Outstanding Concierge Service – Thank You, Taj! I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road. Taj is genuinely one of the nicest... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff espe... Toon meer
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In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert.... Toon meer
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I would like to complement Mariola our cleaning cooperative who is very dedicated, always working hard, with a big smile in her face, keeping Viola House spotless, tidy and organized. She’s also very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over POD Management
Geschreven door het bedrijf
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Geschreven door het bedrijf
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contactgegevens
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, Verenigd Koninkrijk
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing experience from Adi at the…
Amazing experience from Adi at the Concierge
8 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Adi provided you with an amazing experience and delivered the high level of service we strive for.
We'll be sure to pass your kind comments on to Adi, who will be thrilled to receive your feedback. Thank you for your support, and we look forward to continuing to assist you in the future.
Kind regards,
POD Management
Lived in Discovery Tower
I lived in Discovery Tower, Canning Town, for almost two years, and the building was managed by POD. I always received a prompt and positive response from the POD team whenever I needed help. A special thanks to our concierge, Abdul, who was consistently helpful with any queries and always managed our package deliveries with care!
30 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for taking the time to share your experience!
A special thank you for recognising Abdul. He is a valued member of the team, and we know he will be delighted to hear that his helpfulness, friendly approach, and care with your deliveries made such a positive difference during your time at the development.
We're grateful to have been part of your journey over the last two years and truly appreciate your kind words. Wishing you all the very best for the future, and thank you again for being part of the Discovery Tower community.
Kind regards,
POD Management
Extremely Disappointing Experience
Extremely Disappointing Experience
I moved into Boulters Meadow in May 2026 and purchased an additional parking space, for £600. At the time, I was advised by Sam that I did not require a physical permit because the space was covered by an e-permit and that I could park any vehicle in my allocated bay.
For the first few months, there were no issues. However, I subsequently began receiving parking charge notices. I have now received four, including one relating to a courtesy car, which also resulted in an administration charge from the courtesy car company.
What has been particularly frustrating is the inconsistent information I have received when contacting the office. I have spoken to Sam Tavern, Denise Avelyn, another member of staff named Sam, and Charlie, and unfortunately I have received conflicting information regarding the parking arrangements and permit requirements.
I have tried to resolve this matter directly, but so far I have not received a clear and satisfactory explanation of why these charges have occurred, particularly given the information I was provided with when I purchased the K18 parking space.
This situation has caused me significant stress, inconvenience and financial loss. I have kept records of the parking charges, correspondence and costs incurred and will be seeking clarification as to what went wrong and how these losses will be addressed.
I have now raised the matter with Charlie and sincerely hope that it can be investigated properly and resolved without the need for further action.
However, if the matter cannot be resolved satisfactorily, I will consider taking further steps to protect my position, including seeking independent legal advice regarding any potential claims for losses and compensation that may be available to me.
I would strongly encourage the company to review the information I was given when purchasing the space, the subsequent parking charges, and the communication I have received from the office, and provide me with a clear written response.
Bay K18
7 oktober 2026
Review zonder uitnodiging
Gio found me a parcel which his…
Gio found me a parcel which his colleague couldn’t. That level of diligence is rare.
6 oktober 2026
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're delighted to hear about your positive experience with Gio. Going the extra mile to help residents is something we take great pride in, and it's wonderful to know that his persistence and attention to detail helped locate your parcel when it couldn't be found initially.
We'll be sure to pass your kind feedback on to Gio, who I'm sure will be thrilled to receive such recognition. Thank you again for sharing your experience and for highlighting the level of care and diligence that made a difference.
Kind regards,
POD Management
V inpressive
The team at Queen Mary's are the absolute best.
They are v professional and all concerns are dealt speedily with empathy.
5 oktober 2026
Antwoord van POD Management
Thank you for your wonderful review. We're delighted to hear that the team at Queen Mary's has made such a positive impression. Providing professional, responsive service with empathy is at the heart of what we do, so it's fantastic to know your concerns have been handled quickly and with care.
Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share your experience. Thank you for your continued support.
Kind Regards
POD Management
Prakash been professional from 2018
Prakash been professional from 2018
He is very responsible, polite and helpful.
Nazly from Kew eye
5 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience.
We're delighted to hear that Prakash has been providing you with such professional, polite, and reliable support over the years. Knowing that he has made a positive difference since 2018 is wonderful to hear, and we'll be sure to pass on your kind words to him.
Thank you again, Nazly, for your continued trust and support!
Kind Regards
POD Management
Antwoord van POD Management
Thank you so much for taking the time to leave this lovely review. We're delighted to hear that John has been such a helpful source of support. He is a valued member of the team, and we're sure he'll be really pleased to hear your kind feedback.
Thank you again for your continued support and for recognising the difference his help has made.
Antwoord van POD Management
Thank you for your kind review!
We're delighted to hear that you found our team responsive, empathetic, and efficient. Providing a positive and supportive experience is always our goal, so it's wonderful to know this has been reflected in your interactions with us.
We truly appreciate your feedback and look forward to continuing to assist you whenever needed.
Kind Regards
POD Management
Review for Ron: Very efficient and warm service from…
Very efficient and warm service from Ron
Best staff ever:)))
4 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your wonderful review!
We’re delighted to hear that you received such efficient and warm service from Ron. Providing a welcoming and helpful experience is something we pride ourselves on, and it’s fantastic to know Ron made such a positive impression.
Your kind words will certainly be shared with Ron, who will be thrilled to receive this recognition. Thank you again for taking the time to leave your feedback, and for your lovely support.
Kind regards,
POD Management
Thanks to Shane
Thanks to Shane , She was very helpful to sort out the issues and the necessary permissions. I m glad for her attention and follow up.
Gürkan , Resident
2 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you, Gürkan, for taking the time to share your feedback.
We're delighted to hear that Shane was able to assist you with the issues and permissions required, and that her attention to detail and proactive follow-up made a positive difference to your experience. Providing helpful, responsive support is something we strive for, and it's wonderful to know Shane delivered that for you.
Your kind words will be passed on to Shane, who I'm sure will greatly appreciate the recognition.
Kind regards,
POD Management
Terry was so patient and helpful when I…
Terry was so patient and helpful when I went to sort it the lost fob.
3 oktober 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience.
We're so pleased to hear that Terry was able to help when you lost your fob. We understand how stressful situations like that can be, so it's wonderful to know that Terry's patience, kindness, and willingness to help made things easier for you.
We'll be sure to pass on your lovely feedback to Terry, who will be delighted to know their support was appreciated. Thank you again for your kind words and for being part of the community.
Kind regards,
POD Management
Antwoord van POD Management
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and look forward to continuing to provide you with an excellent experience.
Kind regards,
POD Management
Antwoord van POD Management
Thank you for taking the time to share your feedback.
We're delighted to hear that you have found our team to be friendly, helpful, and responsive. Providing excellent service, clear communication, and timely follow-up is always our goal, so it's wonderful to know this has been reflected in your experience.
Your kind words mean a great deal to us and will be shared with the team. Thank you again for your support.
Kind regards,
POD Management
Excellent service
Excellent service, professional and reliable. Really pleased with the work. Highly recommended!
1 oktober 2026
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found our service to be professional, reliable, and of such a high standard. Knowing that you're pleased with the support you received means a great deal to us, and your recommendation is truly appreciated.
Thank you again for your kind words and support. We look forward to continuing to provide you with an excellent experience.
Kind regards,
POD Management
Abdul @ SQP
Abdul at SQP was amazing. He was always really friendly and willing to help whenever needed. His positive attitude and helpful nature really made a difference. He’s a great asset to the team, and I really appreciated all his support.
23 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Abdul at SQP.
Abdul's friendly approach, willingness to help, and positive attitude are qualities we value greatly, and it is wonderful to know that his support made such a difference to your experience. We will be sure to pass on your kind comments to him and the wider team.
Thank you again for your recommendation and for recognising Abdul's hard work. We look forward to continuing to support you.
Kind regards,
POD Management
My name is amir
My name is amir. I’m leaving 1101 Kew Eye apartment I know. Prakash long time he’s always responsible available helpful I’m highly recommend recommending this guy to more Job.
30 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your review, Amir!
We’re delighted to hear about your positive experience at Kew Eye Apartments and that Prakash has been such a reliable source of support for you over the years. His professionalism, helpfulness, and dedication to residents are qualities we truly value, and we will be sure to share your kind words with him.
Thank you for taking the time to recommend Prakash!
Kind regards,
POD Management
Kew eye apartment concierge team
Since moved to Kew eye apartment , Mr Prakash from concierge team helped me alot. He is very professional, friendly and caring . Thank you so much
28 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience at Kew Eye Apartments.
We're delighted to hear that Prakash has made such a positive impact since you moved in. Providing professional, friendly, and caring service is exactly what we strive for, and it's wonderful to know that his support has helped make your experience a positive one.
We'll be sure to pass your kind words on to Prakash and the wider concierge team. Thank you again for your feedback, and we hope you continue to enjoy living at Kew Eye Apartments.
Kind regards,
POD Management
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're pleased to hear that you had a positive experience and that our service met your expectations. Your feedback is greatly appreciated and helps to motivate the team to continue delivering the best possible service.
Kind regards,
POD Management
Unwavering support
25 september 2026
Antwoord van POD Management
Thank you for your wonderful review.
We're delighted to hear that you've experienced unwavering support from the team. Providing reliable, consistent service is something we take great pride in, so it's fantastic to know this has made a positive difference to your experience.
We truly appreciate your kind words and your support. Thank you for taking the time to share your feedback.
Kind regards,
POD Management
Be careful it could cost you thousands
The company invalidated multiple times our insurance with resulted on an initial extra charge of £4000 pr year service charge but expected to double as the whole roof of the building needs re doing. Is impossible to get concrete answers from them. We are charged for works that are not carried out and there is no transparency of where the money are going. They have sent multiple times non skilled contractors that ruined the property and resulted in extra costs or permanent damage. Even though they have acknowledged the fact we always had to cover the expenses. Awful.
Part2 please refer to previous emails being senti for months, sometimes years where nothing was actioned. I’m pretty sure they were received as they were eventually answered. I currently have 3 queries outstanding since couple of months ago. There are answers to reviews and there are facts.
1 november 2025
Review zonder uitnodiging
Antwoord van POD Management
Dear Jennifer,
Thank you for taking the time to share your feedback. We are very sorry to read that you feel dissatisfied with the management of your development and appreciate the opportunity to respond.
We would like to clarify that POD Management does not arrange the building insurance or terrorism insurance for your development. These policies are arranged by our client, and as such we do not have control over the premiums or any associated increases in cost.
In relation to the roof works, we are currently undertaking a Section 20 consultation process following recommendations from an independent surveyor's report, which identified the need for repairs and remedial works. These works are being progressed to help prevent further deterioration and avoid more significant long-term issues for the building. We are keen to understand what specific information you feel remains unanswered and would welcome the opportunity to address any outstanding queries directly.
We are also sorry to hear your concerns regarding contractors. POD only instructs appropriately qualified contractors; however, we take any allegations of poor workmanship or damage very seriously. At present, we are not aware of the incidents you have referenced. If you could provide further details, including dates, locations, or examples of the damage you believe was caused, we would be happy to investigate these concerns fully.
With regards to transparency, leaseholders have statutory rights under Sections 21 and 22 of the Landlord and Tenant Act 1985 to inspect service charge accounts and supporting documentation once the year-end accounts have been prepared. This provides residents with visibility of expenditure and the invoices relating to works carried out at the development.
We recognise that your experience has not met your expectations, and for that we apologise. We would welcome the opportunity to discuss your concerns in more detail and work through any outstanding issues with you directly.
Kind regards,
POD Management
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