Staci Reviews 

I ordered this for my partner and it has stopped recharging, despite multiple attempts to contact them for a replacement under warranty, i have not been contacted back

TOTAL SCAM. Ordered product - not delivered - NEVER answer any emails. Only way to contact them is email. What a awful thing to do to women. You are a disgrace !!! - They have listed their Address in Watergardens shopping centre Melb. Contacted the shopping centre - they said they dont exist - and have had a number of people call them - this is a SCAM - i have reported to ACCC.

i ordered on the 24th of december, still have not received. i have no tracking number. i’ve emailed numerous times with no responses

I paid for a product that hasn’t arrived!!!
I want a refund!!!

Ordered it for partner and got ghosted ever since worst scammy phucks need to shut down b4 people find out who they are

Ordered this in early January, received confirmation but no shipping notification still. I have sent multiple emails with no response, I’ve noticed all social media pages have been shut down, and I’ve now reached out to fair trading. As someone who has been suffering from severe endometriosis flare ups for years, I was hoping this device could finally provide some relief, but from reading the other reviews it seems as if this company is using endo to scam people out of money.

Ordered and received 6 months ago. I used it a total of 2 and a half times, the half time was due to it saying full battery but died. So I charged it ….. and nothing. I have emailed countless times as it stated on the website they have a 12 month warranty. Do you think I’ve heard anything back???? Nope. As one person said in the reviews (that stupid me is only reading now) it’s disgusting that they are profiting off ENDO/PCOS. And I too would swear if I could. What a bunch of trashy scammers. Karma will come for you all BIG TIME.

Don't waste your time.... I ordered this device for my wife 10 months ago and it has now stopped working entirely. I've emailed Staci a dozen times over the past month and they've never bothered to respond and there isn't any phone number on their website. I should of known I was in for a great experience when it took over 4 weeks to even ship the original order and after paying for Express Shipping due to the floods in my Area in 2024, they posted by regular post... Who would have thought, the parcel then got stuck for a further 2 weeks... Never received a refund for express post, consistently ghosted. AVOID AT ALL COSTS, they are SCAMMERS.

Delivered on a footpath on a main street???

I ordered this for my daughter during Black Friday Sales. I arranged to have it delivered to my office. about a week and half later I got an email asking me how we were going with it. I replied advising we had not received it yet and there was no reply but I assumed they had been smashed with lots of orders due to black friday and christmas so gave them some grace.

I got a notification between christmas and new year while my office was closed. Packaged delivered??? WTF

I went to the office as soon as I saw the notification which was about an hour after it came in but there was no package.

for context I sublet my office space from a real estate agent in a main street of Frankston and the package was apparently left with an ATL (authority to leave) and because its in the heart of Frankston and its a shop front that means the parcel was left at 6:13PM in the evening on the footpath out the front. There was clear signage up in the window showing the premises was closed from the 22nd of December - 5th of January with contact numbers of who to get in touch with and my business was clearly named on the delivery instructions.

In addition to this our business hours are 9am - 5pm so even if was delivered during a normal trading period the shop would have been locked up at 6:13pm so the same thing would have happened.

I have tried multiple times to reach out to these guys but they have no social media presence and no phone number published. The only method of contact is an email address they never reply to.

Ordered over 5 weeks ago for my partner never received any shipping information
Emailed multiple times now asking where the order is and still herd nothing, this is a scam

Scam, ordered a product for my partner two weeks before Christmas with express shipping - no confirmation of the order being processed or anything. Multiple emails have been sent with no response. Should have looked at these reviews prior, DO NOT ORDER FROM THIS SCAM OF A STORE. I do not know how this is still up and running after all these reviews and complaints.

THIS COMPANY IS A SCAM.
The absolute lowest of lows to use Endo and PCOS sufferers to make money.
They take your money and never ship the item.
Absolutely disgusting.
No one responds to emails, there's no ABN... how they are still operating is beyond me.
They have removed their social media pages.
JUST PLEASE DO NOT BUY FROM THEM!!!!!!! REPORT TO ACCC

I ordered online the 12th of December 2025. Everything seemed legitimate, I received order confirmation.

Days went on and I never received an update regarding my order.

I attempted multiple times to follow up with no response.

I have made a report to the ACCC.

SCAM - AVOID THIS COMPANY

Placed an order 3 weeks ago and still hasn't been shipped. Have tried emailing the company 3 times with no response. AVOID THIS COMPANY.
Have reported to Scam Watch.

Placed an order over a month ago and still have not received. Have tried emailing the only email address they give as well as twice on their contact page on the website. So far no response from any of them. Feeling absolutely scammed.

Purchsed product and it arrived. Was an ok product, but didn't heat up very much and the "massage" function just appeared to be a bag inflating every 20 seconds.
Anyway, after two weeks of use the item stopped charging. Multiple emails to Staci went without any response. No phone number to call. No shop to visit.
The negative review I left on their website was "pending", then disappeared.
Do NOT trade with this company.
You can find their products elsewhere, for less money.

I ordered 3 items. It’s very clear on the website you have 45 days to return it! I have emailed them everyday for 3 weeks and I haven’t heard back. There is no phone number or any other process to start a return. I only want to return one item. It’s a bit dodge.

They took forever to send the TENS machine and when I asked for a tax invoice I heard from nobody. Still haven’t. Their customer service is beyond shocking. I also used their subscription replacement pads and I no longer need the subscription. There is no way to cancel this without contacting them. I’ve done this 3 times now and they are still taking the money. Do not use their subscription or buy from them.

I purchased the Staci Companion Period Pain Relief Device for my partner last year. She suffers from endometriosis, and while the device didn’t completely remove her pain, it genuinely helped make her symptoms more manageable — which meant a lot to us.

Unfortunately, earlier this year the device suddenly stopped working and would no longer charge. I contacted Staci Australia, provided a video showing the issue, and was told to send the product back (at my own cost) for a replacement. I did exactly that — but since then, I’ve heard nothing back. Despite sending over five follow-up emails across four months, Staci has completely ignored me.

For a company that claims to advocate for women’s health and support those with endometriosis, this experience has been incredibly disappointing. Their complete lack of communication and accountability shows they don’t value their customers once a sale is made.

I strongly recommend avoiding Staci — their customer service is unresponsive, and their actions don’t align with the values they promote.