Storage King USA Reviews 

I would refer Storage King USA to all my family and friends they are the best great personality, beautiful inside out warm and friendly would go the extra mile for you I love them they treat you like family 👪 much love ❤️

Find another place with upfront policies.
During move in manager assured me that I could move out at any time without being penalized. I moved in, when it was time to move could not get in touch with property manager due to vacation/holidays for over a week. After calling numerous times I was billed $60 late fee and paid $310 for 9 days of storage. Also fellow customers complained of being robbed. Storage unit was infested with ants and also storage door falling apart.

After my first review of my horrible experience with this company, I received two emails saying some one will call.
Of course, no one ever does.
The day in question, 6/28/23, I left several frantic messages. No one ever called, and it’s four days later. I did call the afternoon of the 29th, and was told there were no messages, and I had called the corporate office as well as the one where my possessions may be, but I don’t know and am afraid to ask. They were so nice when I rented the space but weren’t so nice after.
And my situation is such that all my personal possessions are there, but I am afraid to go. I am physically challenged and can’t do it alone. I will have to pay mover another unplanned amount to help me.
I am definitely getting an attorney tomorrow.

We recently rented a couple of storage units from this facility. Our experience is very positive. The facility is is very clean and well managed by the property manager Venetia. She is very attentive, personable, and helpful to accommodate our needs. We highly recommend this place.

We have a unit at Storage King USA 551 Fairfield Pensacola for almost a year. We went to get household items our of unit and was the old the gate was hit by lightning and unoperable. The Mgr Kelly didn't know when it was going to be fixed but we could take 2 hall's 2 doors gravel outside to get our stuff. Now I understand lightening problems but I don't understand the Mgr or someone not being able to open gate manually. Obviously I was upset since we had rented trailer, had taken off work unpaid for 2 days. Worse customer service ever. Had asked for credit on days we were unable to get out stuff and still don't have. She was horrible 😢. I would never ever recommend this facility to anyone and Kelly is a real poor excuse for a manager and definitely not a plus to represent Storage King USA. Actually a 1 is too high of a score

Storage king USA very good they are the unit clean store manager very nice great Ms Jennifer top 20

I rented a unit from the spring hill location during my move to the area. Website claims instant access and that is not true. I received an email AFTER paying and signing the lease online that if I did this outside normal business hours I would have to visit the office to gain initial access. I tried anyways because I had to return my rented moving trailer that day and needed to unload my things. No luck, as the code was not active yet. I tried calling thr number on the office building and the number in my email, got answering machine saying i can leave s message and the call will be returned during normal business hours. I purchased my unit on a Saturday and the office didn't open until Tuesday. I was forced to buy a unit from a different storage facility that did give me instant access( glad their website didn't lie like storage kings does). I call the office when they open and try to explain the situation, the lady tells me that the code should work (it didnt), that I should have called the customer support number that's in my email to get a temporary code (she couldnt give me any number to actually call and told me I needed to look on the website or in my email, i did call the number in my email, it was the same number as was on the door of the spring hill office building and I got the same voice recording). I explain there was no separate number and that I tried my gate code multiple times, she then starts raising her voice demanding that I tell her what order I pushed the buttons that I must have done it wrong because they've never had a problem before and it just works. I proceed to tell her she's being very unprofessional and rude and ask for the employees name, she refuses to tell me her name or give me an way to reach someone else and is just yelling at me over the phone now so I hung up. This was honestly the worst customer service experience I've ever had in my entire life

Recién ayer alquile una segunda unidad en el storage de Miami y cuando llegue estaba cerrada con candado llame en varias ocasiones a costumer service y me dijeron que en dos días podían venir para abrir la unidad, un servicio pésimo, pregunto: Quien me devuelve el tiempo y las pérdidas que esta falta de atención me han causado

Spoke with Jackie at the Pontiac, Mi location about outside storage for our camper and she was so polite, professional and sure informative. Jackie showed us the property and security, we were impressed!

Very insecure place to storage very bad managment of the property alots of customers complaint about it np security thieves brake into units and havent done anything now i feel afraid that next morning my stuff can be gone!!

Nothing but great service thus far. No issues or complaints. Easy access and great location with space. Referring to the location on Industrial Blvd in Euless. Special shoutout to Lindsey Gonzalez!

This is for the facility in Santa Rosa California on Dutton Meadow. The gate has been open for days. I've talked to several people today while I was at my unit that had their stuff stolen. Units are ransacked and left open. Management is not answering the phone. This is ridiculous. The gate code doesn't work.

Well there’s no zero but before when I was unable pay online because system said didn’t recognize me I called local and corporate offices and manager never call me as corporate said would. They don’t work with customer just want fees added.

My daughter just had baby week old today that I’ve been trying get help with and thought was on auto pay but finding out today they have to do it. So here I am getting help to get in storage which haven’t been able to and left message couple months ago on voicemail no return call.
The agents, they just work here so they have no control of the inconsideration.
It appears if attending was touching lock ahead of me so is it a way they can lock your lock. I was told I turned wrong way and I had a couple and an additional guy try help me when last came and no one was able to open. SMH; but oops after assistant it magically opens 😯🙃🫢🤔

This place was great and has a good location near me and the person in the office was very helpful !! 😊

I paid my payment on time every month then this month they changed the payment amount. I went to pay on the same day every month and they said I was 20 days late and charged me $20 late fee! When I called no one answered so I emailed them about this. They emailed me back with no response to my email that I wasn’t late. I got a letter that terms have changed and that $150 will be charged after late 30 days! This place is crooked! Don’t go there! I wasn’t late !

Just paid my storage and it was a 30-40% increase from $160 to $185 but I paid $197 today I expected a price increase but not at this rate and so fast, I tried calling but didn't get a reply I'll try again to see why so high so fast, I don't think this is good for business but I rented elsewhere today six of us are already gone after 5 plus years half a decade I'll be moving out soon.

Messy inside and out driveway needs cleaned up lot needs cleaned up needs more lights in the back need to learn their job better

I can't recall the last time (If Ever) that a company such as this told me to my face that, " We don't care about long term customers. Everyone gets a rent increase every six months. Long term or not!"
I found that statement to be OUTRAGEOUS! Especially after they just bought out the original owner and told everyone, " We have no plans on raising rents". What a lie this was. We've had two price Increases in the last two months.
We researched "Storage King" and discovered that thier from the East coast and one of the largest companies of thier kind with Storage facilities all over the world.
They are so large that they care nothing for individual customers and think they can treat people any way they choose. Thier arrogant thieves and will lie straight to your face. DO NOT GO THERE! YOU'VE BEEN WARNED.

The unit in Garland TX off I-30 is unsecure and ran by incompetent individuals. In speaking with Tressa and Danny Stewart, although they promise video security, they are not allowed to access it due to the previous on-site manager leaving with the "black binder" that has the passwords. Unfortunately we discovered this when our unit was broken into. Upon speaking with the Garland police department, they advised us that we were the 7th unit that had been broken into in the last two months. All appear to be inside jobs in the climate controlled area with no camers.