fexcopropertyservices.co.uk Reviews 

Awful property management in New Cross. We've dealt with them for best part of a year and no support, response time of 2-3 weeks if at all, and no end in sight. After a hundred emails and one whole year of trying to fix a problem they caused through neglect, they were sacked in the place of another property company.

Absolute shambles, I pity whoever else has them looking after their property.

⭐⭐⭐⭐⭐ **Jackie – 100 Out of 10! An Absolutely Exceptional Human Being!**

I honestly cannot praise Jackie from Fexco Property Services enough. What an absolutely wonderful person and what an incredible example of outstanding customer service!

When I called, I was feeling extremely stressed and frustrated. But from the very moment Jackie answered the phone, everything changed. She was so warm, cheerful, friendly, funny and genuinely lovely to speak to. Within minutes, she had completely lifted my mood and made my day so much better.

Despite being incredibly busy, Jackie spent almost half an hour on the phone patiently helping me resolve everything. Not once did she make me feel rushed, inconvenient or like I was taking up too much of her time. Quite the opposite! She was laughing, joking, reassuring me and making the whole experience genuinely enjoyable.

She could easily have asked me to send an email and dealt with it later, but she didn't. She took ownership of the situation there and then, reassured me that everything would be sorted, and most importantly, delivered on her promise.

I genuinely wish every company had someone like Jackie. The world of customer service would be a completely different place!

Her personality is outstanding, her professionalism impeccable, and her kindness and positive energy are something truly special.

Jackie, if you ever read this, please know that you didn't just resolve my issue – you completely turned around what had been a very stressful day.

**100 out of 10!** Fexco Property Services should be incredibly proud to have you on their team. People like you deserve recognition, appreciation and every bit of praise they receive.

Thank you so much - Roman

In 7 months Fexco have failed to solve a water ingress problem. They are totally incapable of responding to emails or phone calls. They offer zero service and are only concerned in taking your service charge payments.
My advice to anybody unfortunate enough to have this company as property management, document everything.

Probably the poster child for ineffective management, they are not doing anything! No responses to urgent problems, leaks go on for months without any effort to sort them, problems procuring spare keys. Should not be allowed to bid for any contracts given the appalling service (or complete lack of it).

I raised a ticket (Dwellant #8157930 - Grove House) with them in mid August about a smoke shaft alarm issue and they haven't still be able to even come and check it.
If there's a fire in the building, we're all dead.
Thanks Flexco and Remus for doing absolutely nothing and just asking us to pay your exhorbitant underserved fees.

Unprofessional, uncommunicative, and hitting me with unfair, hidden fees
Please beware of this company. I moved into a new-build flat and spent months actively chasing them to pay my service charge because they couldn't calculate the correct amount. I wanted to prevent a massive debt from accumulating, but my proactive communication was entirely ignored. When they finally issued the bill, I requested a change to the collection date. Again, they completely ignored my request. Left with zero communication and disorganized management, I had to cancel my Direct Debit to protect my finances. Now, I am being penalized for their incompetence: a £65 late payment fee—despite the delay being entirely their fault and due to their total lack of response. A £25 Direct Debit reinstatement fee—a hidden charge that was never disclosed in any of my initial paperwork or agreements. I have sent formal complaints and emailed every address available online. I am being passed in circles with zero clear explanations. When I ask which clause in my lease allows them to charge these fees, or why I am being hit with hidden costs I was never informed about, they refuse to provide a straight answer. Their management is completely disorganized, and their customer service is non-existent. Avoid them if you can.

Horrific company to deal with.

Changed the parking management company on our estate without notifying any of us, we’ve now all been given £100 parkinf charges for parking in our own spaces.

Raised the issue over a month ago with Fexco and 0 response

They don’t even have the right to arrange for a parking management company! They’re our own spaces!

Reema Asif is consistently approachable, warm and friendly, she goes way beyond her pay grade to ensure that her customers feel heard and that their concerns are attended to in a way that is transparent and that engenders trust. Reema doesn’t just solve problems; she builds relationships. She has high EQ, her transparency reduces anxiety and frustration for her customers. She is willing to carry the emotional and workload burden of her multiple roles. She shows leadership and is the face of trust for this company. Unfortunately, she is the only person at Remus who is willing to engage directly with customers, to address their concerns, and do her very best to get the job done.

Fexco has now integrated Remus to the Fexco Brand in August 2026, now we find we can’t contact Remus today by telephone and all their offices in the South are closed and we have no access to emergency telephone service. Has anyone else had any issues contacting Remus?

I would put zero if it was possible. We live in a block of six flats . A car drove through the lobby making access impossible. The block deemed uninhabitable until repaired. Have a property manager allocated to us but he never responds , phones go unanswered and we are all currently homeless. 12 days have passed and nothing has happened. Avoid this company at all costs

Consistently poor experience. We have seen our shared areas and services gradually decline despite increased fees annually. Complaints are ignored for as long as they can get away with, after which they suggest the ombudsman, which is another whole lengthy process.

They have just taken over the management of our apartments. Their first job! To close all outstanding tasks and compaints without consent from the original complainants.
Thinking of buying a property managed by these clowns? DON't.

I've been a leaseholder at Grove House and my experience with Remus as managing agent has been consistently poor.

The building is not looked after. The lift is dirty and clearly not maintained to any reasonable standard, and the communal walls have gone without cleaning or repainting for a long time. There was a leak in the building, and after it my flat's carpet and door were left damaged with no acknowledgement and no plan to put things right. The terrace door has been broken for a long stretch and remains unresolved despite being raised.

What makes this worse is the communication. Emails go unanswered, and when a reply does come it's late and adds little. Reporting a problem shouldn't feel like chasing a company that would rather you gave up. For an agent whose core job is to maintain the building and respond to residents, both are falling short.

I'd think carefully before relying on Remus to manage a property you care about.

Worse company ever, poor communication, very late replies don’t acknowledge all issues when raised and close tickets without resolution. Keep asking residents to pay extra money when their subcontractors fail to maintain and provide the service, they pay subcontractors for not fully cleaning our building, they pay subcontractors for maintaining the rooftop plants despite most plants are dead or half dead and they ask residents if we want new plants we have to pay. They appoint subcontractors to do fire safety checks but the guys come knocking on our doors without uniform or id and they fail to rearrange. We had issues with all doors on ground floor for over 1.5 years and they are still not fully fixed. The lift drops from 5th floor to 1st and ground floor and we are yet to hear a response as to why is happened and how is going to be resolved. We constantly chase for updates only to get vague responses

Both Burren Asset Management and Crabtre property services are part of Fexco. Shockingly poor building management company. Their staff range from incompetent to downright rude and dismissive, they have terrible communication with homeowners and seem incapable of fulfilling their basic services.

If you are purchasing a property that is managed by Burren (under Fexco), avoid at all costs!!

Crabtree property services and Burren asset management (both part of Fexco) have managed my new build development since 2024. It has been a series of incompetent, unreliable and unprofessional disasters from the start. Communication is either nonexistent or inaccurate, they would rather deny and delay than actually acknowledge issues or make progress. It has gotten to the point of seeking to take them to tribunal to recover management costs and services paid for but never put in place or of poor quality. They have left serious fire safety issues unfixed for years (broken fire doors and entrance doors) with ‘quick fixes’ breaking straight away. They just play a blame game between themselves and the developer (who aren’t much better). It is August 2026 and we have still yet to be sent the 2024 to 2025 accounts. All of their departments, front of house, accounts, out of hours, are all a shambles. Avoid any development managed by them.

Even the Fexco Trustpilot team are ignoring my emails now after replying to my review below and promising they would speak to a Director and give me a response a few weeks ago. Plus, the person who was 'managing' my complaint now suddenly doesn't have an active email address. Now 108 working days since my original complaint.

Wonder if the Trustpilot team will respond to me on here?

I don’t use these words lightly; this company is a con artist.

You are paying a Remus, who is owned by Fex, the privilege of 33.82% to 53.56% of your bill to “run” the management company for your estate.

What does that get you?

No response to emails
No response to complaints
Rude service with “final” and “not for further discussion”
To comments “we don’t have a crystal ball”

Be charged for non-existent equipment/services.

I feel sorry if they are running your estate because they are stealing your money.

Terrible customer service. From Remus to Fexco questions have remained unanswered for years. New property managers come in and the lack of communication and transparency of works remains appalling. Not only that a local contractor was treated appallingly after 2 years of valued service. Grounds maintenance issues remain unresolved, awareness of large sums of money paid by residents for electricity which no one seems to know where that money is or who the suppliers are. An issue that has been questioned for at least 7 years. Emails ignored or very delayed reply’s and the questions are never fully answered. No visibility on site visits despite claiming visits happen quarterly. Managed estates just appear to be fleasehold. Nothing residents can do other than pay up for poor services. Despite asking for clear information and breakdowns on costings, this is never given.

At the beginning, the service provided by this company was actually decent, but things have gone completely downhill. It has been a very long time since anyone showed up to do any basic grounds maintenance at our development (Keepmoat - Richmond Park Development on St Gabriels Close, Leigh).

The grass and trees are completely overgrown, and the area looks completely neglected. I have already raised a formal Stage 1 complaint regarding this issue, but absolutely nothing has been done.

They haven't even bothered to send a team just to cut the grass as an interim measure. We are paying high management fees for a service that simply does not exist anymore.

To the PR team reading this: please do NOT reply with your standard copy-paste message ("Thank you for your feedback. We're sorry to hear that you have been dissatisfied... Please contact us at ...").

I am not interested in generic apologies or fake concern. I have already contacted you through the official channels and you did nothing.

Since you refuse to take real action and fulfill your contract, my next step will be escalating this case directly to the Property Ombudsman.

Avoid this company at all costs!!!