IPM Ltd Reviews 

I had a problem with recieving a response from the Personal Emergency Evacuation Project team which is independent of IPM.
I spoke to Lucy at IPM to find out if the matter could be resolved, with her help. Within 24 hours I received a message from PEEP who are now dealing with it. Thank you Lucy!

Don’t know how to log a complaint let alone try and resolve it - very very poor customer service- apart from the assistant property manager no one does anything

Just had a chat with Robyn Thorpe regarding a property query. Robyn was extremely knowledgeable and provided great insight. She had clearly researched the query and had considered numerous options available. Robyn was very professional and her approach to the query raised was excellent.

This IPM is a joke. I've only been a new owner, but it's already starting to be a problem. Water is leaking from my ceiling in torrents, and the ceiling lights, even though they've already removed them, are flickering. Just wait until the ceiling collapses on me or catches fire. This is putting my health and the lives of everyone in the building at risk. When I tell them this, I report it and send videos, and they only reply that it's between apartments and that my neighbor and I need to find the leak and fix it. Unfortunately, the owner upstairs is abroad, and the person whose phone number I got from them doesn't answer or return my calls. There are escort girls upstairs who are terrified by the situation. So who's going to fix this leak? From what I understand, they don't use the bathroom, and the water leaks in my bathroom, and there's no sign of a leak in theirs. I've already reported it to Citizen Advice, Leashold Advice, and Cancilu. I'm waiting for help. If not, I'll call the police and fire department. This is a complete misunderstanding.

I contacted your company as I was in desperate need of information to complete a sale of a property. I was attended to by James John twice and on both occasions he was extremely helpful and his level of customer services was up there with the best. This type of response would validate me to recommend you to anyone.

Just want to thank property managers Harvey Gee and Hannah Hoyland for there prompt help with site repairs and issues

I’ve had a really great experience with IPM. All the staff are so friendly and helpful. I was emailing Robyn today and she couldn’t have been any more supportive and helpful. Thank you so much for your help I really appreciate it.

I have recently had a very positive experience with IPM Ltd. They have been very swift and efficient in providing my sellers pack with great communication from Lars.

James John at IPM was extremely professional and dealt with the issues at our property in an efficient, rapid and timely manner to an excellent standard at which the issue was completely resolved.

Natalie and Robyn at IPM are absolutely brilliant. They were more than happy to take my call to address a couple of maintenance issues I brought up. They sent me follow-up emails with updates on progress and never once made me feel like I was a bother. I’m very pleased to have them as property managers. It is reassuring to know that they can be contacted if a problem does occur, and knowing that they will respond promptly. Thank you Natalie and Robyn!

Natalie and Robyn H from IPM are fantastic to work with. They are always professional, responsive, and genuinely helpful.

Anytime I have a question or need assistance, they handle it quickly and make everything feel easy and stress-free.

It’s clear they care about both the property and the people they work with. I truly appreciated their support and would highly recommend them to anyone working with IPM.

Stay away from this company. They do not manage and you can’t get hold of anyone.
Disabled toilet not fixed for 3 months and many other issues they have not dealt with. Please stay clear of this management company if you want good management this is not the company to go for. They have employed an on-site manager with the package of accommodation but due to an error she can’t work and now has been living on site for three months to which the residents all pay for out of service charges. it’s horrendous Avoid at all costs.

Property Manager Natalie Coe. Since taking over our development we have seen a massive improvement in communication, work is moving forward (at last!) Yes the accounts are a different issue but when she says she will do something, it get done which is such a relief to us owners

Robyn has been really helpful in helping me to try to gain a parking permit for the block. Many thanks to her.

Rating: 0/5 (if possible)
I am extremely dissatisfied with the service provided by this managing agent.
Serious issues have been raised regarding block security and the intercom system, which directly affect resident safety. Despite these concerns being reported, there has been no clear action plan, no timeline for resolution, and no meaningful communication.
In addition, the cladding certificate has been expired for over a year. This is not a minor administrative matter — it has implications for safety, compliance, and mortgageability. Yet there has been no proactive update, no explanation, and no structured plan shared with leaseholders to resolve the situation.
Repeated attempts to obtain clarity have resulted in poor communication and a lack of accountability. A managing agent’s responsibility is to safeguard the building, maintain compliance, and communicate transparently with residents. In this case, those basic expectations have not been met.
Based on my experience, I cannot recommend this managing agent.

IPM are crooks.
They overcharge for services that they don't provide.
They do not maintain the property at all.
Regular maintenance contracts that they charge for do not exist.
Service charge budgets are inflated and their accounts department are shockingly bad. Sinking funds are stolen.
Employees such as Ben Foakes, Olivia Pantry, Dawn Smith and MD Danielle Parker are all slippery liars.
This company needs to be investigated.
DO NOT rent a property where IPM are the appointed property manager. DO NOT buy a property where IPM are the appointed property manager

It is difficult to identify any aspect of the service that has been managed satisfactorily nothing appears to have gone right. The only area in which the agents demonstrate any consistency is in organising inspections through their own panel, which generates commissions for them. However, even after these inspections are conducted, there is a complete lack of communication regarding the findings or any explanations about the outcomes.

Frequently, the Grenfell Tower fire is cited as justification for conducting additional tests. This explanation is offered, usually leading to further fees being charged. Whether these tests are genuinely required for our building is unclear, as the same Grenfell related rationale is given in response to any queries about their necessity.

Get used to seeing no explanation on charges to your account, having any knowledge about the building accounts, the availability of your accounts, service charge collected, debt, legal costs or any update on legal cases with long term debtors, Asking for anything financial is met with a silence or excuses and delays, then the information is not correct or missing financial requests.

Then you have the turnover of agents. None of the agents keep any central notes on the development as you again start over, new contractors (their personal preferred) any previously agreed works do not happen or need to be priced up again with the new contractor. Lack or any communication which means works agreed never start. The directors agreed works on our building are now over 3 years + old from agreement by directors but because of delays, new contractors and “Grenfell” inspections draining our sinking fund these are no further forward or must be delayed.

Expect at least 2-3 new agents per year because of staff turnover. They never visit the site or if they do they miss obvious hazards such as tripping hazards in the entrance and stairs.

Do not think about making a formal complaint as these are ignored or “lost”.

The property manager Jade Hartley dealt with my query, quickly and professionally. She was able to find all the necessary details that I required, in order for me to complete the Selective Licensing form.

Our Property Manager may be the most incompetent Property Manager that I have come across in my time living in leasehold buildings.

Over 2 years ago, we had significant water ingress into our building via the lift hatch. This water ingress has since moved into the roof of my flat, and despite several e-mails and calls the matter remains unresolved today and there is a risk of water breaching through the ceiling. They refuse to take any remedial action, and have taken two years to get quotes etc for repair work. This work technically should fall under warranty, as we have provided evidence that the roof was altered as part of the development of the site, however they are failing to challenge the building warranty company appropriately and expecting leaseholders to foot the bill.

The lift itself stopped working in the first year the property was developed. Inspired took over management of the company in 2020 and have done nothing since to rectify this.

In February 2024 I identified that the water meters were private and fed into one communal meter. I spoke to the water company who removed me solely from the bill and I put Victoria in contact with them. No bill has been paid since Feb 2024 and there’s a risk the water to the building could be switched off as no bills have been paid. The previous bills also need to be taken responsibility for and the costs redistributed amongst all the properties, so that I can be appropriately reimbursed for the bills paid (for context the water meter is broken so is only recording water use that would equate to 1-2 flats and is the equivalent cost of my former property so I didn’t notice initially).

It is now January 2026 and despite requests we haven’t had access to the 2024 accounts. I am fairly certain this is a breach of IPM’s legal obligations to us as leaseholders.

To add insult to injury, I queried this years service charge as without any consultation or notice we were all sent an invoice on 23RD DECEMBER, outlining an increase in the service charge for £25k per annum to £55k per annum. Whilst the roof repair costs had been anticipated, the bill included nearly £10k work on Fire Doors, which we had received zero prior communication about and no S20 consultation. This email was sent just as the office closed for Christmas, so we could not speak to anybody about it until 2nd Jan. I chased for a response to a letter sent on 8th Jan on 14th Jan after getting a letter from credit control saying my bill was overdue. I received a response from Victoria copying and pasting my questions back to me in red text. I queried this and received no reply. I then received a letter from credit control on 28th January with a final notice and £65 late fee charge. I copied Victoria into my response saying I still had outstanding queries and finally received a response from her, outlining they could include anticipated costs and would complete s20 consultation before agreeing to the expenditure (which seems backwards). I asked Credit Control to remove the £65 late fee as it was due to Victoria’s failure to respond, only to be sent an additional invoice for a further £65.

It appears it is Property Manager roulette with this company. Ours is unfortunately incompetent and us as leaseholders are paying the price.

Absolutely shocking company. we’ve had soo many issues in our block of flats that are endangering lives and ipm have done absolutely nothing about it. everytime you email them they never respond or are “off site”. I actually can’t put into words how terrible they are at their jobs