Awful property management in New Cross. We've dealt with them for best part of a year and no support, response time of 2-3 weeks if at all, and no end in sight. After a hundred emails and one whole... Toon meer
Bedrijf heeft geantwoord
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In 7 months Fexco have failed to solve a water ingress problem. They are totally incapable of responding to emails or phone calls. They offer zero service and are only concerned in taking your servic... Toon meer
Bedrijf heeft geantwoord
⭐⭐⭐⭐⭐ **Jackie – 100 Out of 10! An Absolutely Exceptional Human Being!** I honestly cannot praise Jackie from Fexco Property Services enough. What an absolutely wonderful person and... Toon meer
Bedrijf heeft geantwoord
Probably the poster child for ineffective management, they are not doing anything! No responses to urgent problems, leaks go on for months without any effort to sort them, problems procuring spare key... Toon meer
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- trustpilot@fexcopropertyservices.co.uk
- fexcopropertyservices.co.uk
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Fexco / Crabtree - Mismanagement over 2 years
-Crabtree Property Management are part of the fexco group
-General terrible mismanagement of our building ongoing for past 2 years
-Crabtree can't seem to account for various monies spent on our account, or accurately split the service fees between the flats and commercial units here. They are over charging the flat owners for all service chargers and charge nothing to the owners of the commercial units and the flat that the landlord is leasing out
-They withhold information even info that leaseholders are legally entitled too
-They have not set up a cleaning contract in almost 2 years of moving in, so we have had 3 cleans of our communal space during this time
- They did not set up a pest control contract for 1 year so we were over run with vermin
- They did not organise council bins or collections and let rubbish bags pile up on the floor in the bin store for months and months
-They refuse to reply and fix known issues at our building
-They refuse to refund our money (we are owed more than they are claiming we are owed)
-The ignore us when we request an explanation for discrepancies on our account
-They have not arranged any Fire safety equipment tests in circa 2 years since residents moved into the building
- Ahsen, Hilton, Amtoj, Caroline - all ignore us pretty much every time we contact them via email and there is never anyone available in the office conveniently
-They never come to inspect our building - we would see them on cctv if they did
-Crabtree ignore our formal complaints
-We have had to lodge a complaint with the property ombudsman instead
-Currently we cannot dispose of our rubbish as the bin store door has been broken for over a week and crabtree ignore our requests to fix it (this has happened many times in the past 2 years)
-Should be shut down, the whole business they run is a scam - what a bunch of crooks
- Be worried if you end up with this lot as your management company
5 februari 2024
Review zonder uitnodiging
Antwoord van fexcopropertyservices.co.uk
Dear Lauren
Thank you for your detailed feedback. I’m truly sorry to hear about the ongoing issues you've faced with the management of your building over the past two years. I understand how frustrating it must have been to experience so many challenges, and I want to sincerely apologise for the distress this has caused.
I recognise the seriousness of the concerns you've raised, and I completely understand your dissatisfaction. Please know that this experience highlights areas where we clearly need to improve, both in terms of service delivery and communication. We have taken steps to address these issues internally to ensure that something like this does not happen again.
I would like to personally look into the situation to see how we can resolve the remaining concerns you have. Could you please email me directly at trustpilot@fexcopropertyservices.co.uk with further details so that I can investigate the matter fully?
We deeply value your feedback as it plays a key role in helping us improve our services, and we’re committed to making the necessary changes to ensure that future customers do not face the same difficulties.
Thank you again for your patience, and I hope to hear from you soon so we can work together to bring this to a satisfactory conclusion.
Regards,
Holly
Central Services
Run away as fast as you can!!!!
I've been experiencing plenty of issues with Remus since the beginning when buying a property in Amen Corner, Binfield - they only send invoices to be paid, which as a very good customer, I've been paying since June 2021 when we had the completion.
We are in the middle of re-mortgaging by 31st of August '23 and due to a restriction at Land Registry in favour of this irresponsible company; it's more than 6 weeks since the legal company appointed by the new lender is chasing together with me and now we are in huge danger of not being able to complete our re-mortgage because of Remus.
It's completely unacceptable what is going on and for them not to even maintain our estate.
1 augustus 2023
Review zonder uitnodiging
Antwoord van fexcopropertyservices.co.uk
Dear Corina
Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you’ve faced since your purchase and throughout the re-mortgaging process. I completely understand the frustration that comes with unresolved issues, especially when they impact something as important as securing your re-mortgage.
If you could kindly email me directly at trustpilot@fexcopropertyservices.co.uk with more details, I would like to investigate this further. Your feedback is invaluable in helping us enhance our services and ensure smoother experiences for all customers in the future.
Thank you for your patience, and I look forward to resolving this and using your experience to improve our approach moving forward.
Regards,
Holly
Central Services
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