Outstanding Concierge Service – Thank You, Taj! I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road. Taj is genuinely one of the nicest... Toon meer
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Lees wat reviewers zeggen
An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff espe... Toon meer
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In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert.... Toon meer
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I would like to complement Mariola our cleaning cooperative who is very dedicated, always working hard, with a big smile in her face, keeping Viola House spotless, tidy and organized. She’s also very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over POD Management
Geschreven door het bedrijf
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Geschreven door het bedrijf
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contactgegevens
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, Verenigd Koninkrijk
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4,6
Uitstekend
2K reviews
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Communication is amazing and very…
Communication is amazing and very professional, truly absolutely amazing 👏
17 september 2026
Antwoord van POD Management
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you've had such a positive experience with our team.
Providing clear, professional communication is something we take great pride in, so it's wonderful to know this has made a difference for you. Your kind words truly mean a lot to us and will be shared with the team.
Thank you for taking the time to leave this review and for being part of our community. We really appreciate your support!
Kind regards,
POD Management
Amazing service
Abdul and Justarra at Concierge are so helpful and so pleasant to deal with - thank you for the wonderful service
14 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for your wonderful review. We're delighted to hear that Abdul and Justarra provided such helpful and pleasant service. We'll be sure to pass on your kind words to them, as recognition like this means a great deal to our team.
Thank you for taking the time to share your experience, and for being part of the community.
Kind regards,
POD Management
Wonderful experience moving into our…
Wonderful experience moving into our new home! Ron was amazing, super helpful and always friendly. Really forward to living here 🙂
16 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review. We're delighted to hear that your move-in experience has been such a positive one.
It's wonderful to know that Ron has been so helpful, friendly, and supportive throughout the process. We'll be sure to pass on your kind words to him, and we're sure he'll be delighted to hear your feedback.
Thank you for choosing to be part of the community. We wish you every happiness in your new home and hope you continue to enjoy living here.
Kind regards,
POD Management
They recently took over management of…
They recently took over management of The Foundry in Hemel Hempstead, and I’ve just received my annual service charge bill. The charge has increased by around 30%, yet nobody seems able to explain why.
I’ve called customer services several times, but they’ve been unable to answer even the most basic questions. I emailed the customer care team 12 days ago requesting a breakdown and justification for the increase, and I’m still waiting for a response.
Yesterday, customer care assured me that someone would contact me the same day. Once again, nothing.
To top it all off, they arranged their first on-site residents’ meeting for 12:00 last Thursday. I took half a day’s leave from work to attend, only to discover it had effectively been cancelled because the account manager, Shelby, was off sick.
Based on my experience so far, the service has been worse than PBM which I genuinely didn’t think was possible.
15 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate the frustration this situation has caused.
We understand that the concerns you've raised have also been submitted to us as a formal complaint, and we would like to thank you for bringing these matters directly to our attention. Please be assured that your complaint is being reviewed in line with our formal complaints procedure, and we will continue to liaise with you directly regarding the points you have raised.
We recognise the importance of clear communication, timely responses, and providing residents with the information they need. We are sorry that your experience to date has not met these expectations.
As your complaint is currently being handled through the appropriate process, we will continue to investigate the issues raised and respond directly to you accordingly.
Kind regards,
POD Management
Concierge Heron Wharf
As a resident at Heron Wharf (Poplar Riverside), the service I receive from concierge is always 5*.
Adi always helps me with my parcels and at times asks delivery partners to deliver to my door which really helps me as I have a disability.
Thank you Adi for your excellent service and continuous support!
12 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience. We are delighted to hear that you consistently receive such excellent service from the concierge team at Heron Wharf.
A special thank you for recognising Adi's efforts. We are pleased to hear that his support with your parcels and assistance with deliveries has made a positive difference. Providing thoughtful, attentive service to all residents is something we take great pride in, and we know Adi will be thrilled to receive your kind feedback.
We will be sure to pass on your appreciation to Adi!
POD Management
Queen Mary’s Gate
We are so lucky to have a group that’s understanding and looking out for the residents in the development
15 september 2026
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you feel supported by the team and that our efforts to look out for residents are making a positive difference. Creating a welcoming, supportive community is something we take great pride in, so your kind words mean a lot to us.
Thank you for being part of the POD & QMG community, and we look forward to continuing to support you.
Kind regards,
POD Management
Adi from Heron wharf concierge are…
Adi from Heron wharf concierge are sooooo nice and helpful every time when I need help. Appreciate all of them so much!
Especially they helped me to go through the app and register for Gym, much thanks!
14 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your wonderful review!
We're delighted to hear that Adi and the team at Heron Wharf Concierge have been so helpful and supportive whenever you've needed assistance. It's especially great to know they were able to help you navigate the app and get registered for the gym smoothly.
We'll be sure to pass on your kind words to Adi and the wider team, who work hard to provide a friendly and welcoming service to all residents. Thank you for taking the time to share your experience, it is truly appreciated.
Kind regards,
POD Management
very quick response
11 september 2026
Antwoord van POD Management
Thank you for your wonderful review!
We're delighted to hear that you received a very quick response and had a positive experience with our team.
Kind regards,
POD Management
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you received a fast response and that our team was able to assist you, even over the weekend. We understand how important timely support can be, and it's wonderful to know that this made a positive difference to your experience.
Thank you for your kind feedback.
Kind regards,
POD Management
Green Quarter Concierge - Ferdous is the man
Ferdous at the Green Quarter is the man. Always approachable and helpful, he's made my life easier on many occasions. Recently moved out so won't benefit from his presence anymore, but the concierge at TGQ have all been a pleasure!
12 september 2026
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ferdous has made such a positive impact during your time at The Green Quarter. Going the extra mile to assist residents, whether that's helping with deliveries or simply being a friendly and approachable presence, is exactly the level of service we strive to provide.
While we're sorry to hear you've moved on, we're thrilled that your experience with Ferdous and the wider concierge team has been such a positive one. We'll be sure to share your kind comments with them, as recognition like this means a great deal.
We wish you all the very best in your new home and thank you for being part of The Green Quarter & POD community.
Kind regards,
POD Management
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you had such a positive experience. Providing patient, helpful, and attentive service is something our team takes great pride in, so it's wonderful to know this was reflected in your interaction.
Thank you for your kind feedback. It is greatly appreciated, and we look forward to continuing to support you whenever needed.
Kind regards,
POD Management
Adi at the Heron Wharf concierge is…
Adi at the Heron Wharf concierge is always a fantastic help and a joy to interact with. He will check if I’m in to make sure I don’t have to come collect heavier parcels, and even helped rescue my dog’s ball after it rolled into a closed off area. Always friendly and helpful!
11 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear about the positive experience you've had with Adi at Heron Wharf. Going above and beyond to assist residents, whether that's helping with parcel deliveries or even retrieving a treasured dog's ball, is exactly the kind of service we strive to provide. It's fantastic to know that Adi's friendly, thoughtful, and helpful approach has made such a difference.
We'll be sure to pass on your kind words to him, as we know he'll greatly appreciate the recognition. Thank you for being part of the Heron Wharf community and for taking the time to recognise Adi's excellent service.
Kind regards,
POD Management
I am Satisfied with the service and…
I am Satisfied with the service and graceful for the kindness, professionalism and care shown to me throughout the process.
11 september 2026
Antwoord van POD Management
Thank you for taking the time to share your feedback.
We are delighted to hear that you were satisfied with the service you received and that you felt supported throughout the process. Providing a professional, caring, and customer-focused experience is extremely important to us, so it is wonderful to know that our team's kindness and dedication made a positive difference.
Your thoughtful comments are greatly appreciated, and we will be sure to share them with the team. Please do not hesitate to get in touch if we can be of any assistance in the future.
Kind regards,
POD Management
Shane was great today to help with my…
Shane was great today to help with my parking enquiry and also show me the communal gym which I wasn’t aware of.
10 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Shane was able to help and support you with your enquiries. It's great to know he took the time to ensure you had all the information you needed and made your experience a positive one.
We'll be sure to pass your kind feedback on to Shane. Thank you for being part of the community, and please don't hesitate to reach out if there's anything else we can help with.
Kind regards,
POD Management
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you've found our team to be consistently helpful, kind and professional. Providing a positive experience for our residents is always our priority, so it's wonderful to know that our efforts have made a difference.
We truly appreciate your feedback and your support.
Kind regards,
POD Management
I would like to give a special mention…
I would like to give a special mention to Terry who from Alexandra gate N8, relly helpful and supportive. I really appreciate his excellent service.
8 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback. We're delighted to hear that Terry at Alexandra Gate provided such helpful and supportive service.
Delivering excellent customer service is something we take great pride in, and it's wonderful to know that Terry's assistance made a positive difference to your experience. We'll be sure to pass on your kind words and recognition to him.
Thank you again for your review and for being part of the Alexandra Gate and POD community.
Kind regards,
POD Management
Good service from Terry thanks a los…
Good service from Terry thanks a los and much appreciated.
8 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave a review. We're delighted to hear that Terry provided you with such great service.
We really appreciate your kind words and will be sure to pass your feedback on to Terry. Recognition like this means a lot to our team, and we're pleased he was able to assist you.
Thank you again for your support.
Kind regards,
POD Management
I’ve known Prakash as our concierge for…
I’ve known Prakash as our concierge for over 8 years, and he has consistently provided exceptional service. He is professional, friendly, reliable and always willing to go the extra mile to help residents. His warm personality and dedication make a real difference to the building. Thank you, Prakash, for all your hard work and continued support.
8 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your wonderful feedback about Prakash. We are delighted to hear that he has consistently provided such exceptional service over the years.
Prakash's professionalism, reliability, and genuine dedication to helping residents are qualities we value greatly, and it is fantastic to know that his friendly approach and willingness to go the extra mile have made such a positive impact on your experience. We will be sure to pass on your kind words and recognition to him.
Thank you again for your continued support and for being part of our POD community.
Kind regards,
POD Management
POD have failed to repair the water…
POD have failed to repair the water pump in Magenta House, Kew Riverside which
has been faulty since May. The site manager Calum has not replied to our emails. We pay a lot of money for service charge and it is completely unacceptable for us to keep losing water supply or have low water pressure.
8 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Dear Nazir,
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating interruptions to water supply or low water pressure can be.
We would like to clarify that a number of contractor visits have been arranged since the issue was first reported, with repairs undertaken on several occasions, including the most recent attendance at the end of August.
Unfortunately, the issue has since reoccurred and further repairs have been identified as necessary. A replacement part has been ordered and is currently expected to arrive within the next 4 to 5 days, after which the contractor will return to complete the works.
We appreciate that residents expect a reliable service and apologise for the inconvenience caused while the underlying fault is being resolved. As we cannot discuss individual circumstances in detail on a public forum, please contact us directly if you would like a further update on the status of the repair.
Kind regards,
POD Management
Super easy induction!
Maté was very helpful and informative during my induction. Lovely guy. Thank you!
7 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Maté made your induction experience a positive one. Providing a helpful, informative, and welcoming service is exactly what we strive for, and we're pleased Maté was able to do just that.
We'll be sure to pass on your kind feedback to him. Thank you again for your review, and we wish you all the best in your new home.
Kind regards,
POD Management
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