Warwick Estates Reviews 

Had two issues, one very simple and one not so. However I spoke with Ashley and every thing sorted straight away. simple, easy and now I have nothing to worry about. Thank you so much

I had a basic query but needed an answer promptly.
Kai Lyesam did exactly that and in a good timeframe !

Prompt response and all info I needed supplied by Ashley.

I emailed customer care regarding missing service charge invoices. My email was dealt with by Vinnie who replied quickly and provided the invoices. I also asked about ground rent as the company that was supposed to bill told me they weren't managing the development anymore and couldn't tell me who did. Vinnie provided this invoice too. Am pleased with the speedy service!

Dylan sorted out my login issues with my two accounts and explained why i have two accounts - or should have.
the service was rapid and immediate.

The live chat function is brilliant. Instant replies and you are actually speaking with a human rather than a robot! Dylan was really helpful and answered my query efficiently. Great customer service!

Emma Fleming was very helpful and gave me the information I required.

Claire Lawrence was very helpful in supporting a number of questions and concerns I had. Very polite, professional and responsive.

Tracy was a breath of fresh air today in assisting me to start unravelling the appalling mess which Warwick Estates have inherited from Anthem management. It is early days and we hope our leasehold estate will be unfit from the new management company.

2 weeks further on I am now changing my view of Warwick Estates - Tracy and the customer care team still seem to try very hard but were have had no contact after ten calls and five emails from the property manager nor their manager, both of whom have apparently come over from Anthem - no surprise there then.

Dylan was great - he answered promptly, was able to answer my question, and spotted an additional issue that is now being fixed. I'm clear on what to do next. Very happy.

Vinnie was very helpful, in supporting me getting set up on the Warwick estates Portal, and accessing the documents I required. Thanks Vinnie

From a professional point of view, after some research I realised that the management company we had been dealing with were taken over by Warwick Estates. It was very difficult to reach them by telephone so I did an online chat and was impressed by the way that Claire Lawrence dealt with my enquiry

Would give no stars if it let me. Do not answer emails, do not return phone calls. Only want a couple of answers for a buyer for my property, almost 6 months later and still waiting. Basically everything they claim on their website is a lie!
19/09/26 update - it got worse, discovered that Warwick hadn't done the fire risk assessment in March, effectively leaving the building uninsured. Complaints procedure is a joke, don't investigate thoroughly at stage 1 so you need to go to stage 2, why?

Rita was very helpful and dealt with my query promptly and professionally. Excellent service!

Warwick Estates, like a breath of fresh air already.
Rita Lawrence was the very helpful member of the team that answered all my questions and even chased information that was out of her departmental area of expertise. Very impressed

Claire Lawrence responded to my inquiry today. She treated me with care, and she was friendly.
I hope that the issue will be sorted out soon.

Fast reply to my question. Security checked. Easy.

Used the chat service and didn't have to wait long at all to speak to someone - Claire Lawrence answered my query swiftly and capably, giving me all the info I needed to set my mind at ease and complete my account setup.

Thank you!