Starzino 

Antwoord van Starzino

6 feb 2026

Hallo,

Het spijt ons echt te horen dat u deze vervelende situatie heeft meegemaakt. We begrijpen dat dit erg frustrerend kan zijn, vooral wanneer het om uw eigen geld gaat.

Voor uw eigen veiligheid raden wij aan om nooit persoonlijke gegevens of accountgegevens aan derden te geven en altijd gebruik te maken van beschikbare beveiligingsopties, zoals 2FA, om uw account te beschermen. Ons supportteam staat altijd klaar via e-mail of live chat om u te adviseren en te helpen bij verdachte situaties of vragen over uw account.

We hopen dat uw ervaring in de toekomst veiliger en positiever zal zijn.

Met vriendelijke groet,
Starzino Team

Antwoord van Starzino

30 jan 2026

Hallo Luciano,

Het spijt ons dat u ontevreden bent over uw ervaring. Wij willen benadrukken dat verliezen een normaal onderdeel zijn van gokken en dat geen enkel spel of bonus winst kan garanderen. Alle bonusvoorwaarden worden vooraf duidelijk vermeld en zijn bedoeld als extra speelmogelijkheid, niet als gegarandeerde winst.

Als u vragen heeft over bonussen, spellen of uw account, kunt u altijd contact opnemen met ons supportteam via e-mail of chat. Wij helpen u graag en zorgen voor duidelijke uitleg.

Wij hopen dat uw mening in de toekomst in positieve zin kan veranderen en dat u alsnog een prettige spelervaring en successen zult hebben.

Met vriendelijke groet,
Starzino Team

Antwoord van Starzino

16 jan 2026

Hallo Timo,

Bedankt voor uw feedback.

We begrijpen uw zorgen over uw openstaande uitbetalingen. We willen graag duidelijk maken dat alle aanvragen worden verwerkt volgens onze Algemene Voorwaarden, en dat sommige situaties, zoals het controleren van bankgegevens, soms wat meer tijd kunnen vergen.

Voor een nauwkeurige update en snelle opvolging raden we u aan rechtstreeks contact op te nemen met onze support via de livechat. Ons team is 24/7 beschikbaar en zal u helpen zodat uw verzoek correct en zo snel mogelijk wordt afgehandeld.

Dank voor uw geduld en begrip,
Starzino Team

Antwoord van Starzino

9 jan 2026

Hallo Chris,

Het spijt ons te horen dat u deze ervaring als zo negatief heeft ervaren.

Wij willen benadrukken dat wij geen accounts zomaar negeren of bewust open laten staan. Voor het sluiten van een account (of het instellen van beperkingen) volgen wij vaste procedures die bedoeld zijn om verzoeken correct, veilig en definitief te verwerken.

Wat betreft spelresultaten en RTP: alle spellen op ons platform worden geleverd door gecertificeerde providers en functioneren volgens vastgestelde, gecontroleerde parameters.

Als u al meerdere contactpogingen heeft gedaan, verzoeken wij u vriendelijk om nogmaals contact op te nemen via onze supportkanalen met vermelding van uw accountgegevens en uw specifieke verzoek. Ons team zal dit opnieuw bekijken en zorgen dat het volgens de geldende procedures wordt afgehandeld.

Wij nemen dergelijke meldingen serieus en handelen altijd binnen onze voorwaarden en regelgeving.

Met vriendelijke groet,
Starzino Team

Antwoord van Starzino

14 dec 2025

Dear klant,

We are sorry to hear that you are still awaiting a resolution to your request. Due to an increased workload and a large number of inquiries, response times have unfortunately been extended. Please know that we are making every effort to address all pending matters as efficiently as possible.

Once there is progress or new information available, we will reach out to you directly. Thank you for your patience during this time.

Best regards,
Starzino Casino Team

Antwoord van Starzino

5 nov 2025

Dear Celine Wiggers,

Thank you for sharing your impressions with us! We’re delighted to hear that you’ve enjoyed your time playing and that the overall experience at our casino has left a positive mark. It’s always rewarding to know that our efforts to create an entertaining and reliable environment are being noticed and appreciated by our players.

We truly appreciate your support and we look forward to welcoming you back for many more enjoyable gaming moments.

Best regards,
Starzino Casino Team

Antwoord van Starzino

4 nov 2025

Dear Iliass Commando,

We truly appreciate your powerful feedback — speed and efficiency are exactly what we strive for in every aspect of our service.

It’s great to know that this stood out to you, as our team continuously works on improving transaction times and response speed to make sure players can focus on what really matters — enjoying the experience.

Thank you once again for your trust and for sharing your impression with us. We look forward to keeping things just as fast and smooth every time you play.

Best regards,
Starzino Casino Team

Antwoord van Starzino

24 okt 2025

Dear A Meijer,

Thank you for your kind words and for taking the time to share your experience with us. We’re glad to hear that our team was able to assist you promptly and explain everything clearly when any questions about deposits or withdrawals arose. Your patience is greatly appreciated, and it’s wonderful to know that things worked out smoothly in the end.

We always strive to provide friendly and effective support, and your feedback encourages us to keep up that standard.

Best regards,
Starzino Casino Team

Antwoord van Starzino

24 okt 2025

Dear danny jansen,

Thank you for sharing your feedback with us. We understand that waiting for withdrawals can be frustrating, and we want to clarify that the timing of payouts can be influenced by the chosen payment method as well as the verification process handled by our team in real-time queue.

If you are still experiencing prolonged delays or simply wish to check the current status of your withdrawals, please don’t hesitate to reach out to our support team via live chat or email. We’ll gladly assist you and ensure your requests receive the attention they deserve.

We appreciate your patience and understanding as we work to resolve this matter.

Best regards,
Starzino Casino Team

Antwoord van Starzino

16 okt 2025

Dear Onderneming AUTOBEDRIJF,

Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve encountered, and we completely understand how frustrating this situation must feel.

We would like to carefully review the details of your case from our side to understand what might have happened. However, based on the information provided in your review, we’re unable to locate any account that matches these details. To help us proceed efficiently, we kindly ask that you contact us directly via email using the same address that was used to register your account. Once we receive your email, our team will immediately look into the matter and provide you with a clear update.

Your satisfaction and trust are very important to us, and we’ll do our best to resolve this promptly once we have the necessary information.

Best regards,
Starzino Casino Team

Antwoord van Starzino

8 okt 2025

Dear Hj,

Thank you for your feedback. We sincerely apologize for any inconvenience caused by our emails. You can unsubscribe at any time by clicking the unsubscribe button at the bottom of the messages. If you continue to receive unwanted emails after doing so, please reach out to us directly at our support email, and we will make sure to resolve the issue promptly.

We appreciate your patience and understanding.

Best regards,
Starzino Casino Team

Antwoord van Starzino

1 okt 2025

Dear Pawel Syr,

Thank you for your enthusiastic feedback! We’re thrilled to hear that you’re enjoying your experience on our platform. It’s always great to know that our games and services bring excitement and fun to our players.

We hope your streak of good vibes and winning moments continues, and if you ever have any questions or need assistance, our support team is ready to help via live chat or email.

Best regards,
Starzino Casino Team

Antwoord van Starzino

28 sep 2025

Dear Lucas,

We are truly sorry to hear that you had a disappointing experience on our website. Your feedback is important to us, and we fully understand how frustrating it can feel when the results of the games do not meet your expectations.

We would like to reassure you that the RTP (Return to Player) of each game is not controlled by our platform. These percentages are determined and set by the official game providers, and they remain the same across all licensed casinos offering those games. Our role is to make the games available to players in their original form, without any ability to adjust or influence the payout percentages.

We value your trust and want you to feel confident that fairness and transparency are at the core of our operations. If you would like more detailed information about the RTP of specific games you have played, please do not hesitate to contact us via email from the address registered to your account. Our team will gladly provide you with all the details you need.

Once again, we sincerely apologize for the negative impression and thank you for taking the time to share your experience. Feedback like yours helps us continue improving and ensures that we can support our players in the best way possible.

Best regards,
Starzino Casino Team

Antwoord van Starzino

31 aug 2025

Dear klant,

We are truly sorry to hear that your experience has been frustrating and disappointing. Your feedback indicates that something went wrong, and we want to understand the situation better so we can address it and improve your experience.

To help us assist you properly, could you please provide more details about the issue by contacting us via email from the address registered with your account? Knowing exactly what went wrong will allow our team to investigate thoroughly and work toward a resolution.

We value every player’s experience and are committed to ensuring that concerns are addressed promptly and fairly. Thank you for taking the time to share your thoughts, and we look forward to hearing from you so we can help improve your experience.

Best regards,
Starzino Casino Team

Antwoord van Starzino

18 aug 2025

Dear Elke van den Heuvel,

We are thrilled to hear your kind words about Leo! It’s always rewarding to know that our team members are making a positive impact and providing the support you need. Your acknowledgment will be shared with Leo, as recognition like this inspires our staff to continue offering attentive and professional assistance.

Thank you for taking the time to share your experience — we look forward to keeping your gameplay smooth and enjoyable.

Best regards,
Starzino Casino Team

Antwoord van Starzino

4 aug 2025

Dear Mar Dito,

Thank you for your feedback. We're sorry to hear you had this experience.

We want to emphasize that all withdrawal requests are processed carefully and in chronological order. As soon as a request is approved, you will always receive an email confirmation. In some cases, the processing time may take a little longer, for example, if additional verification is required or if there are issues with your bank.

In situations where a payment is unsuccessful (for example, because your bank declines it), the amount will be automatically refunded to your player balance, and you will receive an email with instructions on how to proceed.

If you have any questions or need assistance, our support team is available 24/7. We're happy to help and ensure everything is handled properly.

Best regards,
Starzino Casino Team

Antwoord van Starzino

Geüpdatet op 30 jul 2025

Dear Abdennour Chakir,

Thank you for sharing your thoughts with us. We're truly sorry to hear that your recent gaming experience hasn't met your expectations.

As a gaming platform, we aim to provide fair and transparent entertainment by offering a wide selection of games exclusively from certified and licensed providers. While we understand how frustrating it can be when results don’t go your way, it's important to remember that all outcomes are based on chance, and no single session can predict future success. Sometimes luck simply isn’t on our side—but that can change in an instant.

We sincerely hope your next experience brings better fortune and more enjoyment.

Best regards,
Starzino Casino Team

Antwoord van Starzino

24 jul 2025

Dear Petronella Johanna Allegonda,

Thank you very much for your feedback and for sharing your experience!

We are very sorry that you encountered an unpleasant situation when trying to withdraw funds. We value every player and always strive to provide fair and transparent gaming conditions for everyone without exception. Regarding withdrawals, we would like to note:

We do not charge any hidden fees or unreasonable interest rates.
All withdrawal conditions, including minimum requirements (e.g., deposit wagering requirements in accordance with AML policy), are always clearly stated in our rules. Such rules apply regardless of whether bonuses were used or not.

We sincerely apologize if you did not receive enough information or explanation from us. We are always ready to help and provide detailed advice - just contact the support chat or write to us by email.
If the situation is still not resolved - please provide us with more details and we will definitely check everything again.

We wish you only positive experiences in the future and hope that we can return your trust!

Best regards,
Starzino Casino Team

Antwoord van Starzino

10 jul 2025

Dear Otto,

Thank you for sharing your experience. We are sincerely sorry to read that you had a negative impression after a long time playing in our casino. We sincerely value each player and are always open to dialogue and resolving any situation.

Regarding your withdrawal of funds - we would like to emphasize that all financial transactions in the casino are processed in accordance with internal procedures and in the order of the queue. If the previous deposit has not yet been credited, the system automatically does not allow you to make a withdrawal - this is standard practice aimed at the security of transactions and compliance with financial requirements.

We fully understand how important it is to have access to your own funds, which is why all deposits and withdrawals are checked with the utmost care to avoid errors. If you have had any delays, please accept our apologies - we are always ready to check the situation in detail if you contact our support service directly.

We sincerely wish you only a positive experience in online gaming, wherever you play. And if you change your mind, we will always be happy to help and do everything we can to make things right.

Best regards,
Starzino Casino Team