The products shown on the website look amazing, BUT what you actually receive is a printed image of what you see. Cheap, nasty looking too. When trying to get a refund, you face an uphill battle, and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My name is Dariusz Dylag. Today is March 2nd, and my order still hasn’t arrived. I have every right to believe that I have been scammed by you, because I have no way of tracking where my goods are. Th... Toon meer
Bedrijf heeft geantwoord
Honestly, the clothes feel way better than I expected. Super comfy and good quality. Shipping was smooth too.
Bedrijf heeft geantwoord
I made I purchased through this company and I received the shirts yesterday thinking that they’re gonna be high-quality sweatshirts and I received printed T-shirts for $55. The merchandise should look... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our founding team consists of experienced garment manufacturing industry experts. Due to his years of deep involvement in the clothing industry, he has collected an amazing number of original versions of clothing, which plays an important role in the detail and high quality of the products.
Contactgegevens
Hong Kong
- support@starlystar.com
- starlystar.com
2,1
Slecht
89 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Surprising shopping experience
Honestly, the clothes feel way better than I expected. Super comfy and good quality. Shipping was smooth too.
5 februari 2026
Antwoord van Starlystar
Hello Melinda,
Thank you so much for your kind feedback! We’re delighted you love the comfort, quality.
The Starlystar team
I didn't received what I ordered very…
I didn't received what I ordered very awful item
7 maart 2026
Review zonder uitnodiging
Antwoord van Starlystar
Dear Robel,
We are truly sorry to hear that you did not receive the item you ordered and that you are disappointed with your purchase.
We have sent you an email regarding this issue. Please kindly check your inbox (including spam or junk folder if needed) and reply to us.
We value you as our customer and will do everything we can to resolve this properly for you.
The Starlystar team
complaint@starlystar.com
My name is Dariusz Dylag
My name is Dariusz Dylag. Today is March 2nd, and my order still hasn’t arrived. I have every right to believe that I have been scammed by you, because I have no way of tracking where my goods are. The order tracking forces me to purchase some kind of application, which is very unfair. I think I will have to take official steps to recover my money.
14 februari 2026
Review zonder uitnodiging
Antwoord van Starlystar
Dear Dariusz,
We are deeply sorry for the significant delay in the delivery of your order and for the stress and uncertainty this has caused you.
We would like to clarify that our order tracking service is completely free of charge. We will never require customers to purchase or install any application to track their package. If you were redirected to a page asking for payment or a download, this is not our service and may be from an unrelated third party.
Our customer service team has sent you an email with your latest valid tracking information and official tracking link. Please check your inbox .
If you still have any questions or need further assistance, please reply directly to that email, and we will respond to you immediately and help resolve this for you as soon as possible.
Sincerely,
The Starlystar team
complaint@starlystar.com
ITEMS NOT AS DESCRIBED!!
The products shown on the website look amazing, BUT what you actually receive is a printed image of what you see. Cheap, nasty looking too. When trying to get a refund, you face an uphill battle, and they expect you to pay for the return, which is unlawful in the case of items not as described or faulty! 😡 I am awaiting Paypal to hopefully resolve this for me. DO NOT BUY!!!!
24 februari 2026
Review zonder uitnodiging
Antwoord van Starlystar
Dear customer,
We are truly sorry to hear about your disappointing experience.
We understand how upsetting it is when an order does not live up to what was advertised, and we regret any confusion or inconvenience regarding the return and refund process.
Your feedback regarding the return policy is very important to us. We are taking your case seriously and will work with our service team to address this properly.
Again, we apologize for the negative experience you have had.
Best regards,
The Starlystar team
complaint@starlystar.com
Poor looking merchandising
I made I purchased through this company and I received the shirts yesterday thinking that they’re gonna be high-quality sweatshirts and I received printed T-shirts for $55. The merchandise should look better than it does. I’ve reached out to the company and they want to give me $13 back and keep the merchandise. I just want my money back.
20 februari 2026
Review zonder uitnodiging
Antwoord van Starlystar
Dear Leonard,
We are truly sorry that the sweatshirts you received were not as described and did not meet your quality expectations. We fully understand your disappointment and frustration.
Our customer service team has processed your request following our standard return procedure, and we apologize that this did not resolve your concern.
We have checked our email records and confirmed that our team provided the return address and detailed return instructions in our latest reply. If you still wish to return the items for a full refund, please simply reply to that email.
We will do our best to assist you until this issue is properly resolved.
Best regards,
The Starlystar team
complaint@starlystar.com
Fake images
Fake images, you do not get what you ordered. This company is no better than temu. The hoodie i ordered was beautiful, then it arrived not even CLOSE to the picture it showed and they're trying to give me $8 out of $38
6 januari 2026
Review zonder uitnodiging
Antwoord van Starlystar
Dear Azzy,
We are writing to sincerely apologize for the extremely disappointing experience you had with your hoodie order.
We want to clarify the offer our team provided in our email was only an alternative solution to a return for your convenience. If this offer does not meet your expectations, we wholeheartedly welcome you to share your preferred resolution with us.
Please simply reply to this email with your request, and our customer service team will work with you to find a fair and satisfactory solution to resolve this matter for you.
Again, we apologize for the letdown and appreciate your honest feedback, which helps us improve our products and service.
Best regards,
The Starlystar team
complaint@starlystar.com
Fake images and very poor quality
Fake images and very poor quality. Products are awful 3D print sweatshirts.... Like the bad ones on aliexpress, wish, etc...
10 november 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear customer,
We’re truly sorry the sweatshirt didn’t match the photos and fell short on quality. We’d like to look into this right away.
Could you please email us via email below with your order number? Once we have those details, we’ll review your case and work with you on the best solution.
Thank you for giving us the chance to make this right.
Best regards,
The Starlystar team
complaint@starlystar.com
Inquietude
De très jolis articles, mais comment oser passer commande au vu des avis négatifs sur la qualité des produits,les délais de livraison très longs et les tailles pas conforme au norme Francaise? Je ne suis pas rassuré donc je ne valide pas mon panier a 70euros.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Starlystar
Bonjour,
Nous comprenons vos préoccupations et tenons à vous assurer que nous travaillons sans relâche pour améliorer la qualité, les délais de livraison et la précision des tailles. Vos commentaires sont importants pour nous et nous nous engageons à offrir une meilleure expérience à nos clients.
Pour toute question ou information complémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider.
Cordialement,
The Starlystar team
Not very professional
After reading all the negative reviews, I suggested purchasing just one item first to check the quality, and asked them for a coupon to help offset the shipping costs, since they require a minimum order to qualify for free shipping. I wasn’t comfortable taking the full risk up front, so I explained I would buy more in the future if the quality met my expectations.
They agreed and first asked me to create an account and register after which a coupon would be sent to me in two business days. I did so using my Hotmail account, but had originally contacted them via my Gmail account (which I didn’t want to register with). I proceeded with the Hotmail account as requested.
They provided me with a coupon code, but when I tried using it, it didn’t work. They then told me to wait a few days, after which they said the code had been reactivated, but it still didn’t work. I followed up again and was told that I needed to register my Gmail account instead. I reminded them that I had already registered with my Hotmail account, and I didn’t want to use my Gmail account, but they kept insisting. At that point, I gave up.
Not sure if they were just giving me the runaround. The photos on their website do look good, but between the poor reviews and this experience with the coupon issue, I think it’s best to avoid dealing with them to save yourself the hassle and the risk of losing your money.
RESPONSE TO ANSWER BELOW
I proceeded to register on your website, regardless of what email i used that shouldn't make a difference, this is what i am trying to tell you guys. You can just as easily send me a coupon to the hotmail address, I do not want to register with my gmail account as it is my personal account, how hard is this for you guys to understand? It's a simple request, is that enough for proof? I am asking you now publicly, send me a coupon associated with the hotmail account and I will remove this review.
19 juni 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear customer,
We would like to provide some clarification and information to help address the issues you have encountered.
Firstly, our coupons are typically offered to customers who have already placed an order. Applying a coupon for you a was already a special offer.
Regarding the account registration and coupon usage issues you mentioned：
When you first contacted us, you used your gmail email address. You did not mention any other email addresses. Given this, we sent the coupon to the email address you used to contact us, which was your gmail email address. We have already emphasized that the coupon was sent to a specific email address. However, you chose to register to use the coupon by using a different email address.
As for your statement "I proceeded with the Hotmail account as requested," we never requested you to register with a Hotmail account. You can find evidence of this in our previous email communications.
We are truly sorry that you were not satisfied with this experience.We are committed to improving our communication and ensuring a smoother experience for our customers.
Best regards,
The Starlystar team
I'm very pleased with everything.
Everything is perfect, the delay date was a bit late by 3 days, however I'm still very pleased with everything.
26 februari 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear Sanyu,
Thank you for your patience and positive feedback! We're glad everything turned out well despite the slight delay. Your satisfaction means a lot to us!
Best regards,
The Starlystar team
Loved the clothes and even when I had…
Loved the clothes and even when I had to contact customer service they were so quick and really helpful
20 februari 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear Eric,
Thank you so much for your kind words! We're thrilled that you loved the clothes and had a great experience with our customer service. Your satisfaction means the world to us!
The Starlystar team
The shipping time is a bit long
If the shipping could be faster I would give it 5 stars
21 januari 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear Jackie,
Thank you for your honest feedback. We truly appreciate your rating and understand that shipping speed is a crucial factor in your overall shopping experience. We are currently working closely with our logistics partners to optimize delivery routes and improve efficiency. Our goal is to ensure that future orders are delivered to our customers.
We are committed to enhancing our logistics performance and will continue to explore ways to meet your expectations. Thank you for your patience and understanding as we work towards these improvements.
Best regards,
The Starlystar team
love it
The print is very clear, the colors are bright, and the fabric is very comfortable. After wearing it, my friends said it looks good, and I have recommended it to my friends.
1 februari 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear Sandy,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are happy with our product.
Your satisfaction is our greatest motivation, and we will continue to strive to provide high-quality products and excellent service. Thank you for choosing us and for sharing your positive experience with others.
Best regards,
The Starlystar team
Don't trust online reviews
When I saw the negative reviews online, I was a little hesitant, so I only bought one. I received my order about two weeks later, and it exceeded my expectations, so the reviews online cannot be fully trusted.
11 januari 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear Casey,
Thank you so much for sharing your experience with us. Your feedback is incredibly valuable to us.
We understand that seeing negative reviews online can make anyone a little hesitant, and we appreciate that you decided to give us a try. Your honest and positive experience is the best endorsement we could ask for.
We look forward to serving you again in the future and continuing to exceed your expectations.
Best regards,
The Starlystar team
Unpaid postage
Unpaid postage, item will not be delivered -> The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse. After two months of waiting for purchased products. This is a total scam
6 maart 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear customer,
We are very sorry to hear that you have encountered an issue with your package during transportation.
Our logistics partner has been notified of this incident and is currently investigating the matter to ensure that such issues are prevented in the future.
We understand that you may be concerned about the impact of this issue on your order. We would like to offer compensation for the inconvenience caused. However, based on the information you provided in this review, we are unable to locate your order in our system. Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Starlystar team
complaint@starlystar.com
Great Customer Service Advice
I saw something different and decided to give it a try. I was advised to size up, so I'm taking your recommendation. Hopefully, the fit works out, but if not, I'll be returning it for either a larger or smaller size. Either way, I'm looking forward to doing more business in the future.
24 november 2024
The T-shirt size fits
The T-shirt size fits, the sweatshirt size is a little small, but it doesn't matter, I give it to my friend
2 december 2024
Review zonder uitnodiging
Exceeded Expectations After a Previous Bad Experience
Because I had a bad experience shopping on Facebook before, I didn't have high expectations for the clothes. I bought two clothes from the 100% cotton page on the website. They arrived about two weeks later. To be honest, the quality exceeded my expectations.
7 december 2024
Review zonder uitnodiging
I really like the designs but I will…
I really like the designs but I will not be purchasing because I cannot trust this company and the delivery process of items.
I was thinking exactly about not trusting the website. When I read the review, I realized that everyone was thinking about not trusting the website. I gave up on buying.
9 januari 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear customer,
We sincerely apologize for any concerns or dissatisfaction you may have encountered.
We understand that online reviews play a significant role in your decision-making process. We have taken note of your concerns and want to offer a few points that might help reconsider your decision:
1. Customer Feedback: While negative reviews exist, we also receive positive feedback from satisfied customers. We take all feedback seriously and continuously work to enhance our offerings based on customer experiences.
2. Delivery: we want to assure you that it's not a reflection of our usual standards. Due to unforeseen logistics adjustment of the courier, the shipment of a batch of order has faced unexpected delays. But we have been working hard to address this problem.
3. Prompt Support: Our customer service team is here to assist you with any issues or questions you may have. We respond to customers' letters within 24 hours at the latest.
4. Compensation: We'd like to offer you a $10 gift card on your next purchase as a token of our appreciation for your trust.
We suggest using the gift card to buy the item that you like the most. And kindly contact us at the address below if you'd like to receive the gift card code.
Warm regards,
Customer Service Team
complaint@starlystar.com
I really like the designs but I will…
I really like the designs but I will not be purchasing because I cannot trust this company and the delivery process of items.
1 januari 2025
Review zonder uitnodiging
Antwoord van Starlystar
Dear customer,
We completely understand your concerns regarding trust in our company and the delivery process. However, we would like to assure you that we take every measure to ensure a smooth and reliable delivery experience.
Our company has a well-established delivery system that is constantly monitored and improved. In the rare event of any issues, we have a dedicated team that works promptly to resolve them.
Regarding trust, we are committed to transparency in all our operations. All our processes are in line with industry standards and regulations. We also have a customer service team that is always available to answer any questions or address any concerns you may have during the purchasing and delivery process.
We truly hope you'll reconsider your decision and would like to offer you a gift card code as a gesture of goodwill. Feel free to email us at the mailbox below to get one.
Best regards,
Best regards,
Customer Service Team
complaint@starlystar.com
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.