Staci Reviews 

Love my Staci Companion, use it every day for my lower back tightness and its a life saver

Have been trying to get a refund on a product for two weeks. I keep getting no response or a response that they are sorry for the delay with no real out come of when I’m getting my money back.
I bought the massager and literally sent it back the day after I received as it doesn’t heat up very much and the massage settings only make my pains worse. I have endometriosis and only bought it as they say it is amazing for that, it’s not. I reached out and was told to send it back and they would refund my money. I express posted it back the following day at my own expense for it to sit in a postbox for a week awaiting for someone on their end to collect. They have had the product in their possession for a week and still no refund.

DO NOT BUY FROM THIS COMPANY.

I got the Staci and it worked for a few months, then randomly stopped working. It is now end of March, and I sent it back in December. I have not heard anything for months regarding a replacement (which I was promised, I have it all in writing). It is a scam.

Watch out for this company, 100% likely a scam, don't reply, machine is terrible, very noisy and doesn't get very hot.
Good reviews are mostly likely fake!
Don't waste your time and money here.

If I could give zero stars 🌟 I ordered, in November 2024 and it has never arrived. Just keep getting standard response “we will look into it” - really how long do they need to look. Still more than happy to receive the product ordered or a refund but no response. Have even supplied them with proof from Australia Post that it was never picked up from them. Beginning to think it is all a scam - beware !!’ Does customer service actually exist / no telephone number or address available Tried multiple times for either an update or a refund, but just keep receiving standard response. This is completely unacceptable. Do not waste your money on this company unless you are okay with being ignored and scammed. I will be taking further action if this issue is not resolved.

i recently purchased a staci companion period pain reiief device. My daughter had purchased this device for bad period pain and she said it was wonderful and as she has a bad back she was using it for that and the heat and massage was wonderful for her back pain as well. As i have advanced facet pain in my lower back and i have to continually put a heat pack on it I thought I would give the Staci a go for my back pain. The heat and massage was great and I could walk around and still do things while it was working its magic. Thank you Staci this machine is going to allow me to go about my normal activities while receiving the relief i need without having to sit down for ages and being able to get heat and massage at the same time

I got the Staci for my wife who has Endometriosis. She swears by the heat pack. She uses it ever single night. It has change both of our lives. She is sleeping better, which in turn means I sleep better.
Thank you Staci. My wife loves you.

It’s lovely to have an option that is not medication! I’ve suffered from menstrual cramps for years and worry about taking so many drugs. Having an option finally that is not harmful to my body is so relieving.

I absolutely love my Staci! I have Endometriosis, Adenomyosis and PCOS and suffer with chronic pain because of these issues.
Staci has been an absolute God send, I'm considering buying a second one for when my first one is on charge.
Thank you so much for creating such an amazing product!

I was surprised how quickly the vibrations made a real difference to the intensity of my period pains. During the worst of it I still needed to apply heat, but this was an effective solution, especially on the highest intensity, for the bulk of my period. I love the portability of it and the ease of use as well.

Love my heat pad it’s so easy to take with me on the go and I love the colours

The Staci has helped me so much, the fact I can still walk around and get on with my day with the Staci is a life saver, I’d reccomened this product to anyone who suffers with bad period pain, I have PCOS and suspected adenomyosis. It really does help.

Hey there my wife absolutely loves it used it nearly every day to help with back pain and uses it to help the pain and absolutely uses it when she has her period, is a life saver that’s for sure no need for heat packs when we have this, would recommend to anyone

I recently purchased the Staci for my wife, and I have to say, it has been a game-changer for her during that time of the month. She absolutely loves it! It really helps ease her pain and provides so much relief. She’s been using it for a while now, and she’s completely satisfied with the results. The product works exactly as promised, and I’m so glad I found something that makes her feel better. Highly recommend Staci for anyone looking to relieve period pain!

Watch out - Staci get bad reviews removed for "defamation" when you literally write facts.
They take your money, and take months to give you your product.
Customer service are useless.
This brand has ruined their own reputation and try to take down honest reviews to make sure they can keep taking advantage of people.
Social media has no negative reviews because they delete them all.
And they've got their team on these sites to take down negative reviews

Maybe your staff should focus on responding to emails, escalating emails to higher up (like they claim they do), and actually getting the products packages properly and sent out!!

From the start to the end, it was atrocious.
Firstly, paid for express posting, hoping to receive before cramping. Not only did it take more than 10 days, I sent multiple emails hoping to hear anything, and then finally got a response on day 8 saying it had been shipped, but no actual reply from the company.

It's arrived, didn't work well so I wanted to return it. Again, over 5 emails over two weeks to try and get a response, when they guarantee 45 days to return.

It's now been returned, do you think I have my refund? Nope. They've acknowledged they've received it and said they've sent it to their accounting team (which I highly doubt they have, sounds like a one man band). This was 5 days ago, I followed up and asked if I can have the receipt for the refund once proceed, and their response was "of course we'll send it through when it's processed".. I replied asking why they couldn't just send it now since they have my return?

It's not a "Scam".. as they send out a product.. but probably the closest thing to it and one of the most frustrating online shopping experiences I've had to date.

The item arrived on time. The packaging was aesthetic and simple. Unfortunately, I decided to return it as it didn’t heat up very warm at all and the massage element is very noisy! Certainly couldn’t be worn discreetly under clothes. Customer service responded relatively promptly to the return request, however the language of “45 day risk free trial” on the website is misleading - the customer is expected to pay for the return shipping! Very disappointing.

Non existent customer service!
My product arrived while overseas so was returned to sender. I have been emailing for the past 3 weeks to try and get it resent (said I am happy to pay for the shipping) the company has completely ghosted me.
The tracking confirmed the product was returned to their warehouse weeks ago yet no emails and no refund.

Stay away people
This product didn’t work
I sent back as they do offer a money back guarantee
They haven’t even responded to my emails
Didn’t even get my money back
I will be contacting customer protection
Staci Aus you will not get away with this

Absolute scam! Ordered a month ago and they have not delivered. Keep saying they will confirm a delivery date but yet to have one confirmed. Do not order unless you want to spend your money and receive nothing!