stallionexpress.ca Reviews 19

Horrible experience with technical support (Sofia). A simple integration issue has been dragged out for days due to a complete lack of attention to detail. I was asked for information bit by bit over several days instead of all at once, and even after providing everything, the agent sent me "instructions" for data I had already sent her.
As a business owner, I cannot afford to wait 48 hours for every reply only to be ignored. Poor communication and zero respect for the customer's time. I am now searching for a new shipping partner.

Stallion Express is a great option which has made it vastly cheaper for me to send packages internationally. I have had an online record shop for over 10 years now and my sales have consistently risen since I began using Stallion and cutting my shipping rates. Their customer service has always been excellent and friendly in my experience - I have never had issues making claims on the rare occasions parcels arrived damaged, and any account issues have been taken care of quickly. They are top notch in my book.

I switched to stallion express this year and extremely disappointed. They have several options however my important and long term clients and my business suffered alot.
There was no update on the site and stallion and its sub carriers start playing blame game.
They have a remote support team and probably answer you with a regular script without runing proper investigation.
Stallion covers protection however its not worth it losing your clients and hurting your business.

Thank you
Alia
Tech Xperts
1616 gerrard st east
Toronto

I’m extremely disappointed with my experience. I paid for a shipping service to get a $700 order from point A to point B — and the package was lost. When I followed up, I was told that unless I paid extra for their “protection” service, there’s nothing they can do.

To be clear, that means you pay them to deliver your package, and if they fail to do it, they take no responsibility unless you’ve paid an additional fee to make sure they actually do their job. That logic is ridiculous.

As a small business owner who relies on reliable shipping, this kind of policy is unacceptable. If your company loses a $700 package, it shouldn’t fall on the customer to cover the cost or pay extra to be treated fairly.

I would not recommend this service to anyone who values accountability or reliability.

I used Stallion Express to ship my package. I used UPS to ship the package. I purchased insurance protection. I dropped the package off with UPS since they do not have a location near my house. The package was lost and I called and left multiple messages as they asked. They did not reply. I called ups and they asked me to file a claim and i did. They accepted my claim and sent me an email that i should contact Stallion. They asked me to file a claim and they denied it on the basis that I dropped it off at UPS location not at their location. When they have less than 10 location across Canada. I will never use them ever again. I lost $350, as they asked me to deposit $50 for shipping payment. They will not let me just pay any less than $50. Scammerssssss!!!!!!!!!!!!!!!

Horrible warehouse staff and behaviour. Poor service. Do not use.

We chose Stallion’s DDP option because we didn’t want our US customers to face any unexpected duty or tax. Our items are duty-free by definition, but Stallion still pre-collected duty from us.

When we asked for clarification and proper CBP documentation, we received informal entry summaries under the wrong HS code and then no answers—which left us no choice but to file a CBP allegation against them. Only after opening a PayPal dispute (as advised by PayPal, since they considered it a potential fraud risk) did Stallion finally respond—by suspending our account and withholding our balance.

Ironically, when we later shipped via Canada Post’s DDU service, as well as through UPS and other carriers, our US customers were never charged any duty or tax, exactly as expected for our products. It was only with Stallion’s DDP that we ended up overcharged and left struggling to recover refunds.

Communication is poor, emails often go unanswered, and even small insurance claims that used to be resolved in days now take weeks or longer.

As of today, our account remains locked and our funds unresolved. For a logistics provider, this lack of accountability and transparency is unacceptable.

Stallion express took a package knowing they couldn’t ship to Range Roads. Then, halfway through the process returned the item. Neither the seller or buyer were made aware of this change until they inquired a month later. The package was disposed of by stallion by the time the two parties were made aware. Terrible customer service and service of care.

There's a Drop & Go near my place, and it's made shipping so much easier. I just scan, drop, and I'm done in under a minute. No lines, no fuss. It's a simple feature, but honestly one of my favorite things about Stallion.

Hand over your shipments and cross your fingers. They have their own 3rd world pace and dont care at all about you.

I've been using Stallion for a few months to ship my Etsy orders to the U.S. and it's been smooth sailing. The interface is clean, and the rates are a lot better than Canada Post. It's saved me time and money, which is all I could ask for.

This company is dishonest and untrustworthy. There is no way to verify that the parcels are scanned after dropping them off at their authorized drop-off locations. Their employees steal the parcels and then they deny the claims for loss, alleging that the parcels were never received at their warehouse. The even deny claims on this basis for parcels that were lost by UPS. Even after UPS accepts the claim and agrees to reimburse all of the costs, Stallion Express denies the claim. Stallion Express receives the documentation from UPS, fills it out and returns it and gets a check for the shipping and also the cost of the lost merchandise which they never paid for in the first place. They have stolen thousands of dollars from me, which I had to refund to the customers whose parcels were stolen. Their customer service is pathetic. They don't answer the telephone. Messages go into voicemail that are never returned. There are no numbers to call a supervisor or a manager. There is no way to appeal or escalate a claim that was denied by their claims department. These people are a bunch of scammers! Stay away from this company, if you know what's good for you!

Drop stuff off to these guys to mail out. They change the labeling/country of origin policy without telling you. We filled all the paperwork online properly and diligently and it gets rejected at their big warehouse. Even though the country of origin is clearly labelled and not China or HK.

Other cross border consolidators couriers I worked with added Country of Origin stickers labels on our behalf with written confirmation. The other guys could have charged us or rejected but they didn't they actually cared for the business. Imagine that, the other competing company WORKED for their customers.

Stallion who charges more than most others (and there are others), cannot be bothered. Here take all your packages back, add a simple COO sticker to the outside and resend (resulting in multiday delays, costing time and money). In the last 2 weeks I lost well over $10k in sales because of their incompetence.

Stallion wants to tank the regular shipments so bad so that we'll switch to "their" 3PL. Good luck and goodbye.

If I could give zero stars, I would. After over 20 years in business, I’ve never encountered such a dysfunctional and misleading shipping service. Stallion Express lured me in with promises of affordable international shipping — and delivered a masterclass in incompetence.

First, their convoluted “credit” system is archaic. Instead of simply charging my card for the shipment, I had to preload funds into a Stallion wallet. Why? Who knows. Then, after creating my label and driving 20 minutes to drop off the package (which should’ve been flagged immediately), I was blindsided five days later with an email saying they couldn’t ship the item — coffee beans — due to FDA regulations. Mind you, this was a shipment from Canada to the UK. The FDA doesn’t even factor into that equation. When I asked what FDA had to do with anything, the excuse shifted to: “we’re not insured to ship food.”

Even worse, their system allowed the shipment to go through without warning me that it was “prohibited.” Instead of building safeguards into their platform, they buried a list of restricted items somewhere deep in their website — which they blamed me for not digging up. No clear notice. No accountability.

As if that weren’t enough, I was told to pick up the returned package from Mississauga — far from where I dropped it off. I drove 45 minutes to that location, only to be told it was at a different one. Another 15 minutes. Between the drop-off, return pick-up, and multiple emails fighting for a refund to my credit card instead of “credits,” I lost nearly 4 hours and every ounce of patience I had left.

This company is a logistical nightmare. The customer service is cold, unhelpful, and takes no responsibility for their own platform’s failures. If you’re considering Stallion Express, do yourself a favor — don’t. I’ve never dealt with a more poorly run operation, and I will never use them again.

First I got an email saying they had attempted delivery and we weren't in - a lie. We were there.
Then I noticed they claimed to have tried to deliver at 2:05 in the middle of the night! Clearly another lie.
So I complained and got an email simply saying it had been deliverred and totally ignoring my complaint.
Clearly a most dreadful company.

I have only had good experiences with this company.

One of the negative reviews talks about Uniuni. Yes, Uniuni is an incredibly inept company and should not even be in business, they are so bad. (read the over 400 1 star reviews) Stallion does sometimes use them as a last-mile service and this concerned me. However, when I asked them about that, because I never want my packages in the hands of Uniuni, Stallion told me I can indicate, when setting up delivery, any companies I do not want Stallion using.

I find their people friendly and the support staff go out of their way to help you, which is not something that happens much these days. They even intervened, on my behalf, with another company when I was having delivery problems.

I highly recommend Stallion Express.

I selected Stallion for the delivery of my parcel. The last mile carrier is UniUni. UniUni has a very bad reputation and it seems to be rightful, as my parcel was 'out for delivery' for 5 days, the status changed to 'failed delivery attempt' althought I was at home on the day of the 'attempted delivery' and I'm still waiting for another delivery attempt 3 days later.
I'm doubtful whether my package will ever arrive.

In hindsight, I would spend a bit more money and pick another carrier service to avoid all the hassle.

It seems to be scame as I received a zoom meeting invitation from one of their onboarding and sales representative Jaymison Anthonipillai to help me in connecting my amazon store for lower shipping costs who never showed up. The cell number under his email signature doesn't exist, and he doesn't reply to email.
Called 1877 863 7447, where their technical support doesn't respond and have someone for general inquiry. Hard to understand her, telling that their sales rep is not working for this company anymore. Though I received a zoom meeting invitation 3 hours prior to calling her.
I can't trust this company and am worried to be scamed.