The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... Toon meer
Bedrijf heeft geantwoord
Great selection of furniture and house accessories. Our sales assistant was very knowledgeable and not pushy about obtaining a sale. He was so nice to deal with we waited until he returned from his ho... Toon meer
Great experience that why I keep coming back the Alan was great he was pleasant and certainly knew his job everything was done and explained step by step and gave us time that make up our minds no fol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Slaapkamermeubilair winkel
- Vloerenwinkel
- Woonwinkel
- Woonkamermeubilairwinkel
- Matrassenwinkel
Geschreven door het bedrijf
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contactgegevens
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, Verenigd Koninkrijk
- 01383 646000
4,6
Uitstekend
269 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service.
Helpful staff. Lovely store. Excellent cafe with a really good menu and nice coffee. Ordered my sofas for Christmas and they’ve come nice and early. Very pleased with them. A free gift voucher too for being an early bird customer. Delivery service great too.
12 oktober 2024
Antwoord van Sterling Home - Dunfermline
Hi Gillian, thank you for your wonderful feedback! We’re so pleased your sofas arrived early and that you enjoyed the added bonus of a gift voucher. Enjoy your new furniture! 💛
Antwoord van Sterling Home - Dunfermline
Hi Isabel, thank you for your lovely review! We’re thrilled you enjoyed a pressure-free shopping experience and found a great price. We hope you’re delighted with your new furniture! 💛
Helpful Assistant The assistant who served us was…
The assistant who served us was extremely helpful. We were purchasing a rug she made sure we purchased the correct size comparing the sizes with rugs that were out on display. She even arranged for the rug to be delivered directly to our house. Assistants name was Natalie.
22 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Ian, thank you for your lovely review! We’re delighted to hear Natalie went above and beyond to ensure you found the perfect rug. We hope it looks fantastic in your home! 🌟
Bought a sofa at a good price and got…
Bought a sofa at a good price and got it delivered when it suited me, friendly staff and very helpful.so go regularly now
30 september 2024
Antwoord van Sterling Home - Dunfermline
Hi Richard, thank you for your kind words! We’re so pleased to hear you found a sofa at a great price and that our team made the delivery process convenient for you. It’s wonderful to know you enjoy shopping with us regularly. We look forward to welcoming you back soon! 😊
Helpful sales plus the delivery was…
Helpful sales plus the delivery was excellent,
Purchased mattress cover which was very expensive for the quality and is to slippery!
6 september 2024
Antwoord van Sterling Home - Dunfermline
Hi Derek, thank you for your feedback! We’re pleased to hear you found our sales and delivery excellent. We’re sorry to hear about the quality of the mattress cover and will pass on your comments for review. 😊
We were concerned about the weight but…
We were concerned about the weight but we're told no problem ,we have gliders that solves the problem, so we bought them , a total waste of money, they don't stay on the legs and even if they did they would still be useless as all our seats are recliners and the heavy chassis sits on the floor ( need a bit of staff training )
12 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Stuart, thank you for your review. We’re sorry to hear the gliders didn’t meet your expectations. Your feedback is invaluable, and we’ll make sure it’s shared with the relevant team for improvement. 🌟
Excessive deljvery
The only fault I had was the one hundred pounds i had to pay for delivery on a distance of about 20 MLS which I thought a bit expensive
11 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Alison, thank you for your review. We’re pleased you’re happy with your furniture, but we’re sorry to hear about your concerns regarding delivery costs. Your feedback is important and will be shared with the team. 😊
Great customer service told us sofa…
Great customer service told us sofa would take 20weeks and it came slightly early but they kept in touch with us throughout the wait.
10 maart 2024
Antwoord van Sterling Home - Dunfermline
Hi William, thank you for your feedback! We’re so pleased your sofa arrived earlier than expected and that you were kept informed throughout the process. Enjoy your new furniture! 🌟
Spent a considerable amount of money on…
Spent a considerable amount of money on furniture, and was charged a cancellation fee for changing my mind about a sofa bed ,but was buying a bigger one and having to pay more so I was genuinely ripped off.
So be careful when purchasing furniture and don't change your mind or you'll be hit hard. Oh and the manager was very cheeky.
12 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Linda, we’re sorry to hear about your experience with the cancellation fee. We value your feedback and would love the chance to assist further. Please don’t hesitate to reach out to us directly. 🌟
Great product reasonably priced
12 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Hector, thank you for your positive review! We’re so pleased to hear you’re happy with the quality and price of your product. We hope to see you again soon! 😊
Had a great experience in Dunfermline…excellent service
Had a great experience in Dunfermline store salesman Peter
Excellent service
Thanks guys
10 november 2024
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Hi Derek
Thank you so much for taking the time to leave a review, it really is fantastic to know that you had a great experience whilst shopping at our Dunfermline Store.
Customer service is our priority and I am delighted to read that Peter was helpful and attentive during your furniture purchase and I will be sure to pass your comments on.
We really look forward to welcoming you back in store again soon!
Kind Regards
Customer Support Team
Poor attention to customer service Dunfermline
I have been a long standing customer of sterling home and have always used the Tillicoultry store the service is excellent. Shame about the Dunfermline store had to find people to help and when I did they were all standing together just chatting and laughing no attention to who was a potential customer on the floor so I ended up walking out if they cannot be bothered then neither can I to spend my money in there going back to Tillicoultry branch at least I know as a long standing customer I am going to get good customer service.
26 oktober 2024
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Dear Sally
Thank you for your valued feedback and we appreciate you bringing this matter to our attention.
We are committed to delivering excellent customer service and ensuring that our customers have a positive experience when shopping at Sterling however, in this instance it is clear we did not meet the high standard of customer service we aim to provide.
It is extremely disappointing to read your comments and please accept our sincere apologies that you were made to feel unappreciated and unwelcome during your recent visit to our Dunfermline store.
Please be assured that your feedback will be shared with the senior Management Team as your experience is not the level of service that Sterling work hard to deliver to our valued customers.
We do hope that in future we have the opportunity to restore your faith in our service and welcome you back to Sterling.
Kind Regards,
Customer Support Team
Absolutely disgusting after sales…
Absolutely disgusting after sales service. Happy to take thousands from you for a brand new couch and promise you the sky. For to then leave you high and dry when you have any issues. Would stay well clear if you don’t want to be robbed blind. That’s the store in Dunfermline/ king seat after this issue heard that they have done it to quite a few other people too.
9 mei 2024
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Good Afternoon Stacey,
It is extremely disappointing to read your comments regarding your recent after sales experience and not the level of service we aim to deliver to our customers.
If you could kindly provide your Sales order number a member of the Team will be in touch with you privately to discuss the matter .
Customer Support Team
From sales to delivery the staff…
From sales to delivery the staff couldn't be more polite and helpful. Still waiting for the rest of my order. Sterling are good with delivery times and updates I would definitely recommend and use again. Thank you Sterling.
11 juni 2024
Antwoord van Sterling Home - Dunfermline
Hi Scott, thank you so much for taking the time to share your positive experience , it is much appreciated. Customer service is our priority and your feedback is invaluable. We look forward to welcoming you back soon.
Sterling Home Customer Support Team
Helpful but not intrusive sales…
Helpful but not intrusive sales assistants. Clear information re delivery.
Prompt, helpful and courteous delivery.
19 maart 2024
Antwoord van Sterling Home - Dunfermline
Hi Janet, thank you so much for taking the time to share your positive experience. Sterling Home strive to deliver excellent customer service and I am pleased to read that our Sales Team has been always attentive and helpful. We can't wait to welcome you back.!
Sterling Customer Support Team
Big spend Item…
Allan the guy we dealt with was excellent. Allowed us time and provided much needed support to coin a phrase in making such a significant purchase of our new bed.
Made a couple of visits before making final decision.
From sales to delivery and aftersales everything was handled very professionally.
Not ones for changing furnishings but for quality and service and competitive pricing Sterling is our go to.
3 februari 2024
great customers service
great customers service. friendly and polite.
delivered on time. would recommend to friends and family. very happy with the whole experience.
21 maart 2024
Good service
Good service. In Showroom and especially delivery men. Very helpful. Very happy with new suite.
2 juli 2024
There were no overpowering sales people…
There were no overpowering sales people which made a pleasant change from previous visits to other furniture stores. I got a reasonable price for my suite and delivery was on time and the delivery people were great
8 maart 2024
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