Outstanding Concierge Service – Thank You, Taj! I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road. Taj is genuinely one of the nicest... Toon meer
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An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff espe... Toon meer
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In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert.... Toon meer
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I would like to complement Mariola our cleaning cooperative who is very dedicated, always working hard, with a big smile in her face, keeping Viola House spotless, tidy and organized. She’s also very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over POD Management
Geschreven door het bedrijf
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Geschreven door het bedrijf
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contactgegevens
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, Verenigd Koninkrijk
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4,6
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
adi concierge.at heron.wharf delivered…
adi concierge.at heron.wharf delivered an.excellent customer service.
He helped me to pourchse my fob through the link.
Very helpful.
Thank you.Adi
27 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your wonderful review!
We're delighted to hear that Adi provided such excellent customer service and was able to assist you with purchasing your fob. Taking the time to help and support residents is what we strive for, and it's great to know that Adi made the process straightforward and positive for you.
We'll be sure to pass your kind feedback on to him. Thank you again for taking the time to share your experience.
Kind regards,
POD Management
Thank you Mr Zak for solving the…
Thank you Mr Zak for solving the problem of access to entrance to front door and bike store. Always great and supportive. Best, Maria, Kew Riverside
26 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your kind review, Maria!
We're delighted to hear that Zak was able to help resolve the access issues to both the entrance and bike store. It's wonderful to know that his supportive approach and dedication made such a positive difference to your experience at Kew Riverside.
We'll be sure to pass on your lovely feedback to Zak. Thank you again for taking the time to share your thoughts.
Kind regards,
POD Management
Fantastic service from Ruta
Fantastic service from Ruta, she is always so efficient and helpful :)
25 september 2026
Antwoord van POD Management
Thank you for your wonderful review! We're delighted to hear that Ruta consistently provides such efficient and helpful service. It's always great to receive recognition for team members who go above and beyond, and we'll be sure to share your kind words with her.
Thank you again for taking the time to leave your feedback. We truly appreciate your support!
Kind regards,
POD Management
Ron is the biggest help at the…
Ron is the biggest help at the concierge. So helpful and welcoming. #blessings
25 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your kind review! We’re delighted to hear that Ron has made such a positive impression. His welcoming attitude and willingness to help are exactly what we strive for, and we’ll be sure to pass along your lovely feedback to him.
Thank you for taking the time to share your experience, and we’re so pleased Ron has been such a great support. #Blessings 😊
Kind regards,
POD Management
It's been a lovely experience with the…
It's been a lovely experience with the staff! Very diligent and organized. Specifically Ron is an excellent concierge, he's always ready to help. It would be amazing to put some ambience music or radio for everyone to enjoy while waiting for packages.
24 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your lovely review!
We're delighted to hear that you've had such a positive experience with the team and that you've found the service both diligent and well organised. It's especially wonderful to see Ron receive a special mention. We'll be sure to share your kind words with him. He takes great pride in supporting residents and will be thrilled to know his efforts are so appreciated.
Thank you as well for your suggestion regarding background music in the waiting area. We always welcome feedback that can help enhance the resident experience, and we'll be sure to pass this on for consideration.
Thank you for taking the time to share your feedback!
Kind Regards
POD Management
The staff is extremely polite
The staff is extremely polite, fun and the service is always amazing! Ron Riley is the best for sure!!!
24 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your fantastic review!
We're thrilled to hear that you've had such a positive experience with the team and that our service continues to meet your expectations. It's especially wonderful to see a special mention for Ron Riley. We'll be sure to pass on your kind words to him, and we know he'll be delighted to hear the impact he's had.
Thank you for taking the time to share your feedback and for being part of the POD community. We truly appreciate your support!
Excellent Concierge Service
Prakash from the concierge team at Kew Eye Apartments is extremely helpful, professional and attentive. He is always approachable, polite and willing to go the extra mile to assist whenever needed. The service he provides is consistently efficient and reliable, whether it is helping with deliveries, answering questions, assisting with building-related matters or simply making sure residents feel well looked after. His friendly attitude and professionalism make a real difference to the overall experience of living at Kew Eye Apartments and are very much appreciated.
23 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your wonderful review and for taking the time to recognise Prakash's efforts!
We are delighted to hear that Prakash has made such a positive impact on your experience at Kew Eye Apartments. His professionalism, attentiveness, and willingness to go the extra mile for residents are qualities we greatly value, and it's fantastic to know that these have not gone unnoticed.
We'll be sure to share your kind words with Prakash and the wider concierge team. Feedback like yours means a great deal and helps reinforce the importance of the exceptional service they strive to provide every day.
Thank you again for your support!
Kind Regards
POD Management
The team at QMG are always professional…
The team at QMG are always professional and friendly . Always happy to support with issues and help.
23 september 2026
Antwoord van POD Management
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you've consistently found the team at QMG to be professional, friendly, and supportive. Providing helpful service and resolving issues efficiently is always our goal, so it's wonderful to know this has been your experience.
We truly appreciate your kind words and your support. Thank you for being part of the QMG and POD community!
Kind Regards
POD Management
Alexandra gate disappointing experience
Very disappointing experience with POD building management.
The service charge for my one-bedroom property has increased significantly over the three years I have lived here, from around £200 per month when I moved in to approximately £350 now. Despite this substantial increase, the quality and transparency of the services provided do not appear to justify the cost.
One of the biggest problems is the lack of transparency. Residents are paying significant service charges but struggle to obtain proper receipts, invoices or clear evidence showing exactly what services are being provided and what we are paying for. Communication from management is also extremely poor, with residents often having to chase repeatedly to get answers.
There are also concerns about the services themselves. Cleaners attend the building every day, which often seems unnecessary, while gardeners attend several times a week. I have personally seen gardeners spending long periods sitting in the communal garden using their phones rather than carrying out visible gardening work.
We are also contributing towards communal spaces that are used by a large number of people who are not residents of the buildings. Yet, despite paying a substantial service charge, residents do not have access to facilities such as the gym or concierge. Meanwhile, full owners appear to have access to these facilities, despite their overall charges appearing to be similar or, in some cases, lower. This raises serious questions about fairness and value for money.
Another particularly concerning issue is window cleaning. Our lease specifically states that residents are responsible for cleaning their own windows, yet window cleaning is still being charged as part of the services. In the three years I have lived here, my windows have never been cleaned by anyone other than myself.
Security is another major concern. Security staff often appear to simply sit or stand around, and there have been worrying incidents where the security provided has seemingly failed to prevent or detect problems. On one occasion, a burglar was reportedly moving around the building for hours without being detected by the CCTV. For residents paying substantial service charges, this is extremely concerning.
The gates and entrance doors are also frequently broken, with repairs often taking an unreasonable amount of time. This is not only inconvenient but raises obvious security concerns.
Overall, the issue is not simply that the service charge is expensive. It is the combination of continually increasing charges, poor communication, lack of transparency, questionable value for money and services that residents either do not appear to receive or cannot access.
At a time when the cost of living is already putting considerable pressure on households, management should be carefully reviewing every expense before adding it to residents’ charges. There should be a genuine effort to identify and eliminate unnecessary services and expenditure rather than simply passing increasing costs on to residents. Reducing unnecessary services and ensuring that every expense provides genuine value would make a meaningful difference to residents who are already facing rising living costs.
Residents deserve to know exactly what they are paying for and to receive proper evidence that the services being charged for are actually being provided. POD management needs to be far more transparent, accountable and responsible with residents’ money.
23 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback. We take all comments and concerns raised by residents very seriously, and we are sorry to learn of your disappointment with your experience.
We attempted to make contact with you directly to better understand the concerns you have raised and to discuss them with you in more detail. Unfortunately, we did not receive a response.
We remain very keen to engage with you directly and ensure that your concerns are fully reviewed. We appreciate that the key themes of your feedback relate to transparency, communication, value for money, and the services provided at your development. We would welcome the opportunity to discuss these matters with you, provide further information where available, and better understand the specific issues you have experienced.
As a managing agent, we are committed to being transparent and accountable in our communications with residents, and we want to ensure you receive the clarity and support you are seeking.
We would therefore be grateful if you could contact our Customer Support Team directly at support@podmanagement.co.uk, quoting your property address and contact details, so that we can investigate your concerns fully and work with you to address them.
We look forward to hearing from you and hope to have the opportunity to resolve these concerns directly.
Kind regards,
POD Management
Adi at the conceige at heron wharf is…
Adi at the conceige at heron wharf is very friendly and helpful to my request. Very nice experience to collect parcels from him at the conceige.
22 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your lovely review!
We're delighted to hear that Adi made such a positive impression during your visits to collect parcels. Providing a friendly, helpful, and welcoming experience is exactly what we strive for, so it's wonderful to know that Adi's support and customer service have contributed to your enjoyment of living at Heron Wharf.
We'll be sure to pass your kind words on to Adi, who will be thrilled to receive this recognition.
Thank you again for taking the time to share your feedback, and we look forward to continuing to assist you whenever needed.
Kind regards,
POD Management
Adi from reception is being super…
Adi from reception is being super helpful. He made our day!!! Extremely happy with his service!
22 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review.
We're thrilled to hear that Adi was able to make such a positive difference to your day. Providing friendly, attentive, and helpful service is what our team strives for, and it's wonderful to know that Adi delivered exactly that.
We'll be sure to pass on your kind words to him. Recognition like yours means a great deal and helps us celebrate the team members who go above and beyond for our residents.
Thank you again for your feedback, and we're delighted that you were so happy with the service you received.
Kind regards,
POD Management
I did induction with gio
I did induction with gio , he was so nice
22 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave a review!
We're delighted to hear that Gio made your induction such a positive experience. Providing a warm welcome and helping residents feel comfortable from the outset is incredibly important to us, and it's wonderful to know that Gio's kindness made a great impression.
We'll be sure to pass on your lovely feedback to him. Thank you again for your kind words and for choosing to share your experience.
Kind regards,
POD Management
Abdi at Concierge was super helpful!
I lived in the Poplar Riverside Estate for a year and Abdi at concierge was super helpful. A genuinely kind person, willing to provide support with whatever that need may be. Knowing that someone as kind and reliable as Abdi was downstairs at concierge through the nights gave me a sense of calm as a woman living alone! Abdi always has a smile on his face and will be sure to brighten your mood. Couldn’t have asked for a better concierge experience!! Many thanks to you Abdi.
21 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for taking the time to share your experience.
We're delighted to hear that Abdi made such a positive impact during your time at Poplar Riverside. Knowing that his kindness, reliability, and willingness to help gave you a sense of comfort and reassurance means a great deal to us. Creating a welcoming and supportive environment for residents is exactly what we strive for, and it's wonderful to hear that Abdi consistently went above and beyond.
Your comments about his friendly nature and positive attitude perfectly reflect the qualities that make him such a valued member of the team. We'll be sure to share your kind words with him, and we're certain they will mean a lot.
Thank you again for your lovely feedback and for recognising Abdi's outstanding service. We wish you all the very best for the future.
Kind regards,
POD Management
He’s great and patient
He’s great and patient. Great manager for this building
21 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you've had such a positive experience. It's wonderful to know that our Building Manager has been so helpful, patient, and supportive. We take great pride in providing excellent service to our residents, and feedback like yours means a great deal.
We'll be sure to pass on your kind words to the team. Thank you again for your support and for recognising their hard work.
Kind regards,
POD Management
Harry
Adi is the Best Concierge at Heron Wharf
Since I moved in, Adi helped me with a smooth running and access to my flat.
A huge Thank you to Adi to facilitate gym and spa access by helping me set up my biometric fingerprints.
Excellent customer service to Adi.
20 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Adi has made such a positive impact since you moved into Heron Wharf. Providing a smooth welcome for new residents is incredibly important to us, and it's great to know that Adi was able to help you settle in, from assisting with access to your flat to setting up your biometric fingerprints for the gym and spa facilities.
Your kind words about his excellent customer service, helpfulness, and dedication are greatly appreciated, and we will be sure to pass on your feedback to him. Recognition like this means a great deal to our team.
Thank you again for your support, and we hope you continue to enjoy your time at Heron Wharf.
Kind regards,
POD Management
Special Mention to Gio
Having just moved out of 75 Hampton Tower, I wanted to leave a big thank you to the entire concierge team, across both day and night shifts. They have always been helpful, professional and a pleasure to engage with.
A special mention to Gio, who is an outstanding concierge. His dedication, positive attitude and genuine friendliness really stand out. He became not just a great concierge, but a friend. That level of service and attitude is not a given, and every resident should highly appreciate having someone like Gio on the team.
19 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a thoughtful review and for your kind words about the concierge team at SQP!
We're delighted to hear that the team consistently provided you with a professional, welcoming, and helpful service throughout your time as a resident. It is especially wonderful to hear your recognition of Gio. His dedication, positive attitude, and genuine care for residents are qualities we value greatly, and we're thrilled that he made such a lasting impression on you.
Your comment that Gio became not only a fantastic concierge but also a friend is incredibly meaningful and a true testament to the exceptional service he provides every day. We will be sure to share your feedback with him and the wider team.
Thank you again for your support, and we wish you all the very best in your new home.
Kind regards,
POD Management
I just moved in to Heron Wharf and had…
I just moved in to Heron Wharf and had the pleasure of meeting Ron who was very helpful and kind .
He explained the entire moving process to me and also helped me with my suitcases.
18 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience and welcome to Heron Wharf!
We're delighted to hear that Ron made such a positive first impression. Moving into a new home can be a busy time, and it's wonderful to know that he was able to make the process smoother by explaining everything clearly and lending a helping hand with your suitcases.
We will be sure to pass on your kind words to Ron. Thank you again for your lovely feedback, and we wish you all the best as you settle into your new home.
Kind regards,
POD Management
I wanted to take a moment to recognise…
I wanted to take a moment to recognise the outstanding service provided by our Consiage team. Ron’s and Adi’s positive approach consistently creates a welcoming atmosphere that makes everyone feel valued from the moment their arrive.
What truly stands out is their exceptional attentiveness to detail. They anticipate needs before they’re expressed, remember preferences, and follow through on every request with care and professionalism. This level of attention doesn’t go unnoticed- it transforms routine interactions into memorable experiences.
Their upbeat, can - do- attitude sets the tone for our community and reflects high standards. Thank you for your dedication to providing such exemplary service every day.
18 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share such wonderful feedback. We are delighted to hear about the exceptional service provided by Ron and Adi.
Their positive attitude, professionalism, and dedication to creating a welcoming environment truly reflect the high standards we strive to deliver. It's especially rewarding to know that their attention to detail, proactive approach, and genuine care have made such a positive impact on your experience within the community.
We will be sure to pass on your kind words and recognition to both Ron and Adi. Thank you again for your thoughtful review and for acknowledging their hard work and commitment. It is greatly appreciated by the whole team.
Kind Regards
POD Management
Ron is very professional and always be…
Ron is very professional and always be kind to residents.
Very like the concierge team no mattar day shift or night shift. Helped me a lot since I lived in.
17 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your kind review. We're delighted to hear that Ron has been so professional, kind and supportive during your time as a resident. It's also wonderful to know that you've had such positive experiences with both our day and night concierge teams.
We really appreciate you taking the time to recognise Ron and the wider team. Your feedback means a lot, and we will be sure to share your comments with them.
Kind regards,
POD Management
Love our concierge team
Love our concierge team. They are always there to help and answer any questions we might have. They are amazing!! All of us ur parcels go to them and we always get notified immediately when they receive them. Ron is always welcoming and will always put a smile on your face.
17 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your lovely review. It means a great deal to hear how highly you think of our concierge team and the service they provide.
We're especially pleased to hear your kind words about Ron. His friendly, welcoming nature and commitment to helping residents really do make a difference, and we're delighted that he has made such a positive impact on your experience.
We'll be sure to pass your feedback on to Ron and the wider concierge team, who will be thrilled to receive your recognition.
Thank you again for taking the time to share your experience and for being part of the POD community.
Kind regards,
POD Management
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