Warwick Estates Reviews 

UPDATE: email sent to the email address provided and it bounced back stating email address unknown!! Bunch of 🤡🤡🤡.

I cannot begin to describe how disappointed I am with Warwick Estates. My sales pack was mixed up with someone else’s property in a completely different part of the country — I ended up with a stranger’s personal details while my own paperwork was nowhere to be found. This basic error delayed my sale and onward purchase by a full eight weeks.

To make matters worse, every single query I raised to try to sort this out was met with an “admin fee” of over £75. It felt less like customer service and more like being charged to clean up their own mess.

There seems to be zero accountability here, and it’s baffling that companies like this can operate this way with so little regulation or oversight. My experience was stressful, costly, and completely avoidable. I would strongly urge anyone considering using Warwick Estates to look elsewhere.

Therese Armitage was excellent!! Very prompt, very professional... thanks, John

I dealt with Therese Armitage in the accounts team today. She was response and provided the detail/confirmation I required.

Donna Kelly was extremely polite and helpful.

As of 5 August 2026, I have still received no response from Warwick Estates since 30 July 2026.

I have also sent an email to the address specifically requested by Warwick and provided all the relevant details. I am now waiting for them to investigate the matter and provide a meaningful update.

Given the urgency of the Management Pack and the delay already caused by Warwick’s outdated bank account details, I hope they will respond promptly and take responsibility for resolving this issue.

As a relatively new client I have nothing good to say about the experience we as a block have had. You are unable to speak to anyone unless you have a name of a PM and you cannot reach any management to raise issues. This is not a company I would ever recommend.

Rita was very helpful, polite and resolved my query quickly.

Bad service & lack of communication
The lift keeps on breaking and it takes weeks to be fixed. The building has 15 floors and in this heat it is so hard to walk up and down the stairs. I regularly have to carry 15 kg of equipment, it's just not doable. Bad and unhelpful company.

Rubbish service they don’t get back and beware of their reputation . This company is also fined in end of 2025.

Disciplinary Panel of RICS’ Regulatory Tribunal imposed a disciplinary sanction on Warwick Estates Property Management Ltd (“the Firm”); the sanction imposed included a condition in the following terms:

“The Firm has not provided any proof to RICS that it has repaid any of the relevant sum to its clients or that it has paid all or any of the relevant sum to the Lionheart Charity. The Firm has thereby failed to comply with the terms of the condition imposed on it and has:
(a) Failed to act with integrity and/or
(b) Failed to comply with its professional obligations to RICS.
Contrary to Rule 1 of the Global Rules of Conduct 2021
The Firm is therefore liable to disciplinary action under RICS Bye-Law 5.3.2 (c)
Finding: Proved
Sanction: Removal of Registration and Fine”

Sophie is very reliable and always responds promptly. She keeps me updated throughout the process, which gives me confidence that everything is being followed up properly.

Donna Kelly solved an issue very quickly that I'd been having. However the service I received from Warwick in general due to a confusing letter on their part was awful. Definitely worth going on the online chat and speaking to someone rather than emailing back and forth.

Dylan in customer care was excellent today with his efficiency.

A QUOTE ON WARWICK ESTATES SITE…
Why is it so hard to get the basics right?
It shouldn’t be this hard—but too often, it is. You chase answers, repeat yourself, and still feel unheard. All you really want is a managing agent who listens, keeps you in the loop, and gets things done without the runaround. It’s not asking for much—it’s just what good service should be. UNQUTE
This is my experience for almost a week trying to get some information and HO talks to building manager and tell each what they’ve done.

HOW EVER ALL I WANT IS SOME HISTORICAL INFORMATION OF THEIR TRADESMEN ACTIVITIES…..TALK NOT MORE EMAILS TO ME PLEASE I AM BUSY AND EXPECT EFFECTIVE BUSINESSLIKE RESPONES THAT RELATE TO MY SPECIFIC ENQUIRY.

Therese Armitage was very helpful and the response time was excellent.

I received excellent customer service from Jade and Courtney. They resolved my issue by the following day and most importantly kept me informed of the progress. Communication was excellent, and had a real human touch.

Needed a little help this morning with my account so chatted to Emma Fleming on the help desk. Problem quickly solved. Good service

Expert and professional, I cannot recommend Warwick highly enough.

Really helpful and issue resolved quickly.
Dylan was extremely helpful and resolved the problem immediately

Warwick has been the estate management company for the block of flats where I live in for the past 3 years. The general experience has been very positive - whenever I have questions sent by email or requests lodged on their portal, the response has always been very quick. I'm going through a sales process at the moment, and the property manager has been very helpful and always answers emails swiftly with thorough and detailed replies to enquiries / questions (special thanks to Kevin, as well as Elle). It's been a very pleasant experience for me, much more so than some other estate management companies I'd dealt with. Would highly recommend.

Awful building managers.
I have lived in a block managed by this company and it has been horiffic.

Firstly we have 2 cctv cameras in the lobby and have had an ongoing package thief for a year. Not only did Warwick say they "don't have time" to look at the footage (when i dated adn time stapemed it) they also said "it's not their concern." They simply do not care. The police also got involved but due to their non cooperation nothing was done.

This is still on going

We also have random people breaking into the building, sleeping in the lobby, stairwell and Warwick do nothing about this. No security no nothing.

On going noise complains with tenants now throwing partys on the balcony as they know warwick wont do anything.

The lifts constantly beibg broken and taking weeks to fix. a sever lack of care