Outstanding Concierge Service – Thank You, Taj! I would like to take a moment to recognise Taj, our wonderful concierge at Wallis House, Great West Road. Taj is genuinely one of the nicest... Toon meer
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Lees wat reviewers zeggen
An absolutely amazing experience. Honestly this venue makes you feel like you are abroad with the people representation top notch and the facilities immaculate. Massive compliments to the staff espe... Toon meer
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In the three years we’ve been at Wallis House Taj and Anthony have been consistently helpful and cheerful, significantly improving our experience here. They are a great team and work well in concert.... Toon meer
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I would like to complement Mariola our cleaning cooperative who is very dedicated, always working hard, with a big smile in her face, keeping Viola House spotless, tidy and organized. She’s also very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over POD Management
Geschreven door het bedrijf
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Geschreven door het bedrijf
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contactgegevens
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, Verenigd Koninkrijk
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4,6
Uitstekend
2K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Quick reply.
19 augustus 2026
Antwoord van POD Management
Thank you for taking the time to leave a review. We're pleased to hear that you received a quick response to your enquiry.
Providing timely communication is something we always strive for, so it's great to know that this was reflected in your experience.
Thank you again for your feedback!
I would really like to appreciate abdul…
I would really like to appreciate abdul at concierge at discovery tower, very kind, friendly and helpfull. Such a good gesture in treating every one and greeting everyone. Very good service
13 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your feedback.
We're delighted to hear about your positive experience with Abdul at Discovery Tower. His friendly, welcoming nature and commitment to helping residents are qualities we greatly value, so it's wonderful to know that his kindness and professionalism have made such a positive impression.
We'll be sure to pass on your kind words to Abdul, who I'm sure will be thrilled to receive this recognition.
Thank you again for your feedback!
Great team we have here at Discovery Tower !!!
I’ve lived in Discovery Tower since day one, and I’ve seen a lot of changes happen in both the building and the surrounding area.
One thing that has never changed, though, is Abdul, our concierge, and the incredible service he consistently provides. He’s always friendly, approachable, and willing to go the extra mile. Discovery Tower is genuinely lucky to have him.
Recently, I needed some help moving a few heavy boxes, and Abdul went above and beyond. He helped me locate a trolley, which was a massive help and made the whole task so much easier.
So, a massive shoutout to Abdul for always bringing great energy, putting in the work, and being someone we can count on. It’s truly appreciated! 🙌
13 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your positive experience living at Discovery Tower and, in particular, the exceptional service Abdul continues to provide.
It’s fantastic to know that his friendly attitude, dedication, and willingness to go above and beyond have made such a lasting impression over the years. We’re especially pleased that he was able to assist you with your move by helping you locate a trolley and make the process a little easier.
Abdul is a valued member of the team, and your kind recognition of his hard work and reliability will mean a great deal to him. Thank you for being part of our community and for sharing your experience. We look forward to continuing to support you at Discovery Tower.
Thank you again!
POD Management
I have a very good experience with Gio…
I have a very good experience with Gio and Matt in my orientation. They are friendly and experienced. Answer all questions with patience. I am glad that I am supported by a great team.
14 augustus 2026
Antwoord van POD Management
Thank you for taking the time to share your experience.
We're delighted to hear that Gio and Matt made your orientation such a positive one. Providing a warm welcome, clear guidance, and taking the time to answer questions thoroughly is something we strive for, so it's wonderful to know that their friendly and professional approach helped you feel supported from the start.
We'll be sure to pass on your kind feedback to both Gio and Matt. They will be thrilled to know that their patience, knowledge, and dedication made such a positive impression.
Thank you once again!
Pproactive service
Usually things might take time, but Denisa from the team has been very proactive, always finding solutions, and on top of any queries with clear communications and updates. Outstanding customer service
17 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share your experience.
We're delighted to hear about the excellent service you received from Denisa. Providing clear communication, proactive support, and effective solutions is something we strive for, and it's wonderful to know that Denisa consistently kept you updated and worked hard to resolve your queries.
Your kind words about her professionalism and dedication are greatly appreciated and will certainly be shared with her. Denisa is a valued member of our team, and we're proud to see her recognised for delivering such outstanding customer service.
Thank you again for your feedback and for being part of our community.
Kind regards,
POD Management
Ron was great
Ron was great, was so helpful and made the move in process so easy and stress free.
15 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ron made your move-in experience so easy and stress-free. Moving home can often be a busy and challenging time, so it's fantastic to know that his helpfulness, support, and dedication had such a positive impact on your experience.
We'll be sure to pass on your kind words to Ron, who will be thrilled to receive this recognition. Thank you for being part of our community, and we wish you every happiness in your new home.
Lovely team it has been a pleasure to…
Lovely team it has been a pleasure to live here and the concierge team are brilliant especially Ron who we will miss dearly. Thank you for such a pleasant living experience. Rushna
17 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you, Rushna, for your lovely review and for taking the time to share your experience.
We are delighted to hear that you have enjoyed living here and that our team has helped make your time at the development such a positive one. It's especially wonderful to hear your kind words about Ron. He takes great pride in providing a friendly and welcoming service, and we're sure he will be touched to know he has made such a lasting impression.
We'll be sure to pass on your feedback to Ron and the wider concierge team. Thank you for being part of our community, and we wish you all the very best in your next chapter.
I would like to give special recognition to Denisa in POD management
I would like to give special recognition to Denisa for the exceptional support she provided during my property transfer dealings with POD Management.What impressed me most was that my request was outside her usual scope of responsibility, yet Denisa took ownership of the matter rather than simply passing it on to another colleague. She handled everything with remarkable efficiency, intelligence, professionalism, and genuine care.She went above and beyond to understand the situation, find the right solution, and make sure everything was dealt with promptly. Her willingness to take responsibility and see the matter through was truly outstanding and made a potentially complicated process much easier.provided the solution with such promptness , very well done to Denisa.
Denisa is an absolute credit to POD Management and her level of customer service deserves genuine recognition. Thank you, Denisa, for your excellent help and for going the extra mile!Best wishes
17 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share such a wonderful review. We are delighted to hear about the exceptional support Denisa provided throughout your property transfer process.
It is especially rewarding to know that Denisa took ownership of your enquiry, despite it being outside her usual area of responsibility, and handled it with such professionalism, efficiency, and care. Going above and beyond for our customers is something we strive for, and it's fantastic to hear that Denisa's dedication, problem-solving skills, and commitment to finding the right solution made what could have been a complicated process much smoother for you.
Your kind words will certainly be shared with Denisa and recognised internally. She is indeed a valued member of our team, and we are proud to have colleagues who consistently deliver such outstanding levels of customer service.
Thank you once again for your feedback and for being part of our community. We wish you all the very best for the future.
Kind regards,
POD Management
Friendly staff, but fixes take too long
I live at The Verdean in West London. To be fair to the management office, their auditing and reporting is solid — they keep track of issues and communicate what's been logged, and the staff themselves are genuinely friendly and easy to deal with.
My issue isn't with the people, it's with the turnaround on actual repairs. The lift has been out of service for months, and the main entrance door has been broken for over a month with no fix in sight. Knowing an issue exists and actually resolving it are two different things, and residents are left dealing with the daily inconvenience in the meantime.
If execution matched the reporting and the team's attitude, this would be a much higher rating. As it stands, it feels like problems get logged but not prioritised.
17 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Dear Zy,
Thank you for sharing your feedback about your experience at The Verdean. We appreciate your positive comments about the onsite team and are pleased that their friendly approach and communication have been recognised.
We are sorry for the continued disruption caused by the lift and main entrance door repairs and fully understand your frustration with the time these matters are taking to resolve.
Lift systems are highly specialised and can only be inspected and repaired by appropriately qualified contractors. Replacement components are often bespoke and, in some cases, must be sourced or imported from the manufacturer. This can unfortunately result in lead times outside our direct control. However, we recognise that residents ultimately expect reported issues to be resolved as promptly as possible.
The onsite team will continue to monitor and escalate both matters with the relevant contractors and parties, while keeping residents informed as soon as confirmed updates and timescales become available.
Thank you again for your constructive feedback. We remain committed to progressing these repairs and improving the overall resident experience.
Kind regards,
POD Management
Georgi is an absolute Star ⭐️
⭐️⭐️⭐️⭐️⭐️ Georgi is an absolute credit to POD at SQP Hampton Tower.
He has that rare combination of warmth, professionalism, humour and genuine attentiveness that simply can’t be taught. Whether on the concierge desk or welcoming residents in the clubhouse, he makes everyone feel like an old friend.
What really stands out is that he gives the same exceptional service whether anyone is watching or not. He takes genuine pride in what he does, keeps everything immaculate and quietly goes the extra mile.
Whenever Georgi is on duty, he brings enthusiasm, positivity and a human touch that makes the whole day better. POD should be incredibly proud of him.
11 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a fantastic review.
We're truly delighted to hear about the positive impact Georgi has had on your experience at SQP Hampton Tower. Your kind words perfectly capture the qualities that make him such a valued member of the team. His warmth, professionalism, attentiveness and genuine enthusiasm help create the welcoming environment we strive to provide for all residents.
It's especially rewarding to hear that Georgi consistently goes the extra mile, whether at the concierge desk or in the clubhouse, and that his dedication and pride in his work shine through in everything he does. Knowing that he helps make residents feel at home is exactly the kind of feedback we love to receive.
We will be sure to share your wonderful comments with Georgi, who will be delighted to receive this well-deserved recognition.
Thank you for being part of our community and for taking the time to share your experience.
Kind regards,
POD Management
Imteaj Ahmed was very helpful in…
Imteaj Ahmed was very helpful in helping us with temporary parking whilst we moved large items of furniture into the flat. He is always very friendly and happy to help wherever he can.
15 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
We're delighted to hear that Imteaj was able to assist with your temporary parking arrangements and help make your move-in experience that little bit easier. Providing friendly, proactive support is something we take great pride in, and it's fantastic to know that Imteaj's helpful attitude and willingness to assist have made such a positive impression.
We'll be sure to pass on your kind words to Imteaj, who will be delighted to receive this recognition.
Thank you for taking the time to leave such a lovely review!
Antwoord van POD Management
Thank you for taking the time to leave us such positive feedback!
We're delighted to hear that you've had such a positive experience with our concierge team. Providing a friendly, welcoming and helpful service is something we take great pride in, and it's wonderful to know that this has made a difference to your experience.
We'll be sure to share your kind feedback with the team.
Kind regards,
POD Management
Ramin goes above and beyond to ensure…
Ramin goes above and beyond to ensure the best service possible - incredible effort every time!
15 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about your positive experience with Ramin. Going above and beyond for our residents is something we strive for, and it's wonderful to know that Ramin consistently delivers such exceptional service and support.
We'll be sure to pass on your kind words and recognition to him. Thank you for being part of our community and for taking the time to share your experience.
Kind regards,
POD Management
Great concierge service
Great concierge service! Ron is always friendly, helpful and welcoming. Really appreciate everything you do!
15 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience with our concierge service. Ron takes great pride in providing a friendly, welcoming and helpful service, so we're thrilled that his efforts have made such a positive impact.
We'll be sure to pass on your kind words to Ron, who will be delighted to receive this recognition. Thank you for your appreciation and for being part of our community.
Kind regards,
POD Management
POD Management manages my 3 units in…
POD Management manages my 3 units in London area and they have been phenomenal to work with. Shane has always gone out of his way to assist me with my requests and they focus on managing my units professionally. Very please with their service and speed of response. Keep us the Good work and Thank you to Shane for being there for us.
14 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you've had such a positive experience with POD Management and that we've been able to support you with your properties. Providing a professional, responsive and reliable service is at the heart of what we do, so it's fantastic to know this has been reflected in your experience.
A special thank you for recognising Shane. We're pleased to hear that he has consistently gone above and beyond to assist with your requests and provide the support you need. We will be sure to pass your kind words on to him.
Thank you for your continued trust in us and for being part of our community. We truly appreciate your feedback.
Kind regards,
POD Management
Antwoord van POD Management
Thank you for taking the time to leave us a review.
We're delighted to hear that Matt provided such a thorough induction and helped make your experience a positive one. We understand how important a clear and informative introduction is, and it's great to know that Matt delivered this with professionalism and care.
We'll be sure to pass on your kind feedback to him. Thank you for being part of our community and for sharing your experience.
Kind regards,
POD Management
Outstanding service from Ron at Heron Wharf
Ron is an amazing concierge. He is incredibly helpful, kind, and patient. He has answered all of my questions throughout my move-in process and is always a pleasure to interact with when I pick up my packages. I truly appreciate his excellent service!
14 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about the excellent service you've received from Ron during your move-in process. Providing helpful, friendly and patient support is something we take great pride in, and we're thrilled that Ron has been able to make your experience smooth and welcoming from the very beginning.
We'll be sure to share your kind words with Ron, who will be delighted to know that his support and dedication have made such a positive impact. Thank you for recognising his efforts and for taking the time to share your experience.
Thank you for being part of our community.
Lived at SQP for 1y+, great experience with the POD team
My partner and I have lived at SQP for just over a year and we’ve always had a great experience with the POD crew, unlike in other similar building setups with concierge teams. Special commendation to Gio who distinguishes himself from the others by always offering a personalised, named service, always with a smile! Makes us feel welcome every time and treat him like part of our (growing) family 🥰
13 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share such a lovely review.
We're delighted to hear that you and your partner have enjoyed your first year at SQP and that the POD team has helped make it such a positive experience. Providing a welcoming and supportive environment for our residents is incredibly important to us, so it's wonderful to know this has stood out to you.
A special thank you for recognising Gio. We’re thrilled to hear that his personal touch, friendly approach and genuine care have made such a lasting impression. Building strong relationships with residents is at the heart of what we do, and it's fantastic to know that he has helped you feel so at home within the community.
We'll be sure to pass on your kind words to Gio and the wider team. Thank you for being part of our growing SQP family, and for taking the time to share your experience.
Kind regards,
POD Management
I am leaving at SQP Hampton Tower
I have experienced various concierge/management teams in other developments in London, always been a good experience but the POD team at SQP might be the best !
The entire team is great, always there to support with any type of requests. Special thanks to Giovanie who has made me and partner feel at home at SQP from Day 1 and provided amazing service until then, and thus always with a smile : )
13 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Thank you for taking the time to share such wonderful feedback.
We're delighted to hear that your experience with the POD team at SQP has been so positive. Providing a welcoming, supportive environment for our residents is something we take great pride in, so it's fantastic to know that the team has consistently been there to assist with your requests.
A special thank you for recognising Giovanie. We're thrilled to hear that he has helped you and your partner feel at home from day one and that his friendly, positive approach has made such a lasting impression. We will be sure to pass on your kind words to him and the wider team.
Thank you for being part of our community. We truly appreciate your support.
Kind regards,
POD Management
Ongoing Smoking Odour Entering My Flat....
I am writing regarding ongoing cigarette smoke entering my flat. Despite reporting to the POD team, I still regularly smell smoke from the flat below, likely from balcony smoking, which drifts into my home and causes significant discomfort for my family. I have also emailed management and contacted security via WhatsApp at night, but no effective action has been taken. I would appreciate urgent follow-up with the flat below and clearer measures to prevent similar issues in future.
12 augustus 2026
Review zonder uitnodiging
Antwoord van POD Management
Dear Derek
Thank you for your review. We're sorry to hear that cigarette smoke continues to affect your enjoyment of your home.
Following your reports, we have investigated the concerns raised, contacted the relevant residents and managing agents, and issued correspondence to properties identified as potential sources. We have also continued to monitor reports received by our on-site team and security staff.
While we cannot discuss the circumstances of individual residents, we can confirm that action has been taken and we will continue to follow up where concerns persist. We appreciate your frustration and encourage you to continue reporting any future incidents to help us investigate further.
POD Management
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