Stoneberry Reviews 

Very Very upset ! Misspell my granddaughter last name on her graduation pillow. They want me to pay the shipping and handling to return it! No where on the website that stated
You are responsible for any item to be returned! I have been ordering from them
for years it is over. The gift was $44 dollars to send it back is 30 no way. 74.00 for a pillow! Be careful what you order I will not refer them to no one!

My grandma bought a phone from them only for it to be faulty and not work so she sent it back and paid shipping and handling. Now stoneberry has been calling her nonstop saying she has not paid shipping and handling and they will start to target her credit score and send her bills until she pays it well she has a receipt showing she paid it but they said she's a liar and now continues to call her at 7-8am daily telling her to pay her debt or they won't stop calling her to wake her up I've tried to help her but they said they will get their money regardless. I highly recommend not going thru them as they will harass you over money that was paid and if they continue to harass my grandmother legal action will be taken so I recommend buying thru anyone but these guys

I've been a good customer ,payed on time. Did have trouble with in the past with payment. It was my bank card issue. But thing was ok after that. I move to a New location and 31/2 years later. I try to order something to see if I was still with as I still get their catlog ever 3 months. I was told that I have to pay half of the payment. I was like hey what happened... She's maybe it because you haven't ordered from us in a while. The credit department has to see if you still approved. Wow ... That's not all.... I just not waste my time and fingers to type all this . Not a happy customer.

This company charged a direct exspess card that was used to make a down payment of $57 this charged happened around 10/20/2020 the purchase was pretty much canceled within several mon after it was placed. And although the account holder has requested that the money be refunded to the card it was charged from this company has yet to do so. The attempts to request a refund has been numerous. To date a simple request where it should have been refunded immediately. As the order was never shipped out and the charge was taken from the debit card of another. This has been what seems to be impossible to resolve through normal procedures. The reason I believe one should beware of this company. And after speaking to costumer services. It's only become more clearer that I may never receive the refund I'm due.

I have ordered from Stoneberry before and was excited to get a catalog from them recently. After looking through it though, I found that this company supports the Mike Lindell by selling My Pillow. I will not buy from a company that advertises for this liar.

As I am reading their policy on credit limit increases t hey state a customer is eligible for an increase twice a year. I have had an account with them since September and never missed a payment and always pay more than minimum. But I have yet to see an increase of my credit limit. So my limit is still the same

A lot of the items are not in stock. Great value for the prices. Great to allow credit on their items. Sure helps my budget.

I've ordered from Stone Berry and they was nice to me a lady help me find a heater that I so needed and she was nice and my sister in-law order things from them and it was for Christmas and they nice stuff no hassle or anything I love what I got so far thanks stone Berry

I ordered a quilt and it came in a timely manor the quality is good and it was everything I wanted I will order from them again thank you Stoneberry

I was a 14-yr., loyal customer. Out of the blue, email promotions from Stoneberry stopped. Their monthly bills continued just fine. Next thing I knew, my last purchase from Stoneberry, my balance was transferred to their Massey online store account, with No Notice, or explanation. Is this Legal..? No answers from their poor customer service dept.. unusual closed Corporate office communications. After a month of trying to get a simple Honest explanation, I filed a complaint with their Wisconsin BBB. Still waiting 6 months! Where did consumers rights go..(?). I wonder, Has Stoneberry 's parent company (Massey's) paid off their states consumer watchdogs, like the Chamber of Commerce, BBB, the Wisconsin State Consumer office..?
Beware: Unreliable products, Magnavox Tv, electric fan, RCA portable DVD player,, poor children's jewelry, dangerous Easter products for children. Shoes, slippers must have been seconds. This company Stoneberry, has been sliding down hill for the last 5 years.
**Do not shop at Stoneberry, or any of the other online stores under the Massey Corp. umbrella..!

Update negative one star these people are nothing that scammers stay away from them

I’ve never done anything directly with Stoneberry but have been receiving bills in the mail for over $500. I’ve also been receiving excessive amounts of junk mail. It all started after shopping at Kohl’s and signing up for Kohl’s rewards so I won’t be doing any of that again. I called to dispute it and was told it would be taken care of by the next department then was transferred to a closed department. This seems like the biggest scam of a company.

Ordered a deep freezer, which was cancelled, a week later got an email telling me the hurry and order the deep freezer before it is out of stock. Hmmm, I thought it already was, so I ordered it again. This time I didn't get anything saying it was cancelled. THEY JUST CANCELLED IT. Could it be because I was using the 25% off? TOTAL SHAM. Do not buy from this company.

If there would be a negative for stars I would give this business and company that rating because they are not customer friendly when there is an issues with the product and when a customer is not satisfied with their product they do not care about customers happiness with heir purchase and the stuff is a hit and miss often for being durable and nice for what the item is and don’t try to return they make you pay for it to be returned and don’t try to accommodate their customers! Be careful using this company it’s a risk!!! My experience has not been good lately so I choose to no longer be a customer!

I really don’t even want to give 1 star. I got a book saying I’m pre approved for credit, so I say ok. Did an online order, get it all submitted, get an email saying it’s approved just needs 1more step. Well needless to say I will be canceling as my order was $450.00 ish, they was $115.00 down payment. Guess I will look into finger hut-

I ordered an Artic Air twice it was sent out . Each one was Broken ,First one motor smoked ,Second one every front vent was broken off returned the item to the company .NOW, all I get is a run around about my money back since September .Not very good product that they're selling .Unhappy customer DONE WITH THIS COMPANY.

I ordered a generator from stoneberry and they gave me a free shipping code-frshp50- after I ordered the generator they added a 50.00$ shipping fee to my order. I called them and after over an hour of being on hold a lady named Aaron answered and told me she would remove it. She did not so I called again and the lady that answered told me she would remove it. She did not. I called again and a real hateful man answered and told me he would not remove it so I tried to cancel my order and he would not. This place have a customer service that is made up of lieing folks that will say and do anything to make the sell. I have been buying from them for over 5 years and I have a 3000.00$ credit line with them. In finished buying from stoneberry.com I will refuse to accept delivery when the generator arrives. Order number 80970425. BEWARE of these scammers at stoneberry.com. Byron Jackson

My beautiful shower curtains:
Hello stoneberry, just to let you know that I received my first purchase which was the shower curtains that I ordered. And they are the most gorgeous shower curtains I have ever seen and I was so happy when they arrived and I was very excited to hang them up in my bathroom and they look great. I also get lots of compliments about them and how pretty they are, so before I ordered from stoneberry I look all over at different stores and could not find what I was looking for, so I then checked out stoneberry and I found the exact curtains to match my bathroom, because the tile in my bathroom is black and white, my walls are white, but my shower walls are also black and white I need something to offset all that black and white and the shower curtains did just that. And now I am waiting on my rug set to get here from stoneberry and put that in the bathroom and I will be all set. Oh maybe not I am now looking for some white window curtains and then I will be finish decorating my bathroom and I also have 1 black and 1 white towel hanging in there for looks, not necessarily to dry your hands on I have paper towels in there for that.
Anyway thanks again stoneberry for getting it right for me!!!
Miss Marshon Heard

Twice a item was sent to me. First one motor smoked , second one all the vents was broken .Now I am to pay for the shipping cost for nothing I don't understand why? would you want me to pay you anything.stoneberry need to refund the money back

My husband was prequalified and ordered items I needed because I am not well. Blood pressure cuff, a think mattress pad things that I need they approved him then all of a sudden he shipped them to his parents address and ask if they would change it to my home they would not. Then Stoneberry and the other companies canceled all his orders when the orders were like 98.59 they would show 27.59 it’s like there playing with you. He emailed them an basically told them off because they didn’t want to send the items to my address. Then I also did an order on my own credit I received my delivery but 4 items are missing I emailed them and ask what can be done about this it showed delivered I told them. I never received a response from any of there companies I am not paying for items I didn’t received. This is the worse company I ever dealt with I have a company where I live I have bought many things from them but they only sell furniture, electronics, Tv’s and I pay faithfully never late with my bill. And Stoneberry is a company that will rip you off do not open an account with them I’m filing with the BBB I hope they can help Stoneberry is a SCAM... they seem to have some nice products but they don’t answer there emails or phone they take for ever to approve your order and process it...it’s like you are a bother with them.. Amazon is the better company but they don’t do payment plans like I need to use..I thought I would give this company a try boy was I dumb to do business with them...I’ll pay my bill and never order anything from them again I’ll tell my friends and family not to shop on there website...