SSE Energy Solutions  Reviews 

It took a little time to resolve the questions but the agent Per Hancock was very helpful and patient.

Was on the line with Krishna for over an hour, and he was patient, polite and professional throughout...and extremely helpful. Top notch service!

Was sad to leave a one star - should have been minus 5 stars.

* Incorrect tariff added to renewal
* Tossed around 5 different departments but not one of them able to help
* Told that they are changing the pc system so nothing can be done for four months - this started 8 months ago
* Could not renew at the tariff they promised although they sent this in writing
* Moved to British Gas
* SSE Energy solutions sent a bill that obviuosly I didn't owe as not with them
* They said it was estimated but I had to pay anyways
* I refused I had already paid British gas for those months
* They sent debt collectors letters.
* I went to the ombudsman
* Sorted now

Wish I had gone to the ombudsman sooner

Tried to renew my contract after having over a month of emails not being replied or a long delays before replying to me I ended up out of contract with a dearer renewal offer than originally offered.
I called and spoke to Obinna Nwokedi and he resolved the matter in 20 minutes.

Avoid at all costs,

3rd UPDATE-Received a telephone call from their complaints department apologising and letting me know that this would be sorted. Sent an email directly to the complaints officer as requested on 23rd August. I have sent 3 chasing emails, telephoned and still this isn't resolved and no reply from the complaints officer who said they would get this sorted out. No final bill, new energy supplier can not take over because of incorrect final reads from SSE. This is absolutely awful, we are chasing them to have final bills, we are getting no where. They have removed our meters from the online portal so we can't even update their incorrect reads.
2nd UPDATE- EOT's Have finally been finalised. Received a letter from SSE dated 5th August (Same day as this review) stating they are looking into my complaint. Still no final bills 11 weeks later!
UPDATED - Received reply below from SSE to email them with issues, did this on the same day. Now 6 days later, still no reply from SSE.
Very difficult to contact customer services. Leave messages and no one calls back. Fail to answer emails. Can’t get through on phone. Get given different telephone numbers by staff and then once I get through, I am told it is the wrong department and given another telephone number and then this repeats over and over again! Despite having a Smart Meter I receive estimated bills every time, even though I send my meter reads in. So many rebills it makes my head dizzy. Submitted formal complaint which was answered 4 months later. Have submitted EOT in February still not finalised, told they are backlogged and very busy. Have changed to another company in June, desperately trying to receive final bills and nothing.
Online account is not showing latest bills, have been told I can't receive them through email or that I can't receive a statement. Also been informed my other account has been put on stop but nobody knows the reason why and keep getting transferred from department to department and still no resolution.

I bought my house in October 2023. In May 2024 I received a final demand from SSE with threats to cut off supply and send out bailiffs. I had had no previous communications from them.(this is a business account, not my domestic supply which is with Octopus and fine!) I have phoned SSE most weeks since May, spending over an hour each time, mostly on hold and still haven’t managed to resolve the problem. Apparently it’s all due to delays in their Tenancy change department which they say is taking 8 to 10 weeks. Why!! It is now 12 weeks since I first advised them of the change of house ownership.
Their Customer Service department is as good as useless. Promise call backs which never happen. Put you on hold for 20minutes at a time. Avoid this company if you possibly can!

SSE Energy Solutions have no customer communication. They acknowledge complaints, but do nothing to resolve them. I have been seeking compensation for months for their bullying tactics - someone should sort this company out - so far 7 months of hell

Very difficult to contact customer services. Fail to answer emails. Can’t get through on phone. Despite having a Smart Meter I receive estimated bills every time. Submitted formal complaint which was ignored. Trying to change to another company and SSE have blocked the transfer for no reason.
Do not deal with this awful company.

Been having problems with not receiving bills which I explained in detail to Hrishikesh Talekar. He was very polite and helpful and even though it took a fair bit of his time he remained diligent and the matter was eventually sorted out. SSE you are lucky to have him as an employee well done and thank you Hrishikesh.

Absolute nightmare with billing. Billing system not recognising Smart Meter readings so still receiving estimated bills. Customer services assured it will be corrected, new invoice produced within 30 minutes and call me to confirm, no call received no updated bill received.

Fleet Suites- complaint Reference 880000026889.

22nd August now being referred to the Energy Ombudsman, as still no correct final bill.

I notified SSE of the sale of the property on the 28th May and provided a meter reading via the Moving Premises section on the website. I received an acknowledgement but have not received the final bill despite chasing three times.
I also made a complaint via your website contact form 10 days ago but have not received a reply. I then made a complaint to cmt.commercial on Monday but have not even received an acknowledgement.

If you want any form of customer service avoid this company at all costs.
Becky Holton

18/07 I too have been asked to email with TRUST PILOT as the header. I will keep you all updated as to how that pans out.
23/07 Still no response from SSE.
26/07 Have now received my "Final Bill" which is not based on the meter reading provided back in May via their "Moving Out Form" of 766550 instead it is based on an estimated reading of 767137.
SO I AM STILL WAITING FOR A CORRECT FINAL BILL
31/07 - I still have not received a corrected final bill.
01/08 - Still radio silence despite chasing.
07/08 - STILL HAVE NOT RECEIVED A FINAL BILL. I HAVE NOW SENT THEM A PHOTO TAKEN AT THE TIME OF THE FINAL METER READING SHOWING THE CORRECT READING NOT THE ESTIMATE THEY BASED THE FINAL BILL ON.
AS IT WOULD NOT LET ME ATTACH THE PHOTO OF THE METER READING I HAVE MADE IT MY PROFILE IMAGE.

As a trustee of a charity, I have been trying to get resolutions to problems for around 12 months. I have contacted just about every department right up to the CEO and am either ignored or, worse, lied to. I switched one account away on 30-04-24 and (2.5 months later) am still awaiting a refund and they are objecting to transferring a second account but not providing an explanation (account paid EVERY month by DD). Invoices are regularly incorrect, credit notes raised going back months and reinvoiced with no explanation, the website is a mess and absolutely no one at SSE cares. I cannot wait to see the back of SSE - deal with them at your peril.

I’ve received a response, below, from SSE but I have previously received a similar response from SSE with the exactly the same text and same email address following a posting on Facebook; I provided the same information which was supposedly passed to the complaints department (who I had tried to deal with in the past) and, again, was totally ignored. As someone has said, “Insanity is doing the same thing over and over again and expecting different results”. I have explored EVERY avenue with SSE right up to the CEO and NO ONE is interested in doing the right thing.

Update 02-08-24
More than 3 months since closing one account, still awaiting the courtesy of a response regarding refund of an overpayment of several hundreds of pounds, let alone receive the refund.

Regarding this review, I have e-mailed them several times on the e-mail address they provided, not a single response. Clearly, a ruse by SSE to suggest to people reading reviews that SSE is interested in its customers and is seeking to resolve matters. Take it from me, having chased and chased them for more than a year, they could not care less about customers. I have e-mailed every one up to their CEO (I did not expect him to respond, but I did expect him to pass it down the line for someone to address) and absolutely no response.

Absolutely useless they have no idea!
Rang to query rates being charged. Customer Services couldn't help. Was given another number to call which was incorrect. Called back and given another number which did connect this time. Got through to someone who refused to talk to me about why the rates she gave to me over the phone are different from the rates on our fixed contract.
Useless!!! Wouldn't use as they have no idea what they are doing! But happy to take your money!

Thanks to Mani for resolving my sse billing issues in a polite and timely manner. A real asset to his company.

So SSE took over three thousand from our account after they estimated the meter reading. We have sent in the correct meter reading, so they happily used the 3k to give us a credit. We asked for our 3k back. Their reply was that will takes 10 days. That was over a month ago. I have phoned several times and each person I speak too isn't in a position to help, I even had a manager phone me back. He said he would look into it, next week. I think to antagonize me. Of course he has done nothing.
So If you want your bank account emptied and pay bank fees for being overdrawn. Sign up to SSE

Follow up from review below - Business Customer.

I have sent an email to the below address (27/6) but still not had any follow up from anybody. Could somebody please make contact with us.

Michael Mckenzie

I don't know where to start with this review except to warn any business looking to take out a contract to avoid SSE at all costs

We have been customers for many years but upon trying to switch to another provider we have had huge issues.

Our electricity account ended up with the Energy Ombudsman after we received no response from SSE for months and despite them finding in our favour and issuing a solution this has still not been implemented 7 months later and we are still stuck with SSE paying out of contract rates

We then tried to move our gas account and the switch was again blocked through no fault of our own. And again we are stuck in the loop of paying out of contract rates which is crippling for a small company

Phoning is a waste of time as the reps don't have any access to the information to solve the issue. Emails are ignored for months and months and resolution is impossible even when you involve the Ombudsman

Edit - have sent the email requested in the reply

Beware business owners!

SSE have been nothing short of a nightmare following a CoT. Taking months to recieve corrected invoices, WE have to CHASE THEM for THEIR invoices. Truly boggles the brain - however of late we're being chased by Advantis for debt collecting purposes, however Advantis called and told us SSE have issued all invoices & SOA's to Advantis and even Advantis cannot locate this debt. SSE even refused a SOA to Advantis, yet we are still being chased for a figure no one can locate. We're happy to pay, we just need the invoices that no one can seem to find. Utterly poor from SSE, they even threw their hands up and told us to report to the Ombudsmen.

Unfortunately not able to give a zero star rating, which is appropriate here! We have spent since Oct 2023 trying to get a accurate bill from SSE Energy Solutions. I have spent way more than 15 hours of my time ringing them and emailing them. Still sending ridiculously high invoices. They are clearly way out of their depth. Approximately one month ago, I emailed them to ask for a Deadlock Letter, which we have still not received!! Nor have they acknowledged our request, despite the fact it was sent to a number of contact emails at SSE. They are truly appalling.