Staci Reviews 

Happy with my experience and order from staci

I bought this product because it advertised adjustable heat settings from 50°C to 70°C — but it barely gets lukewarm. It absolutely does not deliver the performance that was promised.

Their website also claims a “45 day risk-free trial,” which sounds reassuring, but turns out to be misleading. There’s no mention that customers have to pay return shipping. When I contacted them to raise these concerns, I was told I’d need to pay out of pocket to return it. I followed up asking for a fair resolution, but they never responded.

Really disappointed — especially from an Australian company where I expected better transparency and customer service. I would not recommend based on my experience.

Paid for express shipping back in April, I’ve not received anything. I emailed to ask them to track the package in May but received one response saying they are looking into it.
I asked for help through Australia Pist who told me to take it up with Staci and that they may be using a dropshipper.
I’ve sent five emails since and still heard nothing.
The service is gobsmacking disgraceful. I have reported them to consumer affairs and would like my money back.
As Sue said, outright theft.

Brilliant product - I got the Staci pulse and it has helped my period cramps so much. Couldn’t live without it!

Product broke after 6 months. Wont refund despite posting back at their request. Lost money on product and two lots of postage. Will take them to court!!!

What a terrible product and so misleading!! The image they put on the site implies you have rollers and heat is suffice! Do not buy from them, they takes ages to deliver (weeks) and you end up with a loud noisy machine that doesnt perform the way they describe!

Absolutely Disgraceful Service

Paid extra for express shipping — it’s been over 5 weeks and I still haven’t received my item. Customer service is practically non-existent. I’ve repeatedly requested a refund for the express shipping fee and asked for tracking details, and every message has been completely ignored. They’ve taken my money and delivered absolutely nothing. This is not just poor service — it’s outright theft. Disgusting experience. Avoid at all costs.

Probably the best decision I’ve ever made was to get a Staci. I had done my research before buying and looked at all the options and decided to try the Staci companion.

My order arrived in about 3 days (I chose standard shipping option) and luckily for me it was the perfect time of the month for me to test it out.

Initial thoughts were that the heating was great (I have endo so I’m usually always attached to a hot water bottle) and I was able to target the heating while moving around compared to having to stay in bed with my hot water bottle.

The massage sensation was also pretty nice, it felt like a soothing relaxing experience compared to a deep tissue massage but overall I’d say it really did help.

I’m a bit bigger so I used it with the extender strap it came with and I didn’t have any issues.

Overall I’d rate it a 9.5/10 because I’d say it’s really helped with my endo flare ups and being rechargeable makes it much easier

Didn’t even want to give one star as this company should be deeply ashamed of themselves. I like many other endometriosis sufferers fell for the trap of these “magical” devices. I have yet to receive my items that were paid express postage for over a month ago. Was told it was shipped but yet to see the items let alone a tracking number. I’ve been contact them for a month and have yet to receive a response. I have since submitted them to the ACCC in the hopes others have and this horrible company is stopped.

Communication is not possible and emails are not getting answered. Product is not good quality. Scam. Trust the other reviews

Echoing other buyers' recent experiences. Was issued an email long after purchase that it was posted but with no tracking. When queried I was told there were delays in the warehouse and it actually wasn't sent, which seemed odd since I purchased like many others as a mother's day gift, as advertised, but they clearly weren't ready. Filed an official cancellation request with the company and PayPal. Another week and a half passes and I get another email saying it's on its way. I challenged that as it had been nearly two weeks since officially requesting a refund. I now have received my refund but it took far too long and was made far too difficult. If this isn't a scam then it has to be one of the most incompetent operations going, which is disappointing given their purported mission statement. I would advise buyers to avoid at all costs.

Buyer beware this is 100% a scam preying on people with conditions like endometriosis how they have been allowed to continue to operate is beyond me.

I've sent multiple emails and refund demands only to be sent bot written email responses about "running it up the ladder" and the straight out lies like my order has now been sent with no tracking given and no change in progress on their own website.

You can get the same device overnight from amazon for a quarter of the price.

Absolute crooks

DON’T ORDER FROM THIS SITE. I ordered a pulse in February and by May I still have not received my order. Whenever I try and contact customer service they reply once with a stock standard message and then never again.I have tried countless times to get in contact via different methods and I have received no help at all. Extremely disappointed. I can’t even get a reply let alone the product…

Took longer to ship than the unit lasted. Used for 4 months (a few days each of those months, less than 20 days total) and it now no longer charges. Absolute garbage product, garbage customer service. Get a cheap one off Amazon, better product and heaps cheaper!

Had issues but lovely gentleman sorted it out after lots of to and fro messages

Asked for a refund and got ignored the first one left it till about almost a week after,

I asked again and got an auto generated email reply saying there’s been a delay and their system malfunctioned, it’ll be sent soon.

Straight after that initial email I asked for a refund straight up as I’d not like the product anymore and still haven’t got it, that email has now been ignored again.

Don’t do the same mistake I did! I thought they were genuine until I started trying to contact them and kept getting ignored for a simple refund of the product..

Shipping took longer than stated on the website, from order to arrival was about 3 weeks, although customer service were apologetic and responded quickly when I asked about the ETA (although still took another few days to post).

At first try I was a bit underwhelmed by the unit, I thought that 70 degrees would feel hotter. Personally I like to feel like I’m burning my skin off with my wheat pack so maybe my expectations were unrealistic 😅 I absolutely hate the massage setting, it’s very noisy and it does absolutely nothing for me.

With more use I’m finding that I’m less disappointed by the temperature because the sustained heat and portability is so good. It’s growing on me, but hasn’t been life changing like my 5 star expectations from the website. Incidentally… still waiting for my 3 star review to be posted on their website. How interesting!

Terrible customer service. I paid for my item in January, and it never turned up. I followed up with the courier but they suggested I speak to Staci. After multiple emails back and forth, all seemingly automated and most promising to “issue my refund in the next few days”, I still haven’t received a refund or even an offer to send out a new item. Avoid this company.

Our company just purchased these for us in the office and they have been a lifesaver! Heats up quickly, strap stays on when walking around, we're big fans.

Avoid at all costs!
Mine hasn’t arrived no response from them so now following it up with Afterpay!
The same automatic email reply and when you comment on their Facebook page they remove your comments. Avoid scammers for sure.