pbm Property Management Reviews 

Under a few years of management of PBM our buildings look like run down council buildings through lack of repairs and maintenance, if you don't want this to happen to your home, AVOID.
I've changed my review because PBM first wanted my details saying it could be a fake review which I gave and then they've flagged my review as they didn't like what I wrote, surely the other 195 reviewers on here who gave a 1 star review too can't all be wrong and that's not including the 8 that were flagged by PBM.

Mihir at PBM was incredibly helpful. He is polite and goes above and beyond to help the residents. His response time is quick and efficient and his communication is very clear. He helped resolve all the teething issues in my flat when I moved in.

Positive experience when looking to change my correspondence details. I went through initially to the wrong person but he very quickly put me in contact with the correct team who made the change promptly and efficiently.

I approached PBM in need of a particular form for my apartment at Kennet Island, Reading and within 24 hours had a response from Olivia Butler with the form attached that I needed. Very good service.
Thank you.

I work under pressure most of the time and obtaining up to date Service Charge Information is usually the outstanding information required Oliver Butler came back to me quickly and efficiently with the required information which was appreciated

Re: Sandra, PBM Credit Control

Cool & efficient, calm & collected, productive over busy, a breath of fresh air, a rainbow to someone's cloud... OK, maybe the last one's pushing it a bit! But it's funny just how much one can pick up about a person & service just by being on the end of a few emails, when exceptional.

I spoke to Olivia Butler this morning regarding missing information on 2 of my properties, she was efficient very pleasant to speak to and sorted out my query within minutes.
I would highly recommend this service.

Useless management company. Do not fix maintenance issues which are reported. Poor communication. Rising fees despite no management. Bellway have terminated the contract which we are pleased about.

Olivia Butler was superb. Had a couple of questions and had answers within the hour. Straight to the point and explained really well. Brilliant customer service.

Olivia was incredibly helpful and provided me with the documents requested so promptly

Resident of Pandora Court, we’ve had several managing agents over the past 11 years trying to find one who would actually do their job. PBM have so far been pretty poor. At first they over delivered to secure the contract. Area Managers or Block Managers seem to move on rapidly which means no consistency of service. This isn’t a people issue but more to do with the hierarchy of the organisation or how they seem to run their business. Services haven’t been delivered as per what we’ve been charged for and when we challenge it falls on death ears. Repairs are made some taking months or weeks to resolve and we are talking simple fixes like replacing the liner on the lift floor which has been left unattended to for nearly one year. It’s a fairly basic fix yet for PBM they can’t see to grasp it! More serious issues like water leaks and broken bin doors which have been persistent for over 12 months and the excuse is always we are obtaining quotes. My concern is the repairs are pretty basic and standard and as a minimum a managing agent should be able to prioritise these and get them resolved. Why it takes several residents to complain and write lengthy emails for basic repairs simply amazes me!

I had an extremely disappointing experience with PBM Management Company. Communication was consistently poor — emails and calls often went unanswered for days, sometimes weeks. When I finally did receive a response, it was vague and unhelpful.

Maintenance requests were either delayed or marked as “completed” without the issues actually being resolved. It felt like tenant concerns were treated as an inconvenience rather than a priority.

There was also a lack of transparency around fees and policies. Charges appeared on statements without clear explanations, and getting clarification was unnecessarily difficult.

Overall, the level of professionalism and customer service fell far below expectations. I would not recommend PBM Management Company to anyone looking for responsive and accountable property management.

Very disappointing experience with Premier Block Management. It took them around two years to identify and correct billing errors, meaning residents were issued incorrect service charge demands for an extended period before the apportionment model was finally rebuilt.

Service charges have since increased significantly, with limited transparency or clear justification for the scale of the rise. Communication feels generic and procedural rather than genuinely responsive to residents’ concerns. There is a strong focus on payment deadlines and interest on late payment, but far less emphasis on accountability for past mistakes.

Overall, poor value for money and not the level of service or transparency leaseholders would reasonably expect.

My previous review was taken down by pbm,

Our security and safety is no concern for PBM, front door lock has been broken and left unfixed resulting in homeless people coming to live in the stairs of our building.

Shocking management company, never answer emails, always in a meeting when called. Our bill has gone up 50% with no justification. Avoid this company.

PBM have replied but I have another issue...
Why couldn't their receptionist told me that or emailed me back? Is communication with PBM has to be via Trust Pilot. I have also emailed to no avail. ref 077/001/057

Our building is 9 years old and looks really bad. They had to do repainting every 3 years and general refresh every 5 years, just so you know none happened in these 9 years. Garage doors always broken, bin shed doors broken for 2 years and homeless people living there, bike cages locks broken 3 years. Nothing done apart an increase in service charge £££.

No ‘property management services’ are being provided by this company. The ridiculously high turnover of staff means you never get to speak to the same person consistently, that’s when you actually manage to speak to someone!
Emails aren’t replied to, promises are broken, costs are increased at a ridiculous rate with no justification or valid explanation. They are an absolute joke.
Do not use this company - avoid at all costs!

We’ve recently received a significant service charge increase with little clear explanation upfront.

A lot of the rise appears to relate to costs that weren’t properly identified or budgeted for previously, rather than any noticeable improvement in services. It’s frustrating to feel like residents are being asked to absorb the impact of poor planning.

We’ve had to request breakdowns and supporting information after the figures were issued, when transparency should really come first.

Overall, the lack of proactive communication and forward planning has been disappointing.