Storage King USA Reviews 

My recent encounter with Storagetreasures.com has been nothing short of a disaster, characterized by deceit, incompetence, and abysmal customer service. From the despicable actions of the manager at Storage King USA in Pace, Florida, to the company's refusal to issue a refund, my experience has left me deeply disillusioned and utterly dissatisfied.
The true extent of the company's negligence was revealed when I arrived at Storage King USA in Pace, Florida.
Upon discovering missing items from my storage unit, (the manager admitted giving them to someone). He brazenly confessed to removing some items himself, betraying my trust and violating the company's supposed standards of professionalism. However, when confronted by his own management team, he shamelessly denied ever making such a statement, gaslighting me and further eroding my confidence in the company.
To add insult to injury, Storagetreasures customer service proved to be equally unreliable. Despite the manager's admission of wrongdoing and the blatant breach of trust, the company callously refused to issue a refund, leaving me to bear the financial burden of their deceitful actions.
In light of this appalling experience, I have made the decision to close my account with Storagetreasures.com Their disregard for integrity, accountability, and customer satisfaction is utterly unacceptable, and I refuse to support a company that operates with such flagrant disregard for its customers.
In conclusion, my experience has been nothing short of a nightmare. From the manager's deceitful actions to the company's refusal to provide adequate customer service, I strongly advise against entrusting your belongings to this unscrupulous organization. Avoid Storagetreasures.com and Storage King USA at all costs, lest you fall victim to their deception and incompetence.

I'm so disappointed in Zephyrhills Storage King! No one ever answers the phone or calls you back or even comes into the office at this location.
I moved out and made sure I gave the 10 day notice and then I was charged for another month. I was told by someone at the Lakeland office that a refund needed to be discussed with the DM.
Rented on Jan 15 moved in and vacated the unit on Feb 1. I was charged for Feb through March. Then billed for March through April. I got ahold of someone by using the chat return call on the website. Finally issued my refund, and the unit was actually closed in late March.

I have been renting from them for about 2 years now. I lost my job back in October of 2023 and the site manager and the worker are pretty nice people, but they can never work with me when it comes to my bill being due. However, always make a way to pay even if I'm a little late. This time I was 32 days past due and normally my bill is like $56 which it has gone up, but when I am late it goes up to $73. They actually tagged on $200 more because I'm 32 days late and told me that I even have to call in but now it is locked and so I have to wait for them to auction it off and send me an email or something like that. I asked to speak to headquarters and the reception is basically told me to reach out to the district manager and he or she will get back with me but this is ridiculous! I'm going through hardship and no one can help me! Then when I look at the new prices for the same size storage unit it's like $21! I am paying almost $60! I would not rent a storage with them.

Now, according to the receptionist I have to wait for them to reach out to me about my property been auctioned off! I am in disbelief! I just think that they should be able to assist those who are having hardship! It will not hurt their pockets because they're filthy rich!

Worst place to store anything.
My unit and others on my block were broken into and no cameras got anyone breaking into units and it was so much of a hastle trying to get the insurance to pay.
As a matter of fact they did not pay me my $3,000 worth of items that were stolen even I submitted receipts for majority of all items stolen.
Worst storage place ever.

Outside unit rains inside from the outside top back area and lizards also comes inside. I informed them about this 1-2 years ago. It should be discounted until it is fixed.

Horrible!!! Had my Food Truck Towed because they claimed they didn't know who was the owner. Never mind the fact that I had to provide all of my information showing ownership, insurance, and contact information. It was accidently parked in the wrong space. But rather than do diligence to locate the correct space and owner, they chose the more costly option for me the customer. Cost me $1000 to get my vehicle. Not to mention possible damages to the vehicle. I would say more but just more of the same. They are the worst....don't store your shoe box with them!

Terrible facility, very little help, and just now paid, only to be told my next payment date would be less than twenty days later, with no explanation. I also could not make an online account to pay, even with the correct access gate code.

No invoices, no help, no replies to emails. A godawful location, and I will be looking to get my money back.

641 NW 12 Avenue, Miami, FL, 33136

Moved in last month at an agreed rent price of $87 a month. Went to pay today, 4 weeks later and they want $134. When asked why, they said “ oh, our rental contracts are all month to month, and this month the rent increased by $47. Apparently, this is legal for them to do in Ohio. It essentially allows them to steal your property at any time, as they could just say, “oh your rent next month has increased by $5,000 or whatever, then if you dont have the 5 grand to pay you would just lose all your stuff. Stay away from this scandalous company. I paid the extra money this month and am moving out. Also, the state does require a 30 day nitice of an increase in rent but i dnt know if that applies to storage rentals. If so, what they are doing is illegal. Either way, Storage King is a fraud and a scam I would stay away. (I also love the walls made of plywood and the fact there are at least 20 bums living in there that come and go all day long without a car or any items to unload.) What a joke of a company

**Beware**
I do not recommend renting with this company. I was charged $82 ($41x2) while trying to rent a unit from them. They do not have record of either charge and it didn't apply towards my account. The managers do not have the ability to do anything other than take your money and they refuse to give you the contact info of someone who does. Storage King does not have any type of corporate contact info listed anywhere. If you call their call center they just route you back to the location manager who doesn't have the ability to do anything. Its extremely frustrating and absolutely ridiculous. They're basically thieves Who just take your money and tell you there is nothing they can do about it. Who knows what other payments this place loses on the reg. I'd definitely stay away.

Mike is what made my experience great! I have been a customer there since 2016 when Seacoast storage owned the property.

Mike is always happy and has a smile for you when you come in the door. He’s not afraid to say to a customer, “what if you try this and you might save a few dollars.” Customers love to hear that they are saving a few dollars.

Mike points out the improvements that Storage King has made to the former Seacoast property and it sounds like a brand new facility when he gets done explaining how much Storage King put into the property.

Keep Mike as the face of Storage King there at Fort Pierce and you will keep your customers.

I can’t say that I give Storage King the five stars due to rent increases that have been as high as 17%. As far as I am concerned, Mike deserves all the credit for the success of this Fort Pierce property.

My storage unit was broken into while facility security system was compromised. Even tho previous thefts had occurred to outside units, the indoor facility was left exposed and open to public. My boat electronics and tools were stolen. Storage King will not rectify this situation even tho their incompetence has caused it. I highly recommend one choosing a better facility. We are stranded without tools, parts, or the funds to finish repair of our home/sailboat

Nothing seems to ever go right. I'm being billed for a storage that is not mine taking it off my bank card with out permission. Meanwhile my real account is not paid and I can't seem to get anywhere on the app hopefully tomorrow when his business day I haven't lost my stuff yet while paying for who knows what storage. You're seeing if you garbage and an empty storage that's not true I was told by the owner of the storage the individual storage unit to put their stuff there I don't overs garbage or what it was I don't really care. They never seem to know which a rainy storage and which is not

They increase the rentals every 8 months; for 2024 the rate increase is over 9%. They keep expanding/building and it appears they pass on the cost to their customers. Filed a complaint and basically it falls on deaf-ears; nothing ever gets done. This is a Florida Location, I'm referring to.

I fell for the oldest trick in the book…. the classic bait-and-switch. After shopping for the best rates in my area, I chose these guys because they were the most competitive. And then the other shoe drops…a few months after moving all my stuff in, I get a notice of a rate increase. Not a small increase but a substantial one. I did some homework and this evidently is common with storage companies. Do your homework, folks. I didn’t and got played.

Update 10/20/23: They’ve just raised my rate again. In January, I signed up for a unit for $49 per month. In March, they raised my rate to $51 per month. In April, they raised my rate to $64 per month. And on October 19, 2023, these dishonest sleazebags raised my monthly rate yet again to $84 per month. They’ve almost doubled my monthly rate in about nine months.

This is what a bait-and-switch by a sleazy, dishonest business looks like, folks. Don’t be fooled.

StorageKing USA, 2689 Old Highway 31 North, Columbia, TN 38401.

This is my second time writing a review about the trailer that was stolen from me while being stored at the Storage King facility in Manor Tx. Storage King replied to my review and gave me a number to call, but when I called the number, it sent me back to the same person who I had been dealing with. Finally she told me that she would have someone call me from the regional office, but I never received a call. Now when I call I can’t even get anyone on line. Tires of getting the run around. About to see if any legal action can be taken against Storage King USA. I would advise people to do likewise.

Was a Saturday got locked out of my storage..key no longer worked..went storage office and Jeremy SAVED THE DAY for a small fee the lock was cut and I was able to continue with my projects...back to business.. recommend this company for their service!

Storage King bought out a privately owned self storage in my town. About a month later I was charged over $200 for a storage unit and RV storage site for the next month and but had vacated the property. After contacting local management they told us that the previous business had deducted the amount and it was not their responsibility to refund. HUH? But you owned the business. They said they had no contact information for the previous owner and that we would have to contact an attorney. Why? You owned the business now. Well, I finally located the owner of the business after doing my own research and he said his portion had been dissolved as of October 1, including all the banking, and turned over to Storage King. I am trying to contact headquarters now but haven't had a return call from local management in months so don't expect it now.

Storage King U.S.A (Western Branch location) needs a lot of improvement. Here's what I experienced:

1. I was sent to the wrong building, to get to my storage unit.

2. The elevator was inoperative, I couldn’t get to my things and no one was in the office.

3. I was given the option to insure my storage unit, but I declined. A few days after I completed my transaction, I was told that insurance was mandatory.

4. I was told that removing the things from my storage unit before the end of the month didn't matter, as they did NOT give a partial refund for unused time.

5. I was told I’d receive an email to confirm I’d vacated my storage unit, by the next day, but it took 2 days for me to receive the email. The correct date is important, especially if the new month starts on the day before they closed your account.

WORST PLACE EVER. AWFUL CUSTOMER SERVICE. Do not waste your time or money. These people are scammers and liars. They do not operate on basic business principles. Rotten to the core. Find another place that treats and values their tenants and customers and operates their business professionally.

I would refer Storage King USA to all my family and friends they are the best great personality, beautiful inside out warm and friendly would go the extra mile for you I love them they treat you like family 👪 much love ❤️