The St Lucie Appraisal Company Reviews 14

My wife's 2024 Kia Telluride was rear-ended in Aug 2025 by a USAA-insured driver. After USAA paid $10,000 for repairs, we filed a Diminished Value Claim with USAA. We hired St. Lucie's to provide an accurate and detailed appraisal to support this DVC.
USAA initially made a low-ball offer of $1,300. The appraisal from St. Lucie came in at around $6,000 for DV.

Unfortunately for us, USAA refused to budge on their original low-ball offer. After USAA refused to negotiate or communicate over several months, armed with St Lucie's appraisal, I filed in small claims court. We didn't want to go this route, but USAA put us in this position. Six weeks after filing, USAA's attorney came back with a reasonable offer of $4,500, which we accepted.

We would never have had a chance to receive these additional funds without the backing of this appraisal from St. Lucie.
Thank you again, Franklin. I will tell you that Franklin cares deeply and will walk with you on this journey. Franklin answers every phone call and is extremely helpful. My insurance agent said 95% of people filing diminished value claims "roll over" and settle for lowball offers because they don't know how to handle big insurance companies.

I say to you, pick up the phone, call St. Lucie, and Franklin will walk you through the entire process and have your back!

Great experience. Quick communication and resolution and supportive through out the process.

Thank you for supporting us.

Franklin is like Batman in the Gothom that is insurance. After months of fighting my own insurance over an undervaluation I was exaughested stressed and ready to give up. When I found St Lucies and talked to Franklin, he gave me the confidence to let him handle it from there and they did not disapoint. They even spent many extra hours working on my case as it was difficult to find the right comps that the other companys didn't bother spending time to find. So glad I came accross them. Justice was served

A freeway fire recently rendered my Range Rover a total loss. After speaking with my insurance company and providing them with photos and videos, I was offered a little over $13,000 for the settlement. I rejected that initial offer and did a little research to see what the vehicle was actually worth.

Armed with that information I invoked my Appraisal Clause and contacted St. Lucie Appraisal Company to see if they would represent me.

Almost immediately, Franklin Colletta informed me that my vehicle was most likely worth much more than what was being offered but wanted to do some research first: he said it would take approximately one week for the detailed appraisal to come back.

When it was all said and done, I ended up with almost $22,000 For my vehicle. if you believe that your vehicle is worth more than what your insurance company is offering you for a total loss, I highly recommend that you contact St. Lucie Appraisal Company before agreeing to anything.

I am more than happy with the service that I received and would definitely contact them again if needed.

Franklin was great timely efficient and kept me updated about everything along the way.

After battling with Geico for several months and getting nowhere over a valuation of my truck in which they were completely low balling me, I contacted St. Lucie Appraisal Company. They were able to get me market value for my truck. About $13,000 more than what Geico originally offered.

Excellent work product. I have used St. Lucie for over 30 years and never been disappointed.

I've used this company twice now with two separate accidents. They have provided excellent and detailed reports.

Hopefully people will stop running into us.. however I would continue to use them in the future!

Excellent Company to force Insurance Company to pay me diminished value for my Suv Ford Escape Titanium

It was a smooth transition in getting my car issue resolved. I was provided updates regarding the situation and when communicating via email ans phone the response was quick. I'm very pleased and the experience was great. I highly recommend.

They are the cheapest auto appraiser in the area, but if it's a private deal don't use them because the car will be sold to someone else before you get the appraisal report. I was told 7-10 days for the report it's been 13. I have contacted them and they said to be patient. Lol im starting to think they ran off with my money.

Great result and was totally worth the money spent, very easy process