Splend Reviews 

They luck humanity and compassion, they treat their partners without any consideration no matter how hard and critical the situation is. Secondly they are not honest, they ask drivers to refer others, they promise £200.00 and they don’t honour their promises

Good service

I am writing this review specifically about the Splend Melbourne Hub. If I'm being completely honest Splend as an organisation (not including Splend Melbourne Hub) need to pull up their socks. Their customer service and customer communication at times has been/is very poor, at best perhaps a 3 out of 5 ranking. They have some extreme policies and procedures and zero tolerance in areas that may not realistically require zero tolerance. (In my humble opinion)

In complete contrast to this though are the staff working at the Splend Melbourne Hub. My experience here has been a 5 star experience at all times; they are completely professional, experts in their field and will genuinely do whatever is possible to help their customers. My dealings with Splend outside of the Melbourne Hub gave me cause to develop mistrust. The fact that after dealing with the staff and manager at Melbourne Hub I can actually trust 100% that Spend Melbourne Hub will do what they can to help says a lot.

The rest of Splend should lift their game to match the level of service being exhibited by the staff and manager at Splend Melbourne Hub. Word. Peace!

My experience with Pavi has been excellent and he is extremely professional.

Probably recommend him 100%.

Very helpfull and appreciate the help at this time

I had a specific problem which could have let to termination of the contract however Anish went above and beyond to help ease the issue. He ensured an easy solution to a very complex problem I had. I only have good things to say about this company. They have always been super-helpful and easy to talk to.

Excellent service from Simon

Hey great service from Splend Tristan. 🙏👌 thank you

Tristan is always good for me and helpful always.

Nassim has really been great at her job and she help me in getting a car and personal she being a great help

Anish is the legend of Splend Canberra love his work.

"Anish provided truly exceptional customer service. He was incredibly helpful and went above and beyond to assist me with everything I needed. His amazing support made a real difference!"

It was really a positive experiences with Max,,,they treat well and had in convenient locations. He did a good and quick job ..Thank you so much Max….

Simon, very good service and very helpful. Will come back again. Love it

We just walked in off the street to look at a vehicle for UBER and Tristan came out to see if he could help.
Being new to the Uber industry we had lots of questions and Tristan could answer them all. He was a lovely young man and clearly new the Company and how it operates. Calm and Knowledgable, spoke clearly and had good eye contact. We had an appointment so left and came back. Tristan gave us more time on our return. I was suprised at how PROFESSIONAL UBER was run through SPLEND

Greater customer service by Max.

Splend is a terrible company with the most horrendous customer service. Don't be fooled by the 5-star reviews as they ask you to leave a review once you first sign up. As you will see most of the negative reviews are once people actually start using them and encounter problems. Here is how we have been scammed out of $1500. I rented a car from splend and I was a loyal customer. One night we parked the car to go to dinner. When we returned, the car had been smashed into while parked and the driver took off. Luckily someone had witnessed the other car smashing into our car while we were gone and we called the police. The police found the intoxicated driver in his car around the corner from where our car was parked and the driver admitted he had smashed into our car. The police wrote a report and told us if we had any issues we could call on them to testify that we were not a fault. We then called Splend who organised a tow truck. The contract splend has with their drivers states the driver must pay a $1500 excess fee and will receive this back in 3 weeks, once their insurance confirms we are not at fault. We explained the situation and told them the police had found the driver that was at fault. 3 Years later we have not had our excess of $1500 returned because when they tried to contact the driver that was at fault, he would not answer or admit fault. Therefore, Splend have said they do not have to return the excess to us. They don’t answer their phones and cannot put you through to any claims department although I have been trying to rectify this for 3 years. They never respond to emails or calls. Only ever saying they will lodge the complaint but never the less we get no response. So essentially if you have an accident, whether your fault or not, you will be giving them $1500. Splend is unfortunately looking to take what they can get from people and are uninterested in providing a good experience for their drivers as you can see from all the bad reviews. Please don’t risk using this company.

Simon very friendly and Good service,

Simon gave me very good service and very helpful