Outstanding Concierge Service – Thank You, Taj! I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road. Taj is genuinely one of the nicest... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff espe... Toon meer
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In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert.... Toon meer
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I would like to complement Mariola our cleaning cooperative who is very dedicated, always working hard, with a big smile in her face, keeping Viola House spotless, tidy and organized. She’s also very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over POD Management
Geschreven door het bedrijf
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Geschreven door het bedrijf
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contactgegevens
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, Verenigd Koninkrijk
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mr Zack at Kew riverside very…
Mr Zack at Kew riverside very professional and helpful.
great apex induction.
much appreciated
mellis avenue
Alexandra dolamore
5 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave a review. We're delighted to hear that Zack provided such a professional and helpful experience during your Apex induction at Kew Riverside.
We'll be sure to pass on your kind words to Zack, who will be thrilled to know his support was appreciated. Thank you again for your feedback, and we wish you all the best in your new home.
Kind regards,
POD Management
The concierge team (Ferdous and others)…
The concierge team (Ferdous and others) is always helpful and friendly, happy to assisting us with all our questions and accommodating our parcel requests.
22 augustus 2026
Antwoord van POD Management
Thank you for taking the time to share your feedback. We're delighted to hear that Ferdous and the rest of the concierge team have consistently provided such friendly and helpful service. It's wonderful to know that their support with your questions and parcel requests has made a positive difference to your experience.
We'll be sure to pass on your kind words to Ferdous and the team. Thank you again for your review and for recognising their hard work.
Kind regards,
POD Management
Everything was at ease with POD and…
Everything was at ease with POD and especially with Gio. Always taking service beyond expectation, welcoming and calling the lift before I am there so that I don't have to wait for the lift, any issues with parcels and deliveries, forgetting keys, everything is always resolved. Gio always made sure that he is available to help even when on his days off and not in working hours, made me look forward to coming back to London whenever on holiday and was definitely a consideration factor when I have to decide if I am going to move out of the building.
4 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share such a wonderful review.
We're delighted to hear that your experience with POD has been so positive, and that Gio has consistently gone above and beyond to make your time in the building enjoyable and stress-free. It's fantastic to hear how his thoughtful approach, from helping with deliveries and access issues to anticipating your needs before you even reach the lift, has made such a lasting impression.
Your comments about Gio's dedication, willingness to help, and the positive impact he has had on your experience mean a great deal to us. We are especially pleased to hear that his exceptional service has made you look forward to returning home and has played a part in your decision to remain at the development.
We will be sure to share your kind words with Gio and the wider team. Thank you again for your support and for recognising the outstanding service he provides.
Kind regards,
POD Management
Prompt response, good communication
Security made sure to review cctv and respond to me promptly regarding an issue with my parcel. I was not expecting this to be investigated within the same evening. Good communication regarding the incident. Thanks!
1 september 2026
Antwoord van POD Management
Thank you for taking the time to leave us a review.
We're delighted to hear that our Security team was able to investigate the issue with your parcel so quickly and keep you updated throughout. Providing prompt responses and clear communication is something we strive for, so it's great to know this made a positive difference to your experience.
Thank you again for your feedback, and we'll be sure to pass your kind comments on to the team.
POD Management
Efficient and easygoing
Tony called Dave to help me retrieve the keys from the bottom of the lift within 10 minutes of me asking for help. Amazing communication - thank you for the prompt assistance!
1 september 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Tony and Dave were able to assist so quickly and efficiently. We understand how stressful it can be when keys become inaccessible, so it's great to know that the issue was resolved promptly and that the communication throughout the process met your expectations.
Your kind words are greatly appreciated, and we'll be sure to share your feedback with Tony and Dave. Thank you again for your support and for recognising their efforts.
POD Management
Great concierge team
It has been a pleasure living at Carraway Street, and I am very grateful to the whole concierge team for all their kindness and help over the years.
31 augustus 2026
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you enjoyed your time at Huntley Wharf and that our concierge team made such a positive impact throughout your residency.
Your kind words mean a great deal to the team, and we're grateful for your recognition of their dedication, support, and friendly service over the years.
We'll be sure to share your feedback with them.
POD Management
Our concierge team is the best :-) I…
Our concierge team is the best :-) I spent 5 years with them and they helped every time at their best
15 juli 2026
Antwoord van POD Management
Thank you for your wonderful review! 😊
We're delighted to hear that you had such a positive experience during your five years with us and that our concierge team was able to help whenever you needed support.
Your kind words mean a great deal to the team, and we're grateful for your recognition of their dedication and commitment to delivering great service every day. We'll be sure to share your feedback with them.
POD Management
Great move-in experience
My move-in experience has been excellent. Giovanie Andia, from the concierge team at SQP, provided outstanding service. He was very patient and helped me complete all the necessary processes quickly and smoothly.
28 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your move-in experience was excellent and that Giovanie provided outstanding support throughout the process.
It's great to know that his patience, professionalism, and willingness to help made everything run smoothly and efficiently for you. We'll be sure to share your kind feedback with Giovanie and the SQP concierge team.
We hope you're settling in well and wish you every happiness in your new home. Thank you again for your recommendation!
Laura from POD Management is FAB
Laura from POD Management has been tremendous. Very competent, extremely understanding and empathetic and worked really hard to solve a difficult and complex issue with some service charges. What’s an asset to the company, thank you so much. Genevieve
28 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you so much for your wonderful review, Genevieve.
We're delighted to hear about the positive experience you had with Laura. Service charge matters can often be complex, and it's fantastic to know that Laura's competence, understanding, and empathy helped make the process easier for you. We take great pride in providing supportive and professional service, and your recognition of the effort she put into resolving the issue means a great deal.
We'll be sure to pass on your kind words to Laura, who I'm sure will be thrilled to receive such lovely feedback. Thank you again for taking the time to share your experience and for your support of POD Management.
A lot of care on garden maintenance
A lot of care on garden maintenance. Constant general cleaning. The employees are on average polite and kind.
At Beecham House we have had the elevator out of order for about 1 month, but I don't know who causes this inconvenience.
I noticed that the lock on the outer door of Beecham House keeps opening and closing continuously.
27 augustus 2026
Antwoord van POD Management
Thank you for taking the time to share your feedback. We're pleased to hear that you've noticed the care taken with the garden maintenance, the cleanliness of the development, and the kindness and professionalism of our team.
We're sorry to hear about the ongoing issues you've mentioned at Beecham House, particularly the lift being out of service and the concern regarding the outer door lock. We would always encourage residents to notify us whenever issues like these arise so that we can ensure they are investigated and followed up appropriately with the relevant contractors or site teams.
Thank you again for your balanced feedback. We appreciate you taking the time to recognise the positive aspects of the service while also bringing these concerns to our attention.
Kind Regards
POD Management
It was a nice experience at Silver leaf…
It was a nice experience at Silver leaf house
Big thanks to Muhammad Tauqeer for his hospitality and professional behaviour throughout our stay
26 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave this lovely review. We're delighted to hear that you had a positive experience at Silverleaf House.
Muhammad Tauqeer will be thrilled to hear your kind words. Providing a welcoming, professional, and helpful service is something we take great pride in, and it's wonderful to know that his hospitality helped make your stay enjoyable.
Thank you again for taking the time to provide your feedback!
GWQ manager
Hi,
I am only trying to rate Shane Van Sanden the manager of the GWQ residential. He has been the most helpful and knowledgeable.
25 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave a review and for recognising Shane Van Sanden's hard work at GWQ Residential.
We're delighted to hear that Shane has been so helpful and knowledgeable in supporting you. Providing residents with clear guidance and excellent service is something we take great pride in, and it's wonderful to know that Shane has made such a positive impression.
We'll be sure to pass your kind words on to him. Thank you again for your feedback and support.
Kind regards,
POD Management
Ramin was was no nice and welcoming
Ramin was was no nice and welcoming. I forgot my keys and didn't have access and I was trying to connect with one my friend inside and Ramin noticed it that I am stressed and came outside and helped with the entry and gave me contact for next time just in case if I need any help.. I mean everyone does their job but this was some impeccable example of showing empathy and going beyond your job to help.
25 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience.
We're delighted to hear how much Ramin's support meant to you. Being locked out and unable to reach someone can be a very stressful situation, so it's wonderful to know that Ramin recognised this, stepped in to help, and went the extra mile to ensure you felt supported. Providing practical assistance is important, but showing empathy and genuine care is what truly makes a difference.
Your comments perfectly capture the level of service we strive to provide, and we're incredibly proud to have team members like Ramin who consistently look for ways to help residents beyond what is expected. We'll be sure to pass on your kind words and recognition to him.
Thank you again for your feedback and for being part of our community.
Kind regards,
POD Management
Ramin is super helpful and always so…
Ramin is super helpful and always so kind!
25 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that Ramin has made such a positive impression. Providing a helpful, friendly, and welcoming service is what we strive for, and it's wonderful to know that his kindness and support have been appreciated.
We'll be sure to pass your kind words on to Ramin. Thank you again for your feedback and for being part of our community.
Kind regards,
POD Management
I spent a year at a property managed by…
I spent a year at a property managed by POD and had such a great experience. Abdul and the team were always welcoming, helpful, and quick to sort anything I needed. They genuinely made the place feel like home. Couldn’t recommend them enough!
24 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience during your time at the property. It's fantastic to know that Abdul and the team were consistently welcoming, helpful, and responsive whenever you needed assistance. Creating a place that feels like home for our residents is exactly what we strive for, so your kind words mean a great deal to us.
We'll be sure to pass your feedback on to Abdul and the wider team. Thank you for your recommendation, and we wish you all the very best for the future.
Kind regards,
POD Management
Thank you Madina for your swift…
Thank you Madina for your swift assistance on the move in day transportation.
21 augustus 2026
Antwoord van POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that Madina was able to assist you swiftly on your move-in day and help make the transportation process run smoothly. We know how important a stress-free move is, and it's wonderful to hear that her support made a positive difference.
We'll be sure to pass on your kind words to Madina. Thank you for sharing your experience, and we hope you continue to enjoy your new home.
Kind regards,
POD Management
Helpful staff
Ron is extremely helpful, made the process extremely easy and clear instructions
24 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Ron was able to make the process easy and straightforward for you.
Providing clear guidance and helpful support is something we pride ourselves on, so it's wonderful to know that Ron's assistance made such a positive difference to your experience. We'll be sure to pass on your kind words to him.
Thank you again for your feedback!
The service provided by POD Management…
The service provided by POD Management on the Elizabeth Gardens development in Rochford is shockingly poor. Residents are paying for very little service and I can’t even get them to provide a dog bin. This has been going on for years. You can get my contact details via Pod
22 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback. We appreciate that you have raised concerns regarding the provision of dog waste bins at Elizabeth Gardens and understand your disappointment that an additional bin has not been installed.
The Resident Management Company (RMC) has reviewed the current provision across the development and, based on the usage and capacity of the existing bins, does not consider additional facilities to be necessary at this time. This decision has been made following consideration of both current demand and the associated service charge costs that would ultimately be borne by residents.
Please be assured that the matter has not been overlooked, and the RMC will continue to monitor the situation. Should usage levels change or a clear need for additional provision arise in the future, the position can be reviewed again.
We appreciate your feedback and your continued engagement in helping to improve the development.
POD Management
I got an immediate acknowledgement of…
I got an immediate acknowledgement of receipt of my email.. It was probably AI generated but thats was fine for this purpose.
20 augustus 2026
Antwoord van POD Management
Thank you for your review Dr Whyte. We're pleased to hear that you received a prompt acknowledgement and that you felt your enquiry had been received and picked up quickly.
In the interests of transparency, we do make use of AI tools at times to help improve efficiency and consistency. However, all correspondence is individually reviewed, and where needed personally drafted, by a member of our team before it is sent.
Thank you again for taking the time to share your feedback and for being part of our community.
Quick reply.
19 augustus 2026
Antwoord van POD Management
Thank you for taking the time to leave a review. We're pleased to hear that you received a quick response to your enquiry.
Providing timely communication is something we always strive for, so it's great to know that this was reflected in your experience.
Thank you again for your feedback!
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