Great service from Daniele! He was friendly and sorted out my ongoing 3 week problem in less than 2 hours! Sadly I'm still waiting for my Mcdonalds order we discussed.. but I'm sure it will come at so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Grace was fantastic in dealing with my account query — she took the time to listen, understand what was needed and quickly set about resolving it. We are a large site with lots of moving parts, but Gr... Toon meer
Bedrijf heeft geantwoord
Gp surgery, requested removal of old sharps & soiled waste bins from premises. Response very quick and bins collected within 2 days. Great service and person I dealt with extremely polite and helpfu... Toon meer
Bedrijf heeft geantwoord
Stericycle driver parking van illegally and blocking vehicle access for 83 residential flats (to the main entrance and drop-off area), and the public turnaround area of the road, which is all part of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stericycle is a leading global provider of specialist clinical waste management. Through safe, responsible and sustainable products and services, Stericycle helps our customers remain compliant while protecting the health and well-being of the people and communities they serve. In doing so, Stericycle is shaping a healthier and safer world for everyone, everywhere, every day.
Contactgegevens
Indigo House, Sussez Avenue, LS10 2LF, Leeds, Verenigd Koninkrijk
- 03301735920
- supportuk@stericycle.com
- stericycle.co.uk
4,4
Uitstekend
790 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service today
The agent I spoke to today was really helpful and was able to answer my query and send through the relevant information I needed during our phone call.
I had previously emailed two members of staff and had no response so it was great to get it sorted.
12 maart 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Hi Sharon, Thank you for your great review, We’re glad to hear our agent was able to help and resolve your query during your call. We’re sorry your earlier emails went unanswered, but we’re pleased everything was sorted in the end. Thank you for letting us know. Kelly
What a refreshing change
What a refreshing change - proper professional customer service - very friendly and knowledgeable person on the other end of the telephone - Dean what a credit to the company you are
We had a one-off enquiry which is a little complicated but Dean took all the details and was very understanding and said someone from the Team would be in touch to quote for our requirements lovely lad ! If the service from the company is as good as Dean was on contact then we are sorted
11 maart 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Hi Christine, Thank you so much for your kind words - we really appreciate you taking the time to leave such a lovely review. Your comments have been shared with Dean and the wider team, and we look forward to working with you. Thanks again, Kelly
Total lack of management control and customer service
An urgent collection of clinical waste was agreed with the customer services team because the sales executive failed to respond to calls and emails. It is impossible to talk to anybody with authority in this company. On the day of collection we were emailed to say the collection was rebooked for the following week with no explanation of why. Fortunately there are other companies in this space that could help us solve the problem. Stericycle refused to take any responsibility for their errors
5 maart 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Good afternoon, Thank you for your feedback. I am very sorry for the confusion caused surrounding your urgent collection request. We acknowledge the delay in response and your comments are being used to improve our internal process. I have reached out to you following an account review. If you would like to discuss this further, please feel free to contact me on 0333 240 4400 (option 1).
Kind Regards
Kelly
Suzie was attentive
Suzie was attentive, supportive and went above and beyond to resolve my concern. very high standard of customer service.
4 maart 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Hi William, Thank you for you 5* review and lovely comments. We are pleased to know that Suzie demonstrated a high standard of customer service and resolved your concern effectively. Your comments will be passed on to her and the wider team. Kelly
Antwoord van Stericycle UK
Hi Dawn, Thank you for your lovely feedback, its great to hear Dean was so helpful. If there’s anything more you need or if we can assist further, please don’t hesitate to reach out. Kelly
Great efficient service
Likeable man. Very helpful. This was a Head Office response to ending collection of used sharps.
20 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Hi Pete,
Thanks for your feedback! Glad to hear you had great service and found our colleague helpful. If you need anything else, just let us know.
Kelly
Following a telecon yesterday with Suzanna Bell
Following a telecon yesterday with Suzanna, where i requested more stock of Tubs & Bags. Suzanna listened, took note, and actioned my request with the transport dept. She then called my today to confirm & keep me up to date with the arrangements.
Very professional, very helpful.
24 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Hi Simon, Thank you so much for your lovely feedback! Really glad to hear Suzanna was able to get everything sorted for you and keep you in the loop. If there’s anything more you need or if we can assist further, please don’t hesitate to reach out.
Thanks again for your kind words!
Kelly
Sharps waste disposal
In the past, I had several negative experiences with other sharps disposal companies, especially Divert. I searched for quotes and found Stericycle; their customer service is personal, quick to respond, and genuinely cares about their clients, especially the support staff member called Dean. Their transit and depot teams have been smooth to work with, and any required adjustments were quickly addressed. They have a great follow-up system and collection reminders. So far, everything has been positive, but I will monitor their consistency over time before finalising this review.
13 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you so much for the 5-star review! I’m really pleased to hear you found the support provided to you both helpful and personal and that your requests were resolved quickly. Please don’t hesitate to reach out again if you need further assistance.
Kind Regards
Paula
Effective Customer service team
I am happy with the customer service of Stericycle. Their response is quick and effective. Dean and Pearl are the one I worked with and both of them are fantastic.
18 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you so much for the 5-star review! I’m really glad to hear you are happy with the service provided and that your request was resolved quickly. Please don’t hesitate to reach out again if you need further assistance.
Kind Regards
Paula
Solution focussed
Dean was very helpful with my query today. Professional and solution focussed when dealing with the issue of a full bin and (hopefully) an earlier collection. Thank you
13 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you so much for the 5-star review! I’m really glad to hear you found the support helpful and that your request was resolved quickly. Please don’t hesitate to reach out again if you need further assistance.
Kind Regards
Paula
Very helpful and my request was…
Very helpful and my request was resolved quickly
12 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you so much for the 5-star review! I’m really glad to hear you found the support helpful and that your request was resolved quickly. Please don’t hesitate to reach out again if you need further assistance.
Kind Regards
Kelly
Shocking Service
If I could give this company a review of -1000 I would. They are absolutely shocking and don't know what the meaning of service is!!! I have had numerous collection issues and spent hours on the phone to resolve the same problem over and over again and they just cant get it right. Their drivers obviously don't care about the job they are doing and the customer service has no control over the transport business. They are useless. They have cost me money on a number of occasions from issues with their drivers. I keep on spending valuable time that I don't have trying to resolve this ongoing issue with zero results. I wish I had never engaged with this company.
11 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you for your feedback, and I’m really sorry to hear about the issues you’ve experienced. If you could please send me your account details or your reference number, I can review the concerns you’ve raised so we can understand what has gone wrong and get this resolved for you.
Many thanks,
Kelly
E: supportuk@stericycle.com
We switched from Initial to Stericycle…
We switched from Initial to Stericycle last year. We haven't had any issues with the service and the Customer services team is also efficent and reliable. I had to contact them about our scheduled collection the other day and did find dealing with Dean S very easy, he was the most helpful.
Suggestion: would be great if the collection schedule would be either automatically emailed to us each year without having to request it or we could find this on our online account
6 februari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you for your 5- star review! We're really glad to hear everything has been running smoothly since switching to Stericycle, and it’s great to know Dean was especially helpful during your recent contact.
Your suggestion about automatically receiving the yearly collection schedule—or being able to access it easily online—is really helpful. I’ve shared this with our team so we can look at improving this process going forward.
Kind Regards
Kelly
Very helpful and excellent communication
22 januari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you so much for your 5‑star review, Jo! We’re really pleased to hear that you had such a positive experience with us. Your feedback means a lot to our team.
Kind regards,
Kelly
Adding Email to account
Daniele got my email address added to their system so I can receive invoices to our Account department email. This will help avoid missed invoices when other staff members are off sick
22 januari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you for your 5‑star review! I’m glad to hear Daniele was able to get your email added so invoices can go straight to your Accounts department. We appreciate you taking the time to share your feedback.
Kind regards,
Kelly
I’m leaving a second negative review
I’m leaving a second negative review. After my first I was asked to contact them. I was initially really pleased by the responsiveness. They arranged a new collect date - the exact same thing happened again. It got to the afternoon, I got suspicious so I phoned at 13.30 they told me not to worry they’d be here by 5. They didn’t show up again. I complained again- no reason why. Told I have to wait another week. I’ve cancelled and gone with PHS. Stay away from stericycle.
19 januari 2026
Review zonder uitnodiging
Antwoord van Stericycle UK
Good Afternoon Emily
I am very sorry to hear that your last collection has not gone as expected and apologise for this. I am aware that one of the team has been in contact to discuss in more detail.
If you wish to speak with me directly, please do not hesitate to reach out.
Regards
Paula
It’s such an easy process to do and…
It’s such an easy process to do and Ellie was lovely. Thank you
17 december 2025
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you for your 5‑star review! We’re delighted to hear the process was easy, and it’s wonderful to receive such lovely feedback about Ellie. We really appreciate your support.
Kind regards,
Kelly
Reliable Service
Since using this service I have not been let down. Martin was excellent on the phone- polite and professional. I asked him to email my sharps pick up info and he did so promptly.
4 december 2025
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you for your 5‑star review! We’re so pleased to hear that you’ve had a consistently reliable experience with our service. It’s great to know Martin was polite, professional, and prompt in getting your sharps collection information over to you. We really appreciate your feedback.
Kind regards,
Kelly
Happy customer thank you
Martin was very pleasant
And happy the way he dealt with my enquiry
Thank you so much
And give details of follow on instructions
3 december 2025
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you for your 5‑star review Pauline! We’re delighted to hear you're a happy customer and that Martin was pleasant and helpful with your enquiry. It’s great to know you were satisfied with the way he supported you and provided the follow‑on instructions. We really appreciate you taking the time to share your experience.
Kind regards,
Kelly
Good customer service from team
Deborah Blood assisted me and she was extremely helpful on both occasions. She was very friendly and I feel like she went above and beyond for me. She wasn't sure on her answers but what I appreciate is the honesty and then her also looking for other solutions to fix my problem. Overall, very friendly customer service!
27 november 2025
Review zonder uitnodiging
Antwoord van Stericycle UK
Thank you for your 5‑star review Afchana! We’re delighted to hear Deborah was so helpful and went above and beyond to support you. We really appreciate your feedback.
Kind regards,
Kelly
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