SSE Energy Solutions  Reviews 

Venkata Pasumarthy Has persuaded me to stay with SSE. Professional, friendly and helpful. Thank you Venkata, you are a credit to SSE

I would like to mention about only person in the whole SSE is the guy from sse business sales department name Venkata Pasumarthy [Mani], who tried to resolve my issue and helped in calm down my frustration triggered by whole sse including all departments and their representatives.
This guy Mani, personally looked into my raised cases and resolved them in a half day which were pending from last 3 months and no one was even bothering and responding and taking pain to resolve the issue.
No Star for SSE but 5 Stars for Mani.

I just want to start off by saying that SSE is, by far, the worst company in terms of actually being able to do my job. The systems are useless, management is unfair, and favoritism is so apparent. First of all, let’s look at things from a customer’s point of view. Customers constantly call in, angry about being thousands in debt due to errors on our side or inaccurate bills. Being in the billing team, you already feel pressure from the customer to fix the problem as soon as possible, but in reality, all we can do is raise cases that take months—or sometimes even longer than a year—to get sorted.

So, as a customer, I understand why you’d be fuming. But do me a favor: next time you call, don’t start shouting at my colleagues and being a wet wipe, because it’s not in their control to do anything. Blame SSE. For a company that makes millions in profit annually, you’d think they would support their customers and aim to fix loyal customers’ problems with urgency, but no—they literally do not care. We’re told to sell smart meters that don’t even work, and we’re encouraged daily to do it. Since day one, I’ve only sold one, and that’s when a customer directly asked for it. Why would I sell something faulty that would have the customer calling back three months later?

And because I refused to sell them, I got put on a personal progress review plan. Don’t get me wrong; not everyone here is bad. The branch I worked at had many people who deserved better jobs—where they’d be valued and actually rewarded for their hard work—but they aren’t. Honestly, if I ever started a company, I’d employ them for their hard work and dedication. One thing I’ve taken away from this job is that, if I open my own business, I’ll never use SSE as a supplier. Something has to change before this company ends up in a lawsuit.

When a customer calls in, screaming their lungs out over a situation I can’t do anything about, we’re supposed to put them through to complaints. But when I reach complaints, the advisors find any and every reason not to take the call. Putting a customer through the complaints process was truly traumatic—it felt like being in a war zone with someone who didn’t want to do their job. Time and time again, they find excuses not to take the customer’s call, even when the customer literally says they want to raise a complaint. What kind of complaint line is this?

In conclusion:
• Opportunities to progress: 1/10
• Colleagues and friendliness: 5/10
• Management: 3.5/10 (decent for sse)
• Fairness: 1/10 (so many people get let off doing things I didn’t)
• Systems/IT: 1/10

Overall score: -8

After a year of having to contact SSE over smart meter issues and billing issues I am so relieved to have found someone in the sales team who has been outstanding and going over and above in her service.Big thank you Jasmin for going over and above.

No stars if that was an option. Absolutely shocking customer service and knowledgeable staff. I’ve been fighting to get my low estimates corrected since September last year.

Shocking customer service, trying months to get information so we can pay them, eventually got email to say sorry taking so long your now allowed to go to the ombudsman, finally answer my email and send me to website that does not have the information I need. I am just off the phone now to a customer service rep and when i went through my issue, was given a number to pay, I told them I am looking at moving supplier and has everything I have said just gone over your head to be told yes ring the number I just gave you to pay, never in my life have dealt with anything like this

I highly recommend this energy company.The customer service advisor Nika was extremely helpful and resolved everything for me regarding my invoices and meters, problems caused by previous supplier not SSE.He was very knowledgeable and patient. I am so glad I changed to SSE,I didn’t have to wait long on the phone and he called me when he said he would. Ten out of ten all round.

Friendly and helpful .
I appreciate this might not be everyone's experience and I've had problems in the past.
However today was absolutely fine.

I have been with SSE for 7 months know i had a smart meter installed and was still getting estimates reads i called up and had a conversation with a very rude man called Louis he was extremely rude and unhelpful he also asked me ‘if i was a man or a women as i sounded like a man’ i was very upset by this disgraceful behaviour and are in the process of moving supplier don’t go with SSE…

Disgusting and appalling company to deal with. zero customer service, and then they say "We listen and improve" Fake, they just love abusing customers.
It has been over six months, and my meter has not been disconnected, which requires re-energising. They damaged my door and changed the lock. Over 20 emails were sent with no reply and no callback. This company deserves to lose its license and will proceed to small claims court, which is harder to ignore and cancel. The Cardiff outfit has now been closed down and the phone lines are shut due to unforeseen circumstances according to the company, how bad is this company run, they just do not care but want your money. The reply from this will be useless and they will not act, but they will pretend.

Took 23000 out of my business account for an incorrect meter reading and now cannot give me a timescale for its return.
Embarrassing and a joke company.
Their admin team is useless and they can’t resolve it.
AVOID.

!!! AVOID THIS PLACE AT ALL COSTS, ESPECIALLY SSE BUSINESS CAMPAIGN!!!
Its a call centre in Coventry Where everything goes wrong!!!
As a previous employee of this place i can confirm that this is the most toxic place to work for. From favouritism to racism, top to bottom all management is corrupt. The managers only care about themselves and not the employees. SSE Campaign would make anyone a manager if you would kiss their 🍑. A perfect example is Newly promoted manager name Leah, who from an agent become a manager overnight, i wonder why? 😉 LOL!! Please stay away from this place if you like your peace and mental health. SSE as a company breach Customer data on daily basis in this place its More of a circus then "energy" provider.

One star is far too many!
Did a change of tenancy with SSE back in July for a vacant unit - huge bills with massive gas consumption. Provided numerous photos of the meter on different days all the same. 21 invoices produced and credited by SSE - not a single correct invoice. Saying debt is over 4k but despite reassurances a case is raised for rebilling they rebill to massive consumption again and you have to raise a case again! Telephone advisors are unable to help as back office have to complete it - just useless! Wondering if they will ever be able to get this sorted - the bills are useless - wish they would go back to their old billing system - what a nightmare! Now they tell me the case has to go to one of their experts to resolve - erm - not rocket science use the opening read and current read and cancel all your bills that are simply a work of fiction! Groan - I despair!

Our Business has spent over 12 months trying to get bills for 3 flats put into tenants names and the bills calculated on actual meter readings and not Estimated ( vastly over estimated at that ) . SSE continue to bill us weekly and are now stating we over £9000 in total ( for 3 one bed flats ) WE DO NOT !!! We have photos of meter readings and tenancy agreements and opening readings. We have communicated extensively with SSE business for 15 months . Nothing is actioned, complaints are not followed . Now reporting to Ofgem Ombudsman

Your service advisor Venkata Pasumarthy was very knowledgeable and helpful, my questions were answered and sorted to my satisfaction. I would recommend SSE.

I would give SSE a pretty low score generally, but finally, a customer service rep who was outstanding. Please can I name check Zafar Syed. Worked through the problem, followed up and was professional. If only all calls to SSE could be handled by him
I never write reviews but he deserves some acknowledgement

Do not use this energy company. Customer Service team are not trained properly to deal with issues. The service to gain any help is slow and no one seems to know what they are doing.
A huge amount of money was taken by direct debit from our business account and the company were so unhelpful- stressful situation with no support at the end of the phone.

I just spent quite a long time dealing with SSE and changing tenancies. I think made my last ditch attempt and spoke to a man called Hrishikesh who was so polite, knowledgeable and patient to talk to. Thank you for your service today.

As an elderly customer of SSE (as a charity trustee) I found Mani (Venkata Pasumarthy) most helpful in arranging a new electricity contract for me at our almshouses here in Windlesham Surrey. Everything was easy to follow though I am a little slow nowadays with the PC keyboards. Thanks again.

Well Don't want to give 1 star but there is no option for zero star pathetic one of the worst services you can expect from this company. The Customer Service is the worst you can imagine, i had nightmarewith this company never ever go with them.
The literally do not care about Customer.