Bang & Olufsen Reviews 

Indleverede et sæt Beolab 3 højttalere til reparation i butikken i Rødovre. Ekspedienten oplyste at det ville koste 500 kr hvis der viste sig ikke at være noget galt med dem. Det var jeg ok med, da jeg ikke var helt sikker på om der var noget galt med dem. Da de var kommet tilbage fra rep blev det oplyst at der ikke var noget galt med dem, og at det kostede 1.350 - kr. 500 kr for hver af dem plus noget andet. Det rimede ikke med det jeg havde fået oplyst da jeg indleverede dem, og i mine øjne er det en brudt aftale. Prisdifferencen på 850 kr er selvfølgelig blot en afrundingsfejl i forhold til B&Os øvrige prisniveau, men dårligt af dem at løbe fra en aftale på den måde.

Plus jamais cette marque .
Un réseau déficient pas de SAV
C'est du matériel avec un beau look mais au niveau du son vu le prix c'est pas terrible.

I expected a smooth and premium experience from Bang & Olufsen — but it was anything but. I tried multiple times to order a speaker through their official website using both my Windows PC and Android phone, but the site either froze or failed at checkout. In the end, I gave up and bought the speaker from a different retailer.

After that, I tried to register the product but couldn’t find the serial number anywhere — not on the speaker, the packaging, or the manual. I contacted support, but received vague and unhelpful responses. To make matters worse, even the feedback system was poorly implemented — I submitted a detailed response and nearly missed the confirmation because the “update” button and success banner were so small and unclear.

The speaker itself is decent, but the overall customer experience — from purchase to registration to support — was clunky and frustrating. I expected much better from a brand that claims to be high-end.

Vil ikke anbefale B&O

Har haft deres in ear Beoplay E8

Lyden er fin nok, men der har altid været problemer med Bluetooth.

Nu efter 2-3 år er garantien udløbet og som altid er det bluetoothen der er problemer med, de kan ikke connecte og i deres fysiske butik kunne de ikke hjælpe.

Så de skal smides ud.

Gå med et andet produkt

I have just had a fabulous experience at B&O Harrogate; David was my host ; A lovely cup of Coffee to start ! We had a long chat Re; Beolab 8's & beosound Theatre sound bar ! The listening experience was how should I put it "Epic" amazing, mind blown, the detail, was truly breathtaking, customer service, attention to detail was outstanding from David.
All in all a thoroughly wonderful few hours spent.

I went to bang and Olufsen
In march of this year
To purchase some h95 headphones
For my birthday I went to the harrogate
Shop extremely helpful staff
I will not hesitate to return agen
Thay went the extra mile to help buy I whos looking for

TV BO en panne depuis Novembre (la télécommande BeoRemote est appairée mais n'a aucune action sur la TV). En Novembre, le magasin de Rennes annonce : "pas de dépannage possible avant Janvier" et quand on essaye par mail et par téléphone de les joindre pour qu'ils se déplacent en Janvier, personne ne répond. De plus, la télévision achetée chez eux est une LG (???), nous avons réussi à la faire fonctionner en échangeant la télécommande Beoremote One par une télécommande LG (sur les conseils du siège de Paris). Vu le prix de l'ensemble, on s'interroge, surtout que l'on peut avoir 3 TV d'autres marques de très grande qualité pour le prix de cette TV BO avec des services après vente performants et réactifs. Le magasin de Nantes étant fermé, nous n'avions aucune possibilité autre que de nous adresser à Rennes.
En conclusion : service après vente 0, magasin Rennes 0, grosse déception concernant la TV, rapport qualité/prix mauvais.

Please be aware that Bang & Olufsen (B&O) is scamming UK shoppers by selling defective US spec devices which do not work in the UK.
Avoid buying B&O products in the UK.
I bought a Beosound speaker serial number 32426808 from a B&O store in the UK in May 2022. However, the speaker would not sync with my home WiFi and has not been usable since the date of purchase.

After close to 15 months of stressful interaction with B&O folks, including:
 
(i)                having sent the speaker to their German service centre for repairs,
(ii)              having taken it in to their Manchester city centre store for remedial action,
(iii)             spending time on countless phone calls with their customer service team, and
(iv)             sending e-mails that I would be compelled to take action,
 
I finally heard back from their Regional Service Manager, Mr. Simon Bastholm.
 
As is the wont of many large global businesses, Mr. Simon Bastholm pretty much brushed aside my claims.  He ignored the fact that B&O was misleading customers in the UK by selling US spec products which may or may not work in the UK.
 
He failed to acknowledge the immense stress caused to me and the value of my time (I am a senior anaesthetist with the NHS) lost in the hours of phone calls, e-mails, sending the piece to the service centre, and visiting the local B&O store in Manchester.
 
In fact, to make things worse, Mr Simon Bastholm continues to justify it was okay to sell US spec product in the UK.  He has ignored the local B&O Manchester store manager’s e-mail actually recording that the device is defective, and that a US spec product is not fit for purpose to be sold in the UK market.
 
My request for a refund and reasonable damages for lost time and inability to use the speaker has been negated.  Needless to say, I am going to take action against B&O.
 
However, please steer clear of B&O products in the UK and save yourself from unnecessary stress and waste of time dealing with a company like Bang and Olufsen, which clearly does not value your business.

Jeg er så vred over den service jeg har fået hos B&O. Jeg investerede i maj 2022 i en Beosound Level højtaler, i håbet om at få en god lyd. Men det eneste jeg har fået er bekymringer og dårlig kundeservice. Jeg købte højtaleren hos B&O på Strandvejen i Hellerup. De satte den op for mig. Men efter 14 dage gik højtaleren ud, den tænder, men virker ikke og appen kan ikke bruges. Jeg fik hjælp i butikken, men efter kort tid virkede den igen ikke. Og sådan er det blevet ved. Jeg har fået et nyt batteri til den. Den har været frem og tilbage til reparation i Tyskland to gange, hvor jeg har måttet undvære den i længere tid, men de kan stadig ikke få den til at virke. Og igen og igen må jeg erkende, at B&O ikke kan lave et produkt, der virker. Jeg har forgæves forsøgt at få hjælp fra B&O, men på fabrikken mener de ikke at det er deres ansvar, og i butikken i Hellerup mener de ikke at købeloven gælder for dem. Jeg er så vred og skuffet over at have brugt så mange penge på et produkt, der er så dårligt.

They use UPS to deliver products in the UK that are ordered online!
So rather than the 2 to 3 days delivery stated on their website it can take several weeks!
Really poor from B&O who claim to have high standards yet they employ the worst rated carrier in the UK to deliver their products....or not as the case may be!

Achat tv juin 2022 ! Probleme d attache du cache barre de son lors de son installation ! Apres 2 essais de remplacement et 9 mois plus tard toujours en attente d une reparation digne de ce nom ! Sav lamentable

Companies should respect and value their customers and stand behind their products. Ever heard of a company that charges hundreds of pounds to repair one of their faulty products under warranty?!? Me neither, but let me introduce you to Bang and Olufsen. Not only do they expect you pay a premium for their products (perhaps justified) but to pay them when the go wrong. I’ll let you judge whether you think that is justified?

It is sad to see a company in decline that seems to have cut back on customer service and support and resorted to deflecting/monetizing legitimate warranty claims in the interest of short term gains. They are trashing their brand and I fear their days are numbered. Just having good looking and sounding products is no longer enough. Bang and Olufsen need to start valuing their customers and treating them fairly and respectfully before it’s too late.

B&O bietet veröffentlich in seiner App eine Service Telefonnummer.
ACHTUNG: Diese Hotline kostet Geld.
Einen Hinweis erhält man in der Warteschleife leider nicht. Ich ärgere mich ziemlich über einen derartigen Umgang mit Kunden!
Ramona

Don't buy B&O
Hello,
I would advise you against choosing Bang Olufsen equipment!
Why not?
I purchased multiple pieces of B&O equipment in 2016 (total cost 35000€! Yes, I enjoyed myself): Beovision TV with motorised stand, Beosound Moment, Beolab speakers etc.
For two years now, I've been having image problems with my TV: vertical bars appear all over the screen (for a top of the range TV at 18000€!). I also have problems with my Beosound Moment crashing, so it's hard to listen to music!
They recognised that there was a problem with the TV's screen (Samsung origin, I looked on the internet, I'm not the only one) and as the warranty period is over, they offered me to either replace my TV with a new one for 12000€, or exchange it for the same one for 6500€. Not cool at all for a 5 year old TV and a brand like B&O! And for the Beosound Moment, they acknowledged that there was a problem (apparently I'm not the only one either) and that they would replace it if I replace my TV.
Anyway, obviously I didn't spend several thousand euros again to get what I should have had. So today.
I've made several attempts at amicable conciliation (I've called in a mediator) and they don't even reply to me anymore!

En Bosound købt for 8000 kr. med indbyggede problemer smides nu på genbrug. I alle 4 år kontakt med B&O om tekniske problemer, men ingen erstatning.
22.12.2018 indkøbte jeg en Beosound 1 SN 303399686 til 8.000 kr. hos Bang & Olufsen, Næstved.
En aldeles perfekt og skøn lyd, når den virkede, men Beosounden mistede ofte forbindelsen. Jeg henvendte mig til B&O butikken. En gang kom B&O sælgeren ud og genoprettede forbindelsen, men det varede kun kort. Hele tre gange var jeg i butikken uden varigt resultat.
11.11.21. skrev jeg til B&O - fik et svar om, hvad jeg kunne gøre, men det hjalp ikke.
Den 25.10.2022 havde vi i anledning af installation af et TV besøg af en B&O tekniker. Vi beklagede os over Beosounden og fortalte at vi aldrig længere forsøgte at bruge Beosounden.
Han kiggede på den og fandt ud af at der var noget grundlæggende forkert og at den skulle til reparation. indtil dette tidspunkt har vi troet at det var os, der ikke var dygtige nok til at kunne finde ud af det,
hvilket vi også fik indtryk af de gange vi har beklaget os til B&O sælgeren i B&O forretningen.
I dag har vi nu af forretningsejeren fået at vide at Beosounden skal repareres for 3.500 kr, som vi selv skal betale, da garantien er udløbet.
Vi vil ikke kaste flere penge og mere tid på Beosounden. Oplevelsen kunne vi både økonomisk og tidsmæssigt godt have undværet.
Beosounden står nu i butikken og vi vil ikke have den inden for vores døre mere som urepareret. Butikken kan smide den på genbrug.

Winchester Store.

There was only one guy in store but this product is a different level to that you find in your standard John Lewis. His product knowledge and pride in their product was made me ignore the price, the product quality is second to none. Best start saving for a TV

Complete TV unit Failure
I have owned B&O televisions and accompanying accessories for around 35 years; therefore, you can imagine my immense disappointment that my most recent smart television has developed a fault and has since rendered it useless. I shall go on to describe the issues shortly, however, firstly I wish to make a couple of very topical and relevant points:
I am not in the least surprised that this company was known to be ‘struggling’ given the apparent quality of product we are faced with in very recent times. Complete failure of a unit, which supposedly is the essence of sophistication and quality is NOT ACCEPTABLE – particularly at the average B&O price point;

The fact that items are designed so badly they can no longer have a successful repair following failure, absolutely highlights their lack of vision with regards to sustainability and environmental issues. A topic which needs to be highlighted to the wider public if this is the case. In the best interests of sustainability and environment parts should be built to last, and if this is not possible, should be repairable. We should not have to dispose of the TV unit (and all accessories which are now useless) due to one bad part. I would be most interested to hear the company policy on this. It would appear they are not stepping up to the standards of some of the other companies, which before today and what I’ve experienced, would have come as a surprise to me.

My unit in question that now has a complete failure is a BV11 52inch Mk 4, and was purchased just over 5 years ago. Initially the picture started to flicker on and off intermittently and gradually got worse to the point of not useable. The engineer I spoke to confirmed to me that the LCD panel had malfunctioned and unfortunately cannot be replaced or repaired. This renders the TV unit completely useless.
Do this company accept goods should be completely disposable after a relatively short time? (I do not welcome the sheer inconvenience of upgrading a system every 3-5 years, nor do I have the time or welcome the disruption). Given the facts I have outlined to you – this company have absolutely no unique selling point whatsoever – they certainly cannot ‘sell’ themselves to me as having quality or robustness of product as key deliverables, and without those two essential elements, the goods are not fit for purpose in my opinion.
I am extremely disappointed and shall not be looking to consider B&O products again after such a failure that is barely believable. I (wrongly) thought these products were superior and as previously said, given the average price point, I would expect this to be the case. It seems I am wrong. Please also note this TV has relatively low screen hours – it is not in constant use.
over £7000 for a TV (not including all the extra items and accessories that go with it) that on the face of it didn’t last nearly as long as any of the others I’ve had over the years. This is a definite show of degrading of standards, quality and sure enough, credentials for B&O. This is an example of completely inferior product that has far from met my expectations. I didn’t go out with the intent of purchasing the inferior – I went to the B&O brand! So far the company has not responded to my complaint or helped in anyway at all. Despite trying to contact the CEO they are not interested. Be warned!

I own a system which was damaged by a removal company. It has taken weeks for B& O to provide an estimate for a replacement . I wanted it repaired B& O stated that it cannot repair the system which I understand was one of the most popular ones it ever made. The customer service was non existent. If I could award no stars I would .B& O even requested a fee to look at the system.I would not buy a B& O ever

I bought two balance speakers during the annual sale. Cost close to £3600. When I received them both boxes had previously been opened. One security sticker had been removed and stuck inside the box by the previous owner. The other had so much dust on the security seals they were no longer sticky. One speaker came without a power cable, I guess the previous owner left it plugged into their socket. These were sold as new. Having looked forward to owning B&O for many years I was left feeling I had been taken fore a fool. Returned and refunded.

Excellent quality and perfectly functioning, with great customer service in my experience. I have many B&O products all of which have always worked fine. I did have an issue where I wanted to change one of my Beosound 8's which didn't have Airplay, to use Bluetooth, and called and spoke to Customer Services and they explained everything I needed, and then sent me the links to the cables on Amazon and the I called them back the next day and they talked me through it to ensure it was set up correctly. Very impressive customer service.