Sticks'n'Sushi Reviews 

Sticks n Sushi Borgergade i København.
Maden smagte fint, men var ikke som bestilt. Blomkål med trøfler havde ikke den aller mindste antydning af trøffel - jeg tror at blomkålen lå i sort sesampasta. Betjeningen var dårlig, men høflig. Når vi tog fat i tjeneren, som helt tydeligt glemte os flere gange - vi fik kun delvist det vi havde bestilt - der var både fejlleveringer og udeladte leveringer. Vi havde bestilt sake til maden - den kom efter 3 rykkere og ca 2 timer med en undskyldning om at de lige skulle lune den først. Alle talte udelukkende engelsk, hvilket gjorde at man opgav at gå i dialog om oplevelsen. Desuden var akustikken elendig, så det var næste umuligt at tale sammen over bordet.
Regningen afspejlede på ingen måde oplevelsen.

Visited Sticks n Sushi in Greenwich few times in the last few months. Service is always outstanding and food is wonderful. It is not cheap place to eat, on average we pay over £200 for 3 people, including drinks and service charge. But food is so good, is worth it.

Edit - 01/01/2022
On reflection changing my score to a 1! Booked on 28th November so a month ago. Price increase of items I ordered as follows:

Perfect Day from £70 to £74 (£4 increase)
Tokyo nonstop from £26 to £28 (£2 increase,)
Wagu yiki from £15 to £16.80 (£1.80 increase)

Increase of £7.80 and optional / discretionary service charge of £17.68 so an extra £25.48 for doing nothing. That on top of my £40 deposit which had not been taken of if I hadn't remembered leaves a lot to be desired. Wrong bill already showing on my account but refund is not. Both transactions on the same day and 30 minutes apart. I am extremely dissatisfied the more I think about it. 100% will not be returning or recommending to anyone.

31/12/2021 Review:
Terrible service but good food. (Visit on Friday 31 December - New Year’s Eve). Upon arrival there were 3 members of staff dealing with a 'situation' whilst my wife and I waited in a queue. The queue grew whilst these 3 members of staff dealt with the matter (5-1- minutes). Does it really take 3 people to deal with a situation and make other customers wait in a growing queue?

Also, we were struggling to find the restaurant and when I called they didn’t offer any help with directions even though I said where I was (near Canary Wharf station). Member of staff said they would make a note that we would be late for our booking. Having run late and when seen eventually a joke was made that we had lost the table did not go down well. Not a very good start to the evening. Booking was for 7.30pm and we arrived around 7.47pm. We were told we would have to leave by 9.30pm which wasn’t a problem as we left at 9pm. However the tone and manner we were told that we would have to leave left a lot to be desired. Certainly wasn’t made to feel welcome for New Year’s eve dinner.

Service was substandard as not very attentive and was pushy in terms of getting us to order champagne as it was New Years. “Optional and discretionary” service charge of 12.5% (£17.68) was added to my bill. It wasn’t really optional or discretionary as it was already included and one would feel cheap to have this removed as it was New Year’s Eve. I would have preferred the option of choosing my own ‘gratuity/tip’ when presented with the bill.

Ten minutes after leaving the restaurant I suddenly noticed that the £20 per person deposit of £40 had not been deducted from my bill. This “mistake” feels on purpose as all customers had to pay £20 per person to book. Surely, the staff would know when preparing the bill that £20 per person requires to be removed? I wonder how many customers left having paid that deposit but it was not deducted? After full belly and drinks it is easy to forget about the deposit.

Luckily I remembered. We walked back to the restaurant and when we were seen after another ‘wait’ there was no challenge or need to see receipt for the £40 as there was no doubt I paid deposit to secure my booking.

Again, I wonder how many customers left having paid that deposit but it was not deducted from their bill!

Leaving 2-stars as food was good and cocktails mediocre (we had very average tasting margaritas at £9.80 each). Otherwise, this would be a 1-star review due to the lack of service and deliberate overcharging.

I certainly will not be visiting this establishment again which is a shame as the food was good but let down by its staff and sub-standard service on what should have been a special date night on New Year’s Eve for my wife and I.