IPM Ltd Reviews 

Following my mum's death, I contacted Inspired Property Management about an outstanding service charge. As executor, I simply needed to establish when the invoice had been issued to ensure it hadn't already been paid.

Despite several emails explaining the situation, they repeatedly sent statements rather than answering a straightforward question, and ultimately stopped responding altogether.

I ended up having to contact multiple banks by telephone to check months of transactions myself.

Dealing with a bereavement and administering an estate is difficult enough without this kind of unnecessary frustration. A little understanding, professionalism and basic communication would have gone a long way. Very disappointing service.

I contacted Ipm yesterday the company as a whole are hopeless but I spoke to Beccy she was very polite and helpful very efficient whatever they pay her it's not enough. Ipm improve as a company soon.

Avoid at all costs. Do not buy a property with these scammers involved! All their good reviews on here are fake bought reviews, avoid at all costs

Never buy a house managed by this company. They never respond to even the most urgent matters.
I have multiple leaking ceilings, which they acknowledged is their responsibility. The leaks have continued for 10months without a single response.

They have took 40 days to reply! Actually quicker than their building manager who still hasn't replied to requests about unsafe fire compartmentalisation 90 days plus. Still not provided bank statements or details of sinking funds!

I would like to say a huge thank you to Lars for all of his help throughout my enquiry. He has been incredibly helpful, responsive, and proactive from the very beginning.

Lars kept me updated at every stage, answered my questions promptly, and went above and beyond to escalate my pre-contract pack to help keep my house move progressing. His communication has been excellent, and he has always been willing to assist whenever needed.

Moving house can be a stressful process, but Lars' professionalism, efficiency, and dedication have made a real difference. I truly appreciate all of his support and would highly recommend him to anyone looking for outstanding customer service.

Should be 0 stars.

We had this company imposed on us, no one agreed to it we were just suddenly managed by them.

Our money has been continuously wasted with work at the development repeated over and over, under warranty you may think no chance. They will pay for the same work but employ different companies, could well be money laundering who knows as this behaviour is not normal.

Ask them for details of how the money is spent under section 21, you will get ignored. Refuse to pay they will add charges and harass you constantly, then they will employ others to chase you.

AVOID AT ALL COSTS

This 5*rating is specifically for Adrienne in the accounts team.
This is not in relation to the building services manager (very much not) or the service that IPM give as a whole but for Adrienne.

She went out of her way to chase a large credit that was due to be refunded back to me. If it wasnt for Adrienne then I wouldn't have received it. In a time when people chase and hound when you owe them money when it's the other way round its nigh impossible to get it back.
Adrienne made that possible. I didn't get ONE email from my property manager in all of this perhaps actually one which was not useful at all and I'm sorry but I also find her services and customer services the same. I've had issues with the property manager before where I needed several things sorted and instead I had to sort it out myself and I've gone as far as paying for my own repairs when IPM should have sorted it but no one got back to me in time.
It's so good to have a gem like Adrienne there who is willing to be good at their job and help the people they are meant to be helping.

Thanks Adrienne you were great and actually the accounts team as a whole is also good and responses to be fair!

This is now the 4th review I have written about this company and I am still at a standstill. I was contacted direct by the Customer Engagement Manager a month ago by email asking if she could call me direct to resolve the matter. I immediately responded accepting her invitation to speak on the phone and provided my phone number. In the past months I have sent 3 emails asking about this call but have been ignored.
The Customer Engagement Manager is a joke, whoever gave her this title needs to give their head a wobble as there is ZERO customer ENGAGEMENT but an abundance of customer DISENGAGEMENT, characterised by silence, apathy and a complete lack of interaction.
Now please dont insult me by saying you did not recieve my emails as I have recieved/read receipts, also do not respond by asking me to write in with full details yet again to your preferred email address that you clearly ignore, what you can do is pass this on to the Customer Engagement Manager and ask her to ENGAGE with a customer (that will be me) and actually do her job and earn the right to hold the job title she possess.

Where do I start? Reading all the reviews now guess im not the only one

Lack of communication is a massive issue here, lots of calls made and promised call backs from managers which never seem to happen, when you finally get hold of them after being ignored on many occasions a silly excuse is used, leak from another flat, ceiling was in a state mould falling down onto the carpet, not livable at all, massive hole in the ceiling for the past 3 months,

Now been told cant claim on loss of rent as the property is livable? What planet are the staff on?

After on going issues and no replies to calls and emails, now been told cant call them due to me being aggressive???? How does that work? Obviously its going to be frustrating when no one responds back,

Propery management has now been taken over by other staff members, which now had to explain for the 20th time the ongoing issues ive had with ths company,

Also been told i overpaid on service charges well over a month ago, now all of a sudden this didnt happen,

Rise on stress financial issues due to the lack of support and response, communication’s within this company, property maneger ignored me right until he wasnt managing this anymore,

Overall their service is so poor i dont know how they are still robbing leaseholders out of every penny possible but not do their jobs,

A leak that was on going and been 4 months, finally after how many different contractors were sent they located it, have managed to obtain a date for contractors to come and fix the issues, replaster ceiling clean mould etc, yet still being told the property is livable?

Taking time out of my work days only to go back to square one,

When it comes to service charges im simply refusing to pay the ridiculous amount with the service i have recieved,

As their own compaints department never respond by reading other reviews wlll go straight to propery ombudsman, i suggest everyone else do the same,
Also they have no floor plan for the building which im sure is a hazard!

property manager for the block has now stopped managing this property makes sense why i got ignored by him over the last 2 months. Its a joke,

Loss of rent and my refund is something they keep on ignoring

This day and age and the reviews ive read. Cant beleive this is still standing and they havent been shut down for conning leaseholders, tenants etc,
Also the block hasnt been cleaned in over 2 years still the same rubbish you see

Not a nice company at all, the staff on accounts are bullies :(
- criminals that steal money
- rising service charges but no change ?
- roof apparently fixed but not ?

Hannah Hoyland was what made dealing with my query a good experience!! An issue at a property that I manage had been pending resolution for some months.
After being passed from another team and then person to person, Hannah took ownership of the matter and was able to provide feedback and answers for me. Definitely restored my faith! Thank you Hannah!

I’ve had an excellent experience dealing with Lars at IPM Property Management. He has been incredibly helpful throughout, responding to my queries promptly and always keeping me informed. His professionalism, efficiency, and willingness to assist have made what can often be a stressful process much smoother. It’s refreshing to deal with someone who genuinely cares about providing great customer service. Thank you, Lars, for your outstanding support. It has been greatly appreciated.

I called around a couple concerns with the property and the car park situation, Hannah handled it extremely well and has raised this with the relevant people, she’s been very helpful with my concerns

Thank you

Company is a scam, they steal a living and try their best to take as much money out of you as you can! i dont know how they sleep at night. scamming people for a living instead of doing some actual work. vile company

1 Star – Avoid if you value communication and accountability

As a leaseholder in Nottingham, my experience with IPM and Fexco has been nothing short of appalling.

I have experienced repeated failures in communication, extremely poor complaint handling and a complete lack of accountability. Despite raising a formal complaint and following it up on multiple occasions, I was repeatedly told that no complaint had been received, even though I was able to provide copies of the original emails.

A serious drainage issue resulted in sewage overflowing into my property. In my view, the situation was made significantly worse by delays and poor management of the incident. My tenant was forced to move into hotel accommodation, I incurred additional costs, and the disruption and stress were considerable. Rather than taking ownership, I felt I had to chase updates constantly and escalate matters myself.

To date, I have been left disappointed by the lack of empathy shown towards the impact this situation has had. Communication has often been slow, inconsistent and, at times, contradictory. It should not take repeated emails, formal complaints and even the involvement of my local MP simply to receive responses.

What has been most disappointing is the apparent lack of accountability at every level. When things go wrong, the burden seems to fall entirely on the leaseholder to chase, escalate and prove what has already been submitted.

The overall impression is of organisations that are quick to collect management fees but far less effective when it comes to managing serious issues affecting leaseholders.

Based on my experience, I would strongly advise anyone considering buying or leasing a property managed by IPM or Fexco to think very carefully. I certainly would not recommend them.

I am so angry about the lift at Clarence Dock Leeds as it is now about 4 weeks more and i am disabled and 10th floor I'm sorry but a big piss take.also is it against the law?

Sham of a company that should be ashamed of themselves, they are the definition of, scum. leaving vulnerable people and disabled people stuck 10 floors up for weeks and months at a time while they "fix" lifts out of the 2 one has been out of commission for the better part of 2 years now and the other one is broken more than it's fixed.

They wouldn't know customer service if it slapped them in their incompetent faces, not a single soul in that company has a shred of compassion or accountability.

From a solicitor point of view, they are outstanding. Queries are answered promptly and fully - usually within a day

I am a leaseholder in Nottingham. Robyn Thorpe has been our appointed IPM manager since early 2025 and has been attentive and helpful at all times. It is a great shame that in my opinion one cannot be complimentary about IPM's credit control department which lacks any concept of transparency with day to day bills no longer being paid from funds provided by leaseholders.