Steve's Gutters & Sons Reviews 

70
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I wanted the Conservatory roof cleaned and the surrounding Guttering cleared. It was easy to get an appointment and work carried out was excellent and with friendly personal to talk with. Very please... Toon meer

Beoordeeld met 5 van de 5 sterren

We booked Steve’s Gutters because we had a leak that was causing water damage on our wall. The response was almost instant with a quick appointment date made. Ciaran/Kieran (sorry for the spelling!) a... Toon meer

Beoordeeld met 5 van de 5 sterren

When arranging to have the guttering cleaned at my house, Steve was quick to respond so making an appointment was easy. On the day arranged, Steve arrived promptly and set to work. He was friendly... Toon meer

Beoordeeld met 5 van de 5 sterren

Fast reply with quote and great price. Date booked within a week and guys arrived within timeframe provided as working day. Friendly, cheerful and informative team! Gutter repaired and they explained... Toon meer

Bedrijfsgegevens

  1. Dakgotenreinigingsservice

Geschreven door het bedrijf

Gutter cleaning & repairs in Herts, beds, bucks, cheap rates starting from £19.00 number 1 guttering firm in your area,contact us for a free quote


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

70 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(70)

12 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Gutter replacement ry professional and courteous

Very professional and courteous. Explained everything that they were going to do. Great banter with them. Absolutely delighted with the finished work, could not recommend this company more highly. Will definitely use these guys again. Have already recommended them to my neighbour.

26 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent work

Steve was quick to respond to my enquiry, set clear expectations, his colleague arrived on time and work was of excellent quality for a fair price.

22 juli 2024
Review zonder uitnodiging
Logo Steve's Gutters & Sons

Antwoord van Steve's Gutters & Sons

Thank you for the very kind 5 star review Ken.

Beoordeeld met 5 van de 5 sterren

Steves Gutters a Shining service!

Steves Gutters and Kieran who visited on site provided a very professional and helpful service, not only cleaning the gutters to a high standard but also advising regarding the condition of the gutters and pointing out any potential problems I may have with my tiles. Showing me in photographs of the cleaning job which i would otherwise have not been able to see. I was very happy with the work done.

4 juli 2024
Review zonder uitnodiging
Logo Steve's Gutters & Sons

Antwoord van Steve's Gutters & Sons

Hello Robert. Thank you very for the kind review. Regards Steve

Beoordeeld met 1 van de 5 sterren

Very disappointed, job not done properly.

I am 71 and disabled, told by my fascia painters rear gutter had not been cleaned. Tried to speak to "Steve" on the phone but he insisted on texting.
Customer care and service zero, eventually he did phone and was rude, aggressive and to be honest, quite scary. Said job done, not returning.
What a way to make a living.

18 juli 2024
Review zonder uitnodiging
Logo Steve's Gutters & Sons

Antwoord van Steve's Gutters & Sons

We attended the job in September 2023 and clean and unblocked all his gutters. From this point he had no issues with the gutters. He then employed some dodgy painters who charged him to empty the gutters. There was only silt and the odd piece of moss in gutters which is expected after 9 months of winter and spring. He hassled me and kept messaging me intensely slagging me off and ringing me at 8.30 at night without once , thinking that maybe we had done the job correct and the painters were unreliable. To keep the peace I sent my operative round the next day and he confirmed that the gutters only had small grit from the roofs and or odd bit of moss. I though that this proof would be the end of the matter. 10 days later he then left me voicemail calling me coward for not ringing him and I need to "be a man about it" I rang him to explain in plain English terms what had occurred. All he done was shout over me. He then threatened me with bad reviews. And here it is!!!!!! Also I'm not sure what his age or disability has to do with anything . I think he suffers from victim syndrome. We done everything correct, but there is no talking to some people.

Beoordeeld met 2 van de 5 sterren

average at best

i had asked if the joints that were leaking could be checked / repaired at the time of cleaning or afterwards at some point in my email, no response and not mentioned by the person cleaning on that day , i will now need to get another company in to do this .....could be better

email below ....just to prove , that i asked , just got abusive on txts ..not professional..

Wed, 20 Mar at 08:06

Hi , thank you for the prompt reply, as you will have seen our house is a semi detached , spoke to my neighbor last night , she would like hers doing at the same time ,please note she does have rear conservatory....please can you quote for the neighbors separately...the joint front top gutter has a hedgehog style gutter brush in it , that can come out not sure if they actually do any good or not .....great price .....think there may be a couple of leaks on the joints..would you normally clean the gutters first and then see if they are actual leaks .or overspill from full gutters ?

5 april 2024
Review zonder uitnodiging
Logo Steve's Gutters & Sons

Antwoord van Steve's Gutters & Sons

Wow. Don't tell us about the issues with the gutter, then he withholds information. Then after we leave the job and get paid he bizarrely decided to not message me asking about the repairs is beyond any comprehension. We have completed over 40.000 jobs with no issues. The worlds is a strange angry place at the moment

Beoordeeld met 5 van de 5 sterren

Good Service

Arrived on time , did the work exactly as discussed . Polite man working. Very pleased

17 mei 2023
Review zonder uitnodiging
Logo Steve's Gutters & Sons

Antwoord van Steve's Gutters & Sons

Hello Mrs Smith, thank you for the positive review.

Beoordeeld met 1 van de 5 sterren

Avoid!

So bad, work not completed as promised in the quote. The man was here no more than 15 mins wandering around the (4 bed large size property with garage for size ref) property with a pole, the gutters are still leaking profusely, Steve now claiming its moss off my roof (there's not ine spot of moss on my roof), or the drains are all blocked (they're not and they never flood) The rudest, most dismissive customer service skills i have ever experienced. So poor, please don't chance wasting your money like i did and get spoken to like you're worthless. Beware

17 mei 2023
Review zonder uitnodiging
Logo Steve's Gutters & Sons

Antwoord van Steve's Gutters & Sons

This women Is deluded and ever opportunity to reason with her is met with false accusations, I offered to return to show her why the issue may be happening, due to a blockage in the ground but she is fixated on the moss . Some people just cant be helped

Beoordeeld met 1 van de 5 sterren

Terrible

Terrible, didn't do the job fully and was unsafe. Rude customer service. Cleaners at best.

30 maart 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I really wish I had read the reviews on…

I really wish I had read the reviews on Google (which might I add the owner is claiming are fake )before trusting this man to carry out shoddy work on my house! We were quoted £85 for clean and repair the union joint. He went round with a go pro and told me no blockages nothing to clean so I’ll just replace the union joint. He went up the ladder spent all of 5 mins and still said this will be £85. He said to me “if you have any issues with what I have done give me a message and I’ll come out “ well we messaged did Steve want to come out oh no not with out paying another £75. We don’t appear to be the only ones this has happened to but yet we are in the wrong. The customer service is shocking, I have screen shots of the disgusting way we are being treated as “Customers” and clearly the way he replied to people on here really does show this man should not have a company as he clearly doesn’t care about his customers just the 120k he claims to make every year. Now during a cost of living crisis I have no choice but to pay for someone else to come out to fix an unskilled tradesmen’s work.

7 januari 2023
Review zonder uitnodiging

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