Stanton Optical - Greenville (Pleasantburg Dr) Reviews 

I have had a severe headache since picking up my glasses. I thought at first it was the position of the glasses. Needless to say I have stopped wearing them and my headaches have stopped as well.

I went in for the 79.99 special and made it very clear thats all I wanted. Then we get everything done and we were charged over $100. Turns out they charged for the retinol scan which I was not informed of beforehand and if I had known I would have declined. Then my glasses were supposed to be ready on the 24 and they didn't get there until the 29th. The customer service was horrible. There were no apologies for my glasses being late or failing to tell me about the extra charge. I will never step foot in a Stanton ever again.

First, had my review been based solely on the optician who took care of me, Becky, the review would be a glowing 5-star review. She was fantastic. We are traveling on vacation and I forgot my glasses at home. I needed glasses right away. I came to Stanton because of the one day service. I already had current eye prescription so I just needed glasses. The person who seemed to think she was in charge, who didn’t have a name tag on (Hispanic with tattoos on her neck) was just a snot. Every time Becky asked a question, she rolled her eyes and seemed put out. When Becky couldn’t get a piece of equipment to work to measure my pupils, the other person did it and then handed it back to her with wrong numbers showing. When she handed it back to Becky she made a snide comment. Becky figured it out on her own. The other person who acted so superior, said it would be Wednesday before I could get the glasses. Becky exempt situation and said I came because they could make them same day. Again she acted put out, rolled her eyes, and to come back in an hour. We killed over an hour with no lunch waiting and then returned. Becky was there, looked all over for the glasses, couldn’t find them, and said the other girl was gone, hadn’t even started my glasses, and she’d make when she returned. Several later I got a text that they were done. I’ve owned many businesses over the years. If the other girl was my employee, she’d be gone in a heartbeat. I’ll guarantee you she is costing you business. By the way, Becky is a gem. Keep her!

Avoid this company if you expect them to stand behind the products they sell.

I spent $1,139.76 on a pair of glasses, expecting premium quality and customer service to match the price. Instead, within three months, the lens coating started peeling off.

The most frustrating part is that they admitted the lenses came from a defective batch, yet still refused to do anything to make it right. No replacement. No discount on new lenses. No goodwill gesture of any kind.

I contacted corporate, hoping someone would use common sense. Instead, I got the same scripted response repeated over and over: because it had been more than 30 days, they would not help. Apparently, a known manufacturing defect doesn’t matter once their arbitrary deadline has passed.

Charging over $1,100 for eyewear while refusing to stand behind a product you acknowledge was defective is unacceptable. A premium price should come with premium customer service—not excuses and canned responses.

This experience has completely destroyed my trust in this company. If they won’t stand behind their own products when they know there’s a manufacturing issue, ask yourself how they’ll treat you if you ever have a problem. I will never purchase from them again, and I cannot recommend them to anyone.

I had an excellent experience at Stanton Optical! The doctor is absolutely amazing—very professional, knowledgeable, and genuinely caring. He took the time to answer all of my questions and made me feel comfortable throughout my visit.

The ladies who work there are incredibly kind, friendly, and helpful. They welcomed me with a smile and provided outstanding customer service from start to finish. They made the entire experience easy and pleasant.

I highly recommend Stanton Optical to anyone looking for exceptional eye care and outstanding service. Thank you to the entire team for such a wonderful experience!

Very good customer service

Sarah and the rest of the staff were kind, knowledgeable, and went above and beyond to assist me. Great customer service and nice, clean location.

Customer service outstanding. From greeting until appointment completed

Great Customer Service

Beautiful, love it.

Staff was friendly and inviting from the time I walked in and throughout my exam and apon leaving as well .

Everyone was friendly and helpful. I got my exam done fast and I was on my way back home.

Vert professional Techs and first experience with the Doctor was a new and very exciting experience

Was a birthday gift from family, helpful staff and good deals too.

I came in 5/25/2026 and ordered glasses. I told them I could only afford standard glasses. My insurance covered my glasses but when I got to the counter the lady told me my total was about $80. I told her I can't afford that and I thought my insurance covers the glasses. She then took something off that lowered my price to about $35. I agreed to move forward and buy the glasses. She offered some lense cleaner and I told her I already have some at home. She then says "you know you can buy some cleaner" I told her I didn't have it. It's literally only me paying my bills I don't have it like that. She told me they could make the glasses in about 20 mins. Well then she said they didn't have the lenses and it would be 3-4 days and that they would text/email me. I called yesterday (6/4/2026) almost 2 weeks later and was told the glasses were done and I could pick them up. I never got an email/text and it took more than 3-4 days. I believe it was b/c i couldn't afford additional stuff other than the standard lenses. I do not think its far at all. I will not come back to this establishment ever again. This is unacceptable.

Very friendly Staff was immediately helped as it was my first appointment.

Everyone was so nice and patient with me

The ladies who took are of my optical exam and ordering my glasses were very gracious and professional. My glasses are perfect!

Great service and wonderful people!

Excelente servicio ,entrega oportuna y un producto de muy buena calidad.