Stairandbanister Reviews 28

Ordered a new softwood staircase to replace our old staircase just cos we wanted it all empty below. Phil confirmed it would be fine without support but from the start even without living in the house for a month the staircase is making a squeaky sound. It’s scary. I contacted the company sent messages video but no response at all to come and rectify this

Fabulous knowledge, team and attention to detail. It was a pleasure having them help design and then construct the stairs and banisters running around the upstairs halls - it looks magnificent and it was all done by such a friendly group of people. Thank you

Jake and his team were great from start to finish. Jake was very approachable with queries / questions answered within 5 minutes. His fitting team came in did the job and are polite and friendly. If you need stairs, look no further than these guys 10 / 10 service.

A very bad experience with this company. Requested a quote to build up a stair case and they never cared. Stop answering phone or replying messages. I went to visit the sales in his factory but basically they don't care. Quite unreliable.

I phoned in the beginning to ask about further handrails and spindles that we were assured that we could order more of if needed (after our initial staircase was installed) and was told to send an email and they would get back to me. I have now sent two emails and phoned on a number of occasions (sometimes leaving a voicemail) but no one had bothered to respond.
I wonder whether I've been ignored because I dared to give some some feedback regarding the initial staircase. It was slightly negative and just wanted them to be aware of what happened. One of the newel posts had measured about 10cm too short so my husband has had to attach an extra bit to the top so that he could then attach the handrail at the correct height.
It's very unprofessional that we've not heard back from them and so hence the poor rating!

During 8 months of constant work to a house that needed a complete gutting on our street, we were not subject to noise before 8:30am on a Saturday, loud shouting throughout the day, or verbal abuse towards any neighbours, until the arrival of Stair & Banister Ltd. They have made quite an impression in a very short space of time.

I would definitely recommend Stairs and Bannisters. Jake and the team were very professional and met all the deadlines they gave us. The quality finish of the staircase was just what we we’re looking for

Thank you to Jake and the team. Brilliant service and very tidy, would recommend to anyone!

Thank you Jake and your lovely team of excellent hard working guys. You worked under difficult circumstances on our 3 storey townhouse in central London throughout the Covid 19 struggles and delivered on time and within budget. Much appreciated. We are delighted.

Brilliant service would 100 % use them again 👍

Very good service prices very reasonable and the whole team was very professional.

Great service from start to finish I had all my needs looked after, would highly recommend. Great end product and very competitive.

Jake provide profesional great service .. helpful friendly and always on time .. it couldn't be better.. thank you

Excellent service and quality workmanship would highly recommend Jake and his team.

I ordered a custom staircase for a reservation. The service was excellent with perfect results! Friendly and helpful with a fast turn around. Highly recommended.

The service was Brilliant. The Job was completed on time and to a high standard. Would highly recommend to any one.

I highly recommend, me and Mrs paid a little more for the express delivery service. We needed it done quick as possible as we had our family coming over. From the day Jake measured up him and his team was able to create our custom made stairs all within 3 days, Start to finish! Myself and my parnter couldnt be happier with the end result! Jake was very kind, fair and work was professionally done. I would highly recommended to friends and family. Thank you.

Great service - paid strong attention to my specific requests and delivered on time. Faultless.

I honestly would look no further for anything stair related, to my amazement we received our staircase in 3 working days from the date of our order, jake the owner delivered it to site and within an hour it was installed with no problems. Very proficient company, experts at what they do!

The client and myself (contractor) was very pleased with the advice, Focus to detail and attentiveness to the clients needs - especially when Jake would articulate his vision in order for the client to comprehend the image of there product whilst expressing that it is more than a staircase but also a feature point for your home!

Thank you

Sean Gardner
Burnt Clay Artists ltd