Stanton Optical - San Diego (Stonecrest) Reviews 

It's been more than 3 weeks still haven't received my glasses. I've called and shown up in person and they don't seem to know what's going on. They advertise 2 for $89 but the real prices are more than four times that. The optometrist is outsourced to some 3rd world country and you talk to them via a video screen. I can't imagine it's as accurate as a real optometrist evaluating you in person - especially considering my prescription was very different than the one I had before.

My glasses are incorrect. I ordered multifocal lenses, but the near-vision prescription is wrong in both pairs. I went in yesterday after work—I couldn’t go earlier—and there was only one staff member available.

He spent over 20 minutes with another customer who was clearly very stressed because he had received the wrong glasses from a different place and didn’t know what to do. The employee patiently explained several times what his options were—how to request a remake or ask for a refund—but the conversation kept circling back to the same points. It felt less like a service interaction and more like a situation where the customer needed to vent and the employee stepped into a counselor role.

I understand and appreciate the intention to help, but at the same time, there should be enough staff to assist other customers who also have limited time. I don’t mind waiting a reasonable amount, but over 20 minutes in this situation felt excessive. He didn’t seem to acknowledge that I was waiting, and when I said, “I’ll come back another time,” he simply replied, “OK.” When I left—after waiting more than 20 minutes—they were still talking. (this happened at around 1 pm on 4/17/2026)

Now I have to return and wait another two weeks for my glasses to be remade, which is an unreasonable delay.

Went in for $79 special expecting same day glasses. Ended up paying $224 for transition @ $135 special and of course upgrades with little explanation of my eyesight. Then told 2 weeks! Came back 2 weeks later and glasses were off. Told they would correct problem. Waited 3 weeks and finally called, only to find out they lost my glasses!! Then told they would upgrade and rush order!! Still waiting!! Friday will be 7 weeks for ADVERTISED SAME DAY GLASSES!!!

Nice device I’m happy n

I was notified 2 times that my glasses were ready to be picked up. When I arrived to pick them up, I was informed that they were not there and that the system generated the message a day early, so I have to return the next day to pick them up. Why send me a message saying that my package is ready to pick up if it is not ready to be picked up ??

I've always had the most wonderful and positive experience with each and every staff member. They always are so kind and professional and go out of their way to make you have a really great experience. They are fast and efficient - being able to receive glasses the same day is absolutely amazing. I know there are plenty of Stanton Opticals all around San Diego, but this one by far is my most favorite and the staff truly makes a difference.

Great experience

The on-site doctor is great, but the office workers are lacking.

Ordered two pairs of identical glasses. Only received one pair.

Below average customer service

We were at 2 of your locations on Tuesday. First Santee, where I could find nothing wrong with the experience. Professional and fast. 5 stars. The other, off of Areo, is a different story. Although the staff was on a whole friendly, the 2 times I have been there have been a negative experience. The first was a week ago, where even though I had an appointment, it took nearly 3 hours to complete my exam and order glasses. The second they could not find my glasses. Although it was rectified, they never said they were sorry, and spoke to each other in hushed tones about my order even though I was standing right there. Uncomfortable and unprofessional.

A female staff was very rude. She put a 10:30 am appointment in front of my 10:15am even though I showed up at 10:12am and that customer showed up after me. She lied to me that I would be the next for eye exam when she got that customer for exam first and kept me waiting. When I found out from chatting with that customer’s family member, she yelled at me to interrupt our conversation and kept murmuring about my questioning her for her being dishonest. However, she is indeed not trustable and rude.

Employees were very friendly & knowledgeable. The virtual vision exam was different but not bad at all. I never did get a chance to talk to the actual doctor. My only complaint is the waiting around. Can’t beat the price of $79 and there are no hidden fees!

Staff was very helpful and knowledgeable

I had a great experience at Stanton Optical in San Diego (Stonecrest). The staff was very friendly, helpful, and professional from start to finish. They made the entire process easy, from the eye exam to choosing the right frames. Everything was explained clearly, and I never felt rushed or pressured.

The selection of glasses was excellent, with options for different styles and budgets. The pricing was straightforward, and the turnaround time was quick. I really appreciated how organized and efficient everything was.

Overall, this location provides great customer service and quality care. I would definitely recommend Stanton Optical to anyone looking for an easy and reliable eye care experience.

Everytine I called they answered and were very polite. During my eye exam everyone was also very nice and the person doing my exam really seemed like she cared about what she was doing.

Amazing customer service and I was able to get what I wanted with my budget I had available . Alex and Elias rock

The technology and technicians were very good. However the selection of frames offered for the 2pair for $79 was lacking.