If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Toon meer
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Toon meer
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Steamery UK
Geschreven door het bedrijf


Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Contactgegevens
Verenigd Koninkrijk
- contact@steamery.co.uk
- steamery.co.uk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very impressed with the customer
Product was faulty - they were brilliant at sorting it out.
DO NOT BUY ANYTHING FROM THIS COMPANY AS THEY WILL NOT SEND YOUR PRODUCT BUT THEY KEEP YOUR MONEY!!! You have been warned!!!!!
So I don’t know how many times I need to contact this company or write negative reviews they still have not refunded my money for a product I did not receive. Reading their other reviews this has happened to other customers too. Companies like this deserve NO customers. They make empty promises and platitudes. Just don’t waste your money - this company are a waste of time and customer service is terrible and nonexistent. I am receiving replies from a subsidiary of theirs saying I should contact the UK team but they are very busy??? Busy doing what???? Managing complaints maybe. I am furious as I have lost my patience and this all take times and energy!!! Just refund my money as I’m not going away until I get it!!!!
Amazing product with super fast service…
Amazing product with super fast service and delivery. This is my second purchase and I’m definitely recommending and coming back again. Thanks
Such a great product and company
Such a great product and company - I've ordered all of their detergents now and they do such a great job with a fraction of the liquid I might use from other brands. Also arrive on time and well-pacckaged to avoid spills
Steamery Cirrus X
I ordered the Steamery Cirrus X. Unfortunately, after trying it once, I discovered it leaks during use and completely soaked my shirt. I expected much better quality from this product. I’ve already reached out twice to request a return, but have yet to receive a response from customer service. Very disappointing experience.
Expensive mistake
The design is very stylish but the performance was not as expected. The water cylinder is too small (managed one linen shirt before it emptied) and you have to buy the larger one. I purchased the travel bag because I did not realise it came with a bag. The travel bag is black, the one it comes in is cream: do not waste your cash! The steamer is ok on thin fabrics but even then not perfect. Creases do not just fall out and the risk of burns is high when the glove is more of a fabric rest than a glove for a hand. I should have gone for an upright model with power. Disappointed and no way to return once it is used. Appreciate my iron so much more though:)
Best looking, worst perfoming steamer
The Steamery steamer is the best looking but worst performing I've used.
I've been a stylist for many years so have used a good number of steamers. I bought The Steamery one (+ the clothes shaver) as the design was so beautiful.
It's just not worth it though - it just doesn't work properly as the steam seems to stop or is not enough to take creases out.
It's extremely annoying to use and I'll be purchasing another brand soon.
Great device and exceptional customer…
Great device and exceptional customer service!
Value for money
Order was delivered on time, wowed by the performance of my steamer circus 3 . Can't wait to try other products from the brand.
Faulty product and unresponsive customer service
My steamer is faulty with big issues from first use (such as leaking boiling water on your hand when in use). I’ve contacted Steamery customer service twice and reached out on social media and still had no reply from them
Style over substance
Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.
The product itself is easy to use and certainly freshens the clothes, but the steam function is weak and it was hard work to remove all the creases.
Good Looking but let down by Poor Quality
I purchased a Steamery 2 after seeing it demonstrated at an event. It was pricey but looked good and worked effectively. After very moderate use the paint on the handle has flaked off, I got a replacement and the exact same thing happened. Its a great looking product, but with a very small water container and the issue of a flaking plastic handle it is not fit for purpose. Amazon are providing a full refund and I shall be replacing it with a less elegant but more practical alternative
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








