Warwick Estates Reviews 

Charlotte Mays provided great service to resolve a issue with payments which where paid by accident to other account. The issues was resolved and changes put in place so the issue does not occur in the future

I have just used your live chat and found the operative, Charlotte Mays, extremely helpful. She has been helping me navigate a situation where communication between parties has been lost, and information is now overdue. Thanks to her help I am now, hopefully, in a situation where we will receive the information tomorrow.

Ashley was great with dealing with my issues

Thanks, Ashley, for helping me with my unresolved query today. Hopefully, I’ll get an answer from the management soon. Really appreciate your help!

Response to our queries & concerns were addressed quite well. Although it took us some time to get there hence given 4* not 5*
Dylan Vergusan, in particular was on the ball, his understanding & conclusions by email is highly commendable

I emailed this firm over a week ago, with no response, so tried the portal, and once I'd started a chat with Therese Armitage it was sorted really quickly. She was really helpful, and after I'd answered literally one question, I had my answer. Very happy.

I needed assistance with accounts and Therese Armitage was very helpful and fast. she immediately answered my queries and gave me an update.

On Line Chat with Therese Armitage was very helpful and answered my questions perfectly,

First impression was great, talking to Tracy. She was very helpful, understanding and human

Dreadful company. Appalling service, customer care team, organisational skills not present. Landlords not respected. Changed their bank account mid way through the year causing absolute chaos for those who pay fees. Then send out threatening letters to landlords requesting funds to be paid. Simply diabolical. WE standard response to this review was to advise me that they listen and I should contact them on the hello@. No only have i been in touch with WE via continual email and verbally on calls with Tracy from Customer accounts but I have requested that they progress a formal complaint. Of course nothing is ever done to rectify the situation because they are as I said in my review a "Dreadful company" that is simply shameless. Service is beyond poor.

Claire Lawrence handled my enquiry professionally and directed me to the information I needed.

Claire Lawrence was very prompt and helpful.

Dealt with Claire Lawrence with regard to a service charge query on a property. She responded immediately and within minutes had provided the details that I needed - thank you Claire - great experience.

Spoke to Claire Lawrence in Customer Services and she was very helpful and efficient and resolved my query immediately !
Thank you

When our development was recently taken over from Anthem by Warwick Estates, we were told we could expect a much better customer focussed, caring, professional service. And indeed, TrustPilot reviews suggested that might well be the case.

However, nearly three months in and we have all been left very disappointed. Maybe it’s because they had to take on the staff who served us so badly under Anthem and Hazelvine, but things have remained just as bad, if not worse.

It can take weeks and many reminders to get a response to emails and, even then, those responses are of little use. Matters always seem to be in hand and quotes being obtained but the work never seems to happen. This very much belies their commitment to us: “Regular updates when issues are being progressed & A team that takes ownership until problems are resolved.”

It’s true, we do finally have a working maintenance portal, but there seems little point in this when a ticket is raised but there are then no updates for 30+ days!

I suspect this poor review will get the fairly standard response claiming that Warwick Estates really do care about providing an excellent service and asking for further details of the issues so that they can look into them. However, if senior management at Warwick Estates truly cared about customer service, they would be monitoring the portal and performance against SLAs (assuming these even exist) and therefore would already be aware of the issues.

At present we just seem to have jumped out of the Anthem frying pan into the Warwick Estates fire.

And with their standard response Warwick Estates have just confirmed my point. They can't identify the development! So they clearly don't monitor the portal and performance against SLAs (if they even exist, which I doubt). So here is how you should do it Warwick Estates - run a report from the portal listing all issues logged that haven't had an update on their ticket for at least 30 days. Then try looking at 21 days and 14 days. Also publish your SLAs and make sure your staff are measured on performance against those. If you don't measure performance things tend not to get done.

Ashley was very helpful and provided the details I needed. The response was prompt and the experience was very good.

Contacted W.E regarding trying to obtain statements when they were managing our ground rent for our apartment, Rebecca Wheeldon was incredibly helpful and reassuring, sent me all the documents I needed and helped to get me in touch with the transfer teams to confirm some financial irregularities in a dispute with my new ground rent management team, hoping this helps my issue out and really appreciated all the help and advice from Rebecca !!!

Anthem Management have a customer care group, a vast improvement over the previous property management grup. Tracy was not only helpful, patient and polite, she then followed up when and how she had promised

Therese Armitage helped me out with an initial enquiry. She was no nonsense gave me the info I needed to take my enquiry further. Super quick and straight forward. Thanks - great asset for the company :)

Charlotte Mays was very helpful. She was also clear when she was not able to answer one question but pointed me in the right direction. However, a phone call would have been a much quicker way to resolve the issues if it had been possible.