I received response in 15 minutes, which is great. HHD was only available from 01/10/2025, which would otherwise have been confusing as the supply has been with SSE since 2023. However, the agent imm... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely the worst supplier for gas and energy I've had to work with. They take many working days to process a certain query or even a payment, and continue to block transfers out of their... Toon meer
Awful company:- Smart meter didn't automatically send them readings, they sent me many letters asking me to read the meter to avoid further action, I explained repeatedly that it wasn't safe for me... Toon meer
Bedrijf heeft geantwoord
Awful, dishonest company. There is no direct email address, which is a big red flag. I’ve been cut off numerous times on the phone. I own a domestic flat, same tenant and supplier for 15 years.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SSE Energy Solutions is the business energy supplier within SSE plc, supporting organisations across Great Britain with energy supply and low-carbon solutions. We help businesses of all sizes manage energy costs and support their sustainability goals through a range of fixed and flexible energy plans, smart energy management tools and low-carbon technologies. As part of SSE plc, we're proud to be part of one of the UK's leading energy infrastructure companies, focused on delivering cleaner, more secure energy. If you're an SSE Energy Solutions customer, we'd appreciate you sharing your experience on Trustpilot. Your feedback helps us improve our products, services and support. Please note that this profile is for SSE Energy Solutions, which serves business customers only. SSE Energy Services no longer supplies energy to domestic customers in Great Britain, and we're separate from Scottish and Southern Electricity Networks (SSEN) Distribution.
Contactgegevens
No.1 Forbury Place, 43 Forbury Road, RG1 3JH, Reading, Verenigd Koninkrijk
- social@sseenergysolutions.co.uk
- sseenergysolutions.co.uk
2,0
Slecht
469 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Avoid any SSE energy companies they…
Avoid any SSE energy companies they change the name or department but it’s like usual company and should be avoided…..
5 december 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Roham, again I'm really sorry to hear that you have been dissatisfied with our service. As below - please contact us if there is anything we can do to help.
Thanks
Thanks to James Marshall
I would like this to be past on to the relevant manager. I am a Chairperson of a local club. I dealt with many of your colleagues who were no help at all after a large payment was taken out of our account and we were going to close the club. I finally got to speak to a gentleman by the name of James Marshall from the Complex Complaints Management team. I would like this to be passed on to the relevant manager because James was an amazing help to us and can't thank him enough. Your really need to look after people like him as he is amazing. I would also suggest you train some of your other colleagues up as they nearly closed our club. Thanks James.
4 december 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Mark, thank you so much for your lovely review of James' service! Sorry to hear you had a bad experience to start off - I'm glad James managed to rectify it for you. Your review has been passed onto James and his manager.
Thanks again
AVOID THIS COMPANY AT ALL COSTS!
AVOID THIS COMPANY AT ALL COSTS!
I can't begin to put into words how awful this company is. This company have cost our charity thousands and thousands of pounds because of their incompetence. I will never use this company again and they need investigating. Getting away with all sorts and THE WORST customer service.
3 december 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi there,
I'm really sorry to hear about your negative experience with us. If there is anything we can do to help, please send details of your issue to social@sseenergysolutions.co.uk quoting 'Trustpilot' in the subject line. I'll ensure your email is sent directly to our escalated complaints team with urgency so that they can investigate further and assist you with next steps.
Thanks
31mins so far waiting for a copy bill…
31mins so far waiting for a copy bill which has not been sent by SSE from June to September, which needs payment. Their customer service team appear to be struggling to provide from their own systems. Seems that training and a reasonable timeframe is particularly lacking, the individual has gone to seek help from a manager. This should be a simple 2 minute process!
25 november 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Luke,
Sorry to hear you're having issues with our customer service team and obtaining a copy bill. If you still haven't got it please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is escalated to our complaints team so that they can investigate further and assist you with next steps. Thanks
Poor company policies.
Poor company policies.
Smart meter appointments rearranged at the last minute and no-attendance for rearranged appointments.
Not able to re-bill accounts correctly for estimated meter readings.
No answer to emails through to helpdesk.
No response to official complaints.
Would strongly avoid and move away from SSE asap.
2 november 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Steve, really sorry to hear you're having issues with smart metering appointments and not receiving responses from our customer services team. Please contact us with details of your issue via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you
absolutely terrible service an clearly im not alone in thinking this
absolutely terrible nightmare to deal with and not a accountable for any off off it
staff not doing their job properly or replying
grous miss conduct during covid
It's to late now to bother contacting your terrible after care team all read from the same script we cannot comment an tell lies the ombudsman is dealing with it now u had ur chance an failed
4 december 2024
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Ian, I'm sorry to hear you've had a negative experience and are having issues getting in contact with us. Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our escalated complaints team so that they can investigate further and assist you with next steps. Thank you
Wrong invoiced amount since August 1st…
Wrong invoiced amount since August 1st 2025 and cannot get is sorted
1 augustus 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Carl,
Really sorry to hear you're having issues with billing, and thank you for bringing this to our attention. Please contact us with details of your issue via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you
Disgusting rip off company
Disgusting company, charged approx £2000 for 500 units of electricity, they are making it impossible to change to another supplier , charge what they like, rude telephone staff who are almost impossible to reach, with very poor english,
very very very disappointed , have been trying for a month to change to another company but SSE keep blocking it saying i am in contract for two more years when in fact i have been well over a year out of contract, avoid at all costs !
3 november 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi John,
Really sorry to hear you're having issues with changing supplier and our customer service team. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Great serviceally great service from…
Had some really great service from Udochukwu in the SME Telephony Service Team yesterday.
15 oktober 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Rob,
Thank you so much for your positive feedback!
We’re glad to hear that Udochukwu was able to help you with your queries. Your review will be passed back to Udochukwu and their management team. Thank you.
Just be warned.
1 oktober 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Michael, I'm really sorry to hear you've had a negative experience with us. If there is anything we can help with, please don't hesitate to contact us. Thank you
Honestly worst energy company I have…
Honestly worst energy company I have ever dealt with. Terrible customer service - it almost seems like a joke how incompetent their customer service team is. I couldn’t even list all the problems I’ve had with this company - don’t waste your time and go with another energy provider.
1 oktober 2024
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello Maya,
I'm really sorry to hear you're having issues with our customer services team. We always strive to provide the best possible service so it's disappointing that we haven't met your expectations.
Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our escalated complaints team so that they can investigate further and assist you with next steps. Thank you.
SSE replied to my original review [8…
SSE replied to my original review [8 Aug 2025 'Three years waiting'] with promises of further 'help'. Two months later and - despite SSE accepting we owe nothing - we are still getting txt, email and letters reminding us that we owe them a substantial amount of money. Their decision that they 'are satisfied with the level of their customer services' shows just how low they've set the bar. Useless.
24 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hi Rich, I am so sorry to hear you are having issues with our customer service team and I can imagine how frustrating it must be to be receiving these communications. Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our escalated complaints team so that they can investigate further and assist you with next steps. Thank you.
Useless big company
Useless big company, they send the most confusing bills. I was paying direct debit approx £250 per quarter I then switched to a better deal and company, they sent me a final bill £1200. They had been charging me incorrectly apparently, absolute joke of a company. Avoid Avoid Avoid!
4 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello Chris, I'm really sorry to hear about your experience and dissatisfaction. We strive to provide the best service possible, so it’s disappointing to know we didn’t meet your expectations. Please contact us with details of your issue via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Mysara Babekr
Mysara Babekr was so helpful on the phone today. He made my visit to SSE so simple with no jargon. I find your automatically generated emails so confusing and receiving simple help is valuable, less time consuming and doesn't generate anxiety this end of the phone. I had a result, guidance regarding future invoices and a link to part of your website which will help me.
12 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello, thank you so much for your kind words - we really appreciate your feedback!
We’re glad to hear that Mysara was able to help you with your queries. Your review will be passed back to Mysara and their management team. Thank you.
WORST UTILITY CO
They have ignored meter readings, they have deleted emails with meter readings without reading them, I sent emails to their complaints dept which were also deleted without being read
11 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello Erkal, I'm really sorry to hear about your negative experience with your meter reads. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Very bad experience 2022.
Very bad experience 2022.
SSE, absolutely useless, good for nothing. They gave me a mental breakdown a few years back. I felt suicidal. No help whatsoever. I am glad I finally got rid of them. They are blood suckers, like ticks, they stick to you and refuse to go. It takes a lot to get them off.
If I could rate them -10, I would.
Never again.
11 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello Cathy, I'm really sorry to hear about your negative experience with us. If you require anything additional from us, please don't hesitate to contact us. Thank you
Terrible customer service
Terrible customer service. They have incorrectly given me 2 separate meter numbers (despite having just 1) - bills are incorrect, customer support won’t give me to someone senior to help sort out. This has been going on for nearly 3 years now. Small business owners stay away. Woeful!
7 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello Susan, I'm really sorry to hear about your experience with incorrect bills and our customer service teams. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
SSE is everything that is wrong with…
SSE is everything that is wrong with the UK.
Its a show of massive companies control and power over people.
Forced in to new builds as the supplier, they are just constant problems.
Ive been charged £40 because their technician lied about attending.
They are constantly losing heat. At least 9 times in the last year.
Its quite pathetic really, the customer service are useless.
Companies like this should be close and their CEOs be prosecuted.
3 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello, I am sorry to hear you are having issues with your energy supplier. If you are discussing a domestic house, we are no longer your supplier as we are no longer in the domestic market. If you are discussing a business property and need assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. Thank you.
worst company ever
after month of overcharging me had to report to the ombudsman received an apology and a small rebate, after i left them ,today received another bill for £125 worst energy company ever ,im paying british gas £350 a quarter less than this shower ,
2 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello Mike, I'm really sorry to hear about your experience receiving another bill after leaving us. If you require additional assistance, please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
Multiple estimated bills
Multiple estimated bills, even though I gave them the readings. Can't get through on the phone. Messages through the website go unanswered. As a business customer, paying someone to continually try and contact SSC and sort this out is costing me money.
1 september 2025
Review zonder uitnodiging
Antwoord van SSE Energy Solutions
Hello Drew, I'm really sorry to hear about your poor experience with your bills and our customer service. Please contact us with details via social@sseenergysolutions.co.uk quoting "Trustpilot" in the subject line. I’ll ensure your email is sent directly to our complaints team with urgency so that they can investigate further and assist you with next steps. Thank you.
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