I contacted Ipm yesterday the company as a whole are hopeless but I spoke to Beccy she was very polite and helpful very efficient whatever they pay her it's not enough. Ipm improve as a company soon.... Toon meer
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Lees wat reviewers zeggen
Never buy a house managed by this company. They never respond to even the most urgent matters. I have multiple leaking ceilings, which they acknowledged is their responsibility. The leaks have conti... Toon meer
Bedrijf heeft geantwoord
They have took 40 days to reply! Actually quicker than their building manager who still hasn't replied to requests about unsafe fire compartmentalisation 90 days plus. Still not provided bank statem... Toon meer
Bedrijf heeft geantwoord
Our property was poorly managed for years and getting answers from IPM always felt like a struggle. However, since Emily Porter-Ward took over the management of our property, the service has completel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
6 Malton Way , DN6 7FE, Doncaster, Verenigd Koninkrijk
- 01302 729500
- info@inspiredpm.co.uk
- www.inspiredpropertymanagement.com
3,3
Gemiddeld
821 reviews
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Smooth Efficient Service
I am currently in the process of selling my property that is managed by IPM and require assistance with requested information and documents. The service i have been given for these requests since November 25 has been dealt with both quickly and efficiently and a big thanks to the input from Lars, Joanna & Anya with this.
22 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Jonathan,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that your experience has been smooth and efficient during your property sale, and that your requests have been handled promptly.
It’s great to know that Lars, Joanna, and Anya have all been able to support you effectively throughout the process.
I will be sure to pass on your kind comments to them, as recognition like this means a great deal to our team.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Good fast polite communication
20 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi there,
Thank you for taking the time to share your feedback — we really appreciate it.
I’m pleased to hear that you experienced fast, polite, and efficient communication from the team.
Providing clear and responsive service is something we strive for, so it’s great to know this was reflected in your experience.
Thank you again for your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
I meet Natalie for the first time today…
I meet Natalie for the first time today Thursday morning, at Tollbar House. After going through some of the issue's I had I was very impressed with Natalie's response.
She then told me the plans for the building work to be carried out.
All I can say the prof will be in the pudding, and support Natalie in what she says because the building is gone down hill very fast.
21 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Ray,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m pleased to hear that your initial meeting with Natalie was a positive one and that you found her helpful when discussing the issues you’ve been experiencing. It’s also good to know she was able to outline the planned works for the building.
We understand your concerns regarding how things have progressed, and we truly appreciate your openness. If you do need any further support or would like to discuss anything in more detail, please don’t hesitate to reach out to us.
trustpilot@fexcopropertyservices.co.uk
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Claire Sutton was very polite and…
Claire Sutton was very polite and listened to my concerns and arranged with someone else to solve the issue
20 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Mike,
Thank you for your feedback - we really appreciate it.
I’m pleased to hear that Claire was polite, listened to your concerns, and helped arrange a resolution. I’ll be sure to pass on your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
I dealt with Claire Sutton who was…
I dealt with Claire Sutton who was incredibly helpful!
19 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Neha,
Thank you for your feedback - we really appreciate it.
I’m pleased to hear that Claire was so helpful. I’ll be sure to pass on your kind comments to her.
Kind regards,
Customer Experience Team
Fexco Property Services
The perperty manager Hollie supports my…
The perperty manager Hollie supports my tenants accessing the meter room in the weekend.
19 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Zhe,
Thank you for your feedback - we really appreciate it.
I’m pleased to hear that Hollie was able to support your tenants over the weekend. I’ll be sure to pass on your kind comments.
Kind regards,
Customer Experience Team
Fexco Property Services
Robyn and Dom were very helpful
Robyn and Dom were very helpful, really recommend them!
19 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Kitty,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Robyn and Dom were so helpful and made a positive impression. I’ll be sure to pass on your kind comments to them.
Thanks again for your recommendation!
Kind regards,
Customer Experience Team
Fexco Property Services
Brilliant service time and time again…
Brilliant service time and time again from Natalie Coe our Property Manager. Nothing too much trouble, always responds and keeps us updated on our building
15 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Alison,
Thank you for your feedback - we really appreciate it.
I’m delighted to hear that Natalie has continued to provide such a high level of service and keeps you well informed. I’ll be sure to pass on your kind comments to her.
Kind regards,
Customer Experience Team
Fexco Property Services
Robyn Thorpe
A huge thank you to Robyn Thorpe, Property Maintenance Team.
She responds promptly to emails and resolves issues efficiently.
15 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Julie,
Thank you for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Robyn has been so responsive and efficient in resolving your queries. I’ll be sure to pass on your kind comments to her.
Kind regards,
Customer Experience Team
Fexco Property Services
IPM have been really helpful prior to…
IPM have been really helpful prior to the sale of our property. Natalie Coe the property Manager has been particularly professional with her support . Lars who issued our pre sales pack demonstrated a going above and beyond attitude to accommodate our request to expedite the issuing of the pack . Thanks Lars this will really help with our sale. I know that some managing agents get bad press but I can say that my dealings with all departments have been really good.
13 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Bee,
Thank you for taking the time to share such positive feedback - we really appreciate it.
I’m delighted to hear that you’ve had a great experience with the team during your property sale, and that Natalie provided professional support throughout.
It’s also fantastic to hear that Lars was able to go above and beyond to help expedite your pre-sales pack.
I’ll be sure to pass on your kind comments to both Natalie and Lars - they’ll be very pleased to hear this.
Thank you again for your feedback.
Kind regards,
Customer Experience Team
Fexco Property Services
Hannah at IPM took all my issues on…
Hannah at IPM took all my issues on board and is a true ambassador for your company
I am now retired but worked for a large company in customer service and would have loved to have someone like Hanna working for me
7 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Hi Ian,
Thank you so much for taking the time to share your feedback - we really appreciate it.
I’m delighted to hear that Hannah made such a positive impression and took the time to support you with your concerns. It’s fantastic to know you see her as a true ambassador for the company - feedback like this means a great deal.
I will be sure to pass your kind comments on to Hannah.
Kind regards,
Customer Experience Team
Fexco Property Services
A big shout out for Anya Mawdsley for…
A big shout out for Anya Mawdsley for her help this week in addressing what has become an intractable problem on this part of the Estate
7 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Debbie,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Anya delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
Hanna was very much helpful and solved…
Hanna was very much helpful and solved my issues within 10 minutes
6 mei 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Debbie,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Hannah delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
What made my experience great was the…
What made my experience great was the assistant HANNAH HOYLAND. Hannah was patient, diligent, polite, and took her time to listen to what I had to say. She got all the details correct and has followed them up with the relevant individual. If all Staff were like Hannah there would be no issues for someone to sort out, thank you so much Hannah.
24 april 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Debbie,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Hannah delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
Exceptional support and advocacy from IPM
I recently had a stressful experience involving unfair parking charges issued while I was in the hospital. I reached out to my property manager Robyn, and I couldn't be more impressed with the support I received.
Instead of directing me elsewhere, they took the time to listen, understood the sensitivity of the situation, and proactively advocated on my behalf with the parking company. Thanks to their intervention, the charges were rescinded. It’s rare to find a management company that truly takes care of the residents issues. Highly recommend for their professionalism and empathy!
24 april 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Sanchaita,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Robyn delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
Poor management company
Saying it on here once again because our TRAINEE property manager Hollie Egan can’t reply to emails or telephone calls
Manger sue kinsella just says it’s been passed on to our trainee property manager
If we stopped paying the service fees that we don’t receive then we would have a letter but it’s ok for ipm to charging for a communal area cleaning since 2020 when it become ipm from venture then insprired but property manager did not have a key up until April 2025 but that’s ok
They do nothing to help or support residents in halton lofts I understand why other Tennants DONT pay
Iam now paying for my own legal advice on the matter
If you have the choice don’t use this company!
24 april 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Andy,
Thank you for taking the time to share your feedback. I am sorry to hear about your experience and I would like the opportunity to look into this matter for you as a priority.
Could you please email me directly with your contact details and any relevant information so I can investigate and respond properly? my email is trustpilot@fexcopropertyservices.co.uk.
Kind regards,
Lucy
Marketing & Communities Manager
Catherine Lambert was most helpful and…
Catherine Lambert was most helpful and very knowledgeable. Nothing was too much trouble. I am truly grateful to her for arranging for the account to be paid up to date.
20 april 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Joy,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Catherine delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
Usually responsive and always professional
The Property Management team that I deal with (mostly Robyn and Dom) are usually very responsive and always a pleasure to deal with.
10 april 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Customer,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Robyn and Dom delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
I had a really positive experience with Hannah Hoyland -Assistant Property Manager, Fexco Property Services
I had a really positive experience with Hannah from Fexco Property Services. She was incredibly helpful and acted very promptly in assisting me with a PCN issue that had been causing me a lot of stress.
Hannah took the time to listen, understand my situation, and provided clear guidance throughout the process. Thanks to her support and quick action, the matter was resolved smoothly, which I truly appreciate.
It’s not often you come across such responsive and supportive Assistant Property Manager, and I’m very grateful for her help. Thank you again, Hannah!
16 april 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Dr, Rizwana,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear Hannah delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
James was extremely helpful and…
James was extremely helpful and efficient and a pleasure to deal with. His service to me was superb.
7 april 2026
Review zonder uitnodiging
Antwoord van IPM Ltd
Dear Customer,
Thank you very much for taking the time to leave your feedback. We really appreciate you sharing your experience with us.
It is always encouraging to receive positive feedback and recognition so thanks again for this! I am delighted to hear James delivered a service you are happy with and I will be sure to share this with her.
Kind regards,
Lucy
Marketing & Communities
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