IPM Ltd Reviews 

Absolutely horrendous customer service staff. The lift in the building where I live in Leeds has been broken for almost 2 weeks now and this is a 10-floor building. Just imagine the nightmare! I called them trying to follow up, they pick up and say "Hello IPM". Once they hear my voice, they drop the call. One of the calls, I could absolutely hear the background sounds with people talking but this person who picked up, didn't bother to say anything. Totally deliberate and unprofessional. This was different persons up 3-4 different persons. They acted in the same manner. They made no attempt whatsoever to hear me or speak to me. Horrible concierge service and putting people through unwarranted hardship especially in one's residence. Just imagine having to go to work and return home tired, then mandatorily have 10 floors to navigate by stairs to get into your home. Totally FRUSTRATING! Lifts are super essential, claiming the parts are coming from the manufacturer without a real timeline of when this is expected to be fixed. Horrendous!!!!!

Robyn is our building manager in DN6. Very responsive and keeps us up to date on any leaseholder changes. I recently need to change some details on the intercoms phone line and that was dealt with swiftly and efficiently.

I recently contacted IPM regarding several maintenance concerns at our building.

I was pleased with the way the team handled my enquiries. The issues were acknowledged quickly, updates were provided on the actions being taken.

Thanks to Jade Hartley for such prompt responses and for keeping me informed throughout the process. Much appreciated

A positive experience overall

Shocking. I’ve lived in a building managed by IPM for 16 months, and for the whole time one of the lifts has been out of service, the other lift seems to be out of service more than it’s in service. IPM are never in a hurry to fix it, meaning residents have to get up and down 10+ flights of stairs multiple times of day. Extremely inconvenient for those who have disabilities or those who have to carry heavy equipment. Appalled at their response and reluctancy to look after tenants staying in property managed by them.

Claire Sutton is very helpful to give information I need and respond the email very fast, thank you verymuch. Sue Lush

Long story short, I was selling a property and 2 days before the completion date an issue arose which involved IPM’s contractors having to inspect the property and delay the sale. I explained my problem and the urgency to Hannah Holland at IPM. and she immediately understood my situation and that the sooner the matter was resolved the better it was for me. She updated my solicitor with the details she had, at that time and the minute she got the contractors report the following day, she passed this information on to my solicitor as well. This allowed the sale to go ahead the same day, much to my relief. Hannah was brilliant - she could not have been more helpful and was very friendly and supportive too.

Claire Sutton has been amazing help today. We needed a last piece of information and it was so important. Claire was kind, she listened and she helped get it done! Thankyou Claire!!

I would like thank Claire Sutton for being such a fabulous person to deal with. As I was dealing with my late mum's estate, it was naturally a very difficult time, and Claire Sutton was incredibly sensitive, kind, and understanding when speaking to her on the phone. She was both professional and compassionate, and her support was greatly appreciated.

Please could you pass on my heartfelt thanks to her for all of her help.

Spoke to claire s today and she was super helpful with my queries

Excellent service from the property management team. IPM Inspired Property Management. I would particularly like to thank Hannah Hoyland and Harvey Gee for their professionalism, responsiveness, and support.

When I raised concerns regarding security and maintenance within the building, they acted quickly and efficiently to address the issues. Improvements were made promptly, including repairs to the lighting, changes to the access code, and additional security measures, all of which have made a noticeable difference and helped me feel much safer in my home.

What stood out most was how seriously my concerns were taken. Hannah and Harvey kept communication clear, responded with urgency, and made me feel heard and valued as a resident. It is reassuring to know that resident safety and wellbeing are treated as a priority.

Thank you both for your outstanding service and dedication. You guys are the best, and your efforts are genuinely appreciated.

Thank you, Hannah and Harvey, for your outstanding service. Your efforts are genuinely appreciated, and you are a credit to the team.

Acton House Tenant
Apt ..Si,,,

I note below that the company has responded below. I have written to the email provided there with no response, not even an acknowledgement

This company took over from Eight AM on one of my properties and I was not aware nor informed. After I did not receive an account from Eight AM I followed up and had no response so I asked the letting agent who told me that IPM had taken over. I then went to the IPM website and requested information. No reply. I tried 3 times and then I telephoned. I was told my account did not exist. I tried several times and was not sure what to do. I then received an email from someone at IPM regarding a fire survey which I immediately responded to saying I was concerned about my account because I had no information. The person copied me to credit control and I explained the situation again. No response. The person contacted me with a manager who again copied me to credit control. No response. I wrote several times and then telephoned and asked to be put through to credit control.

They told me they have no email contact from me (impossible as the thread contained 2 other people from the company and no message of wrong address) and then: this is now with a debt recovery service we cannot help you and gave me a telephone number.

I called the number and was told my account was not findable and given another number to call. I called this 2nd number and was told that no- my account was with the first number I called. I was transferred back.

I then spoke with a gentleman who told me yes my account was to be recovered but they were waiting for the amount from the IPM company. I explained I only wanted to pay the account and had never been trying to avoid paying the account. He said there was nothing he could do until the amount was confirmed.

He asked me to document my correspondence with IPM and I did. I have received nothing further from them

I went back to IPM and was told ' you have been referred to our lawyers'. I again explained I only want to pay the account and all of this was a miscommunication as I did not receive the change of management.

I asked who the lawyers were and was given the same email as I'd been given by the gentleman I spoke to at the debt recovery service.

I wrote an email to this address explaining that I had been referred and I could not pay my account. I received no answer.

I then requested the complaints procedure from IPM which I have complied with, writing a formal complaint with all information. No answer. I then followed up with a 2nd complaint. No answer. I forwarded these to the lawyer address. No answer.

I called the debt collection number. I was told they could not help me.

I'm referring this to the property ombudsman as I am living with the fear of a huge bill and penalty charges and a degrading of my credit rating for a bill that I never received and I have not been given information on how to pay. This has now been going on for 18 months

Thanks to Sue Wilcox for her prompt attention and action on getting repairs organised and fixed in a timely manner

This 5 star review is solely down to staff and NOT IPM as a business, as dealing with them over the years has been nothing but frustrating. Sue and Jade are a credit to this business: they address and implement resolves to issues with a professional and timely manner. Without the help of these staff members I am sure we would have gone another year with water coming in to our apartment. Thank you both so much for the empathy and the professionalism. A big shout out to Sue for resolving some serious issues over the last few weeks in Jades absence
Thank You

I spoke to a gentleman this evening who was extremely helpful.
Very professional and answered all of my questions with Clear constructive advice.
It is a rare pleasure these days to speak to somebody that is good at their job pleasant and goes out of their way to be helpful

Robyn goes above and beyond to help with information we need. She is also really responsive which helps when we are trying to push conveyancing matters though quickly.

Unprofessional and non existent service given from Zaheer, Edwin and the team. They never respond to any issues in our block, can never produce a breakdown of cost and the staff turnover is hard to keep up with. Complaints procedure always ignored, will charge us for jobs never carried out. Stay clear if you can.

Beccy has been so professional and helpful. She has explained how things work when selling your property and has taken the time to follow up on the progress for me
I’d also like to mention Harvey Gee who has always been there to help with the management and challenges of our property block. He works so hard and has also been really helpful and professional. Thank you Harvey.

My Father having recently purchased an Apartment that is managed by IPM needed me to touch base with the Office . I was lucky enough to find myself talking to Sue Wilcox who went the extra mile to answer all my questions and concerns . A Great introduction to IPM .

I have been really impressed with the speed, consideration and kindness with which both Lars and Beccy have dealt with our clients matter.
I deal with many clients who are in financial difficulty and timely replies to enquiries are of the essence.
Not only did Lars and Beccy take note of the fact our clients were struggling, but they prioritised the issuing of the sales pack and answered enquiries before I even had a chance to update the relevant parties.
Quite often, in my line of work, I assist clients who are experiencing financial difficulty and yet when I relate this to third parties, it falls on deaf ears. This is not the case with Lars and Beccy. It is so reassuring there people out there who care about their work and clients, instead of just going through the motions and doing the most basic of jobs.
I hope I have the pleasure of dealing with these two decent people in the future.