Warwick Estates Reviews 

They took over from Anthem Management who I thought have the worst ever service as a property management company but at the moment they are not responding to emails or phone calls. Charges coming through without information. The government need to stop these management companies taking money and doing nothing in return. I HAVE ALREADY SENT THAT EMAIL ADDRESS NUMEROUS EMAILS AND YOU FO NOTHING STILL

Raised a ticket issue via their chat line. Communicated with Claire Lawrence who picked up my message instantly and dealt with my query very efficiently. Very happy with the service. Thank you Claire.

I had a long call with Therese Armitage as I had to verify Warwick's new bank details for three accounts for a Company who has a property at County Hall. Therese was extremally helpful and patient as we worked through the different accounts. Thank you

Dylan was extremely helpful, he solved my issue straight away, excellent service from this gentleman

Therese Armitage was absolutely lovely, understanding and quick at resolving my query that had been stressing me. I am grateful for their consideration.

Therese was very jolly and helpful explaining how this works!
She was very patient with me and I thanked her for that!

A quick chat regarding building works

I spoke with Ashley concerning works that are scheduled to take place in my building. She quickly took my information and was able to put me in touch with my building's manager, right away. Friendly service and very helpful.

We'd asked for permission to have a pet, pursuant to the terms of our leasehold. Rachel was quick and efficient in getting the paperwork done and over to us. We can now take that to the shelter to demonstrate that we are allowed to keep a pet. There was no fee charged for this service.

Hi i really appreciate Elle Tona respond my email quickly and resolve my problem thank you very much for Elle

I am so glad that I managed to get my enquiry solved quickly.
I was dealing with Tracy and she couldn’t have been more helpful, plus clearly explaining the situation. Tracy made sure the issue with my email address was resolved and that I received my welcome letter. Very professional thank you.

My call was answered promptly by Dylan who was extremely helpful. He answered my query and emailed the information needed immediately. The call cut off during our conversation and he phoned me back straight away. Thank you Dylan, your help is much appreciated.

What's Warwick's standard operational model or backup coverage policy?

I have been attempting to resolve a time-sensitive matter with my property manager for a month, receiving only brief or non-existent communication. When the manager is on leave, there is no effective backup, and the office appears to struggle to provide basic service continuity.

When I called the customer service hotline to escalate this, the experience was incredibly unprofessional. The representative repeatedly interrupted me, ignored my requests for a solution, and insisted, 'there is nothing I can do' or just 'raise a ticket.' Despite me noting that the regional manager has been on the same email chain I mentioned for a month, I was met with complete dismissal.

When I asked if the firm is unable to operate or provide service when a single property manager is out of the office, I received no coherent response, only further dismissiveness.

There may be no apparent protocol for escalation or coverage at this firm. The lack of accountability and the dismissive attitude of the service team have been deeply frustrating and worrying. I strongly urge the management to review their personnel arrangement procedures and customer service training immediately. Many issues are urgent, and giving customers a "I will have the property manager call tomorrow" is unprofessional when you have staff members who are at work and not on leave. I called customer services at 2pm and did not expect 2pm is already a cutoff time to get connected to a regional manager backing up her subordinate who is on holiday.

Big shout out to Ashley S in Warwick Estates Customer Care. A very pleasant lady, very engaging, excellent listening skills, super helpful, and a great outcome!
A huge thank you from me!
Carolyn S

I am new to Warwick Estates and was trying to get onto their customer portal.
I used the web chat facility and the agent, Dylan, was very quick to respond and was very efficient helping me to log-in within a couple of minutes.
Not the usual BOT simply following FAQ script.

Excellent online chat service. Dylan was efficient and answered all my questions well.

Therese Armitage was very professional & nice, she listened to my complaint & advised accordingly.

I contacted Warwick Estates and chose to text chat. I was very quickly connected to Claire Lawrence who easily answered my query. I have to send some info via email and I’m hoping that the query will be tied up easily.

Spoke to Rita Lawrence on live chat. Query resolved within 30 seconds - very good service.