Splend Reviews 

I have been with Splend for more than 2 years.
Unfortunately I cannot write a good review for this company. My licence was suspended for 3 months while riding a scooter. I called Splend to ask if my weekly payment ($409)for the rent to own contract could be put on hold because cannot drive for Uber therefore I have no income. The response was: keep paying or return the car (had to give 4 weeks notice if decided to return the car)
By this stage I’ve paid almost ten thousand dollars towards the car.
Then i asked if i could have 2 weeks holiday ( as per contract) just a little help until i can drive again, their response was: cannot approve the 2 weeks holiday pay because the “crash probability score” shows NIL(-/15) that is because I haven’t been driving for the last 5 weeks. Splend not caring at all about my unfortunate situation made an assumption that my score is above 9 refusing to grant me 2 weeks holiday, and the response again was: keep paying or return the car.
This is SPLEND for you.

Great work an friendly

Unreasonable Payment Holiday Denial and Poor Contract Transparency

I am writing to share my disappointing experience with Splend regarding their refusal to honor a payment holiday, despite meeting the stated contractual conditions. According to my lease agreement, I am entitled to a payment holiday as long as my score is below 9. I have consistently maintained a score below the threshold. However, my request was denied because Splend introduced an additional condition, requiring a “4-week average score” below 9 — a requirement that is not mentioned in my contract.

Despite reaching out for clarification, Splend’s customer service has failed to provide any formal documentation that justifies this additional condition. They have simply refused my payment holiday without clear grounds. I find this lack of transparency and disregard for their own contract terms extremely frustrating and unprofessional.

I advise potential customers to carefully scrutinize any agreement they enter into with Splend, as they appear to apply arbitrary conditions outside of the contractual terms. This situation has caused unnecessary stress, and I will be escalating my complaint to NSW Fair Trading and considering further legal action if this matter is not resolved.

In summary, while Splend’s services may appear helpful initially, their unwillingness to follow through on agreed terms is a major

Staff are unreasonable and rude. They can mislead and bully you in what they want if you don’t know the terms of your contract. Read your contract properly.

I do not recommend this company to anyone.

I have been with Splend for couple of years now and I can surely say the whole team is very helpful and professional!
Special thanks to Dhiren who got out of his way to help me out I appreciate you bro thanks for your help
Kapoor

BE WARE OF THESE SCAMMERS at SPLEND
AVOID This company for better and stress free in the future
Anyone thinking of getting a vehicle from Splend please please read my story and others before you sign agreement with Splend
Splend hire company It’s a disgrace and disgusting company
The staff are very helpful but the management is very unprofessional and very rude
Please people save your money from the trouble in the future with Splend as I’ve been with them for over a year despite ups and down with Splend and on the renewal date of the insurance document which splend supposed to provide despite requesting Splend to provide insurance in or else my app will be block by Uber I was assured that I will receive the insurance certificate on the same day it’s expires but unfortunately I did not get anything and it was weekends I was out of work the all week untill the following week had a call from Splend and I explain the situation but they did not want to here anything except for their payments even I was advised by Splend to recover my loss of earnings from VW manufacturing company as I was driving their brands of vehicle
I was left out of work for two weeks of their negligence and instead of solving the issue they are demanding to pay for the week I was out of work , at the end they took the car without given me any notice along with my all the personal belongings well as some cash phone holder dash camera everything been stolen from the vehicle and now Splend denies of anything been in the vehicle as a basic phone holder phone charger seat cover everything is missing and no one’s knows about the missing items
Please everyone make sure you read all the documents before you sign the agreement as most of the agreements copy they won’t give it to you but they will get you to sign all the documents to save them self from future conflicts
Don’t trust them what they say
All it matters for Splend to make money
How ever they can
If they have to lie the they will lie as they did lie to me from the beginning
Stay a way from SPLEND
Wish everyone all the best and
BEWARE OF THIS SCAM COMPANY
SPLEND
Worst thing is that as you can see their response is that they can’t locate files of all the people has complained
What a 🤡
As they reply they can’t relocate my file or they have an explanation and their always right please people read other people reviews

Simon was very kind and had exceptional customer service.
Thank you

Dhiren from the Moorooka branch was super helpful in arranging my vehicle swap to a Polestar.
Great service

I must express my deep disappointment with Splend

I’ve been with this company over a year and their service for the PCO driver is very poor. I will not recommend to any PCO drivers to take any car from them. The customer service is the worst ever customer status. I’ve seen the managers has zero responsibility to answer the questions And when you have a issue there are not ready to help it will take you a month and month to go through I had an issue raised and I have not got a reply for six months. I have sent more than 10 emails than a lot of calls. Speak with two different managers and every single customer was telling me we will help you we will do this will do this. Nothing been done for six months yet.

Anish is a legend.
Very reliable,and kind.Know his stuffs and very amazing.

SPLEND is blessed to have such an employee like him.

God bless

Simon was very helpful
ธัชกร รัตบำรุง Thatchakon Rattanabumrung

Very professional

Grace was very professional and knowledgeable. She answered all of my questions.

Tristan is a professional Splend’s customer desk officer, very polite and aware of his job. Good job Tristan. Keep up the good work.

I was initially drawn to Splend by their seemingly fantastic deals online. However, my experience has been nothing short of a nightmare. It all started when I found a great deal on their website, but when I tried to book it, I was told that the option was no longer available. Suspiciously, even a month later, they are still advertising the same deals online.

Despite my reservations, I decided to proceed and ordered a car. They took my payment and promised a courtesy car until my vehicle arrived. Of course, the courtesy car was the only one left, which seemed odd but I accepted it, thinking it would only be for a couple of weeks.

Two weeks later, I received an email with the “great news” that my car was ready. I booked an appointment, taking a day off from my 9-5 job. On the way to the appointment, a Splend representative called to inform me that the car was not ready. I was understanding human can make mistakes even tho i would have been nice to check as im sure its part of their job and rescheduled for the following week, taking another day off. Yet again, just before the day of the appointment, they rescheduled to the next week via a sms using someone's name then resending with my name, didn't even bother to call me.

Anyway I was Unable to take another day off, I requested a weekend appointment, which they confirmed. On the day of collection, halfway to the location with my family, I received a call from splend saying the car hadn’t arrived. This was the third time they had cancelled last minute.

I am beyond frustrated with Splend’s poor customer service and lack of professionalism. How can a company operate like this? It seems no one checks their job roles or ensures customer satisfaction. This experience has been incredibly disappointing and I would advise anyone considering Splend to look elsewhere.

Just want to say that Alexei in Splend sales & customer support was amazing he went out of his way to assist with my current Splend car pricing & new car set up & pricing . He was prompt, professional & made the whole process simple , highly recommended, thanks Alexei for your help & assistance it’s being appreciated cheers
Rafael

Splend have always been very attentive and professional when it comes to their customer service. Their team of great staff like Ilias, Simon and all of the others staff members go above and beyond to help with any situation and always have a solution to every need. They are way worth more than a 5 star rating. They also have a wide variety of well known brand EV vehicles that suit your needs. After one year of driving the Tesla Model Y, I am more than satisfied.

Fast,
Got the vehicle before the expected time and also great service
Thanks you Tristan