Bang & Olufsen Reviews 

UPDATE: Following threats to throw the set off a 30-foot high seawall, I got action: A £150 call out to tell me the remote was at fault. I now use a new one. Problem seems to have ended. But I coulkd have been instructed to check the remote by nphone without the £150.

EARLIER: After previous disappointing use from one of their £15,000 televisions, I reviewed some ago about the problems, which still exist.
And now for an update: It can take up to THREE minutes to obtain the selected station, each time reverting to Planning/record.
It does not browse from one channel to another, but goes again to planner, but not always; sometimes it just shows the ID for the new station and then reverts to the one being used, but unwanted.
And now it starts up all by itself, anytime, during the middle of the night, for instance.
Checking with my Bristol supplier I was advised to re-set the SKY box which I did according to instructions; it seemed to resolve some of the problems, but was likely coincidental because ot the random erratic behaviour.
With more antics, I was told I needed a new SKY box, that it was not the television. This may be so, but I don't know. I checked with SKY and they indicated it was not the box. In any case, I have no idea how to install a new box. And what if it isn't?
Reasonably, I asked Bristol some time ago to have their technical side resolve the problem with a service call, bringing with them a new box.
Still waiting for an answer.
This is a real shame and not the way to give backup for the amount we spent. In my previous TP review, I said I would not buy another B&O, and that still stands.
Meanwhile, a set bought at Curries for a fraction of the price works well.

I had multiple messages with customer care, where one is simply fed polite messages, all the while they completely ignore the issues that you have. It is company policy to not repair any speaker less than £500 in value and instead offer a replacement of an inferior product. The 'contact the CEO' link on their website is a sham, as it is simply picked up by the same customer service team. When I asked whether my message would actually be read by anyone in higher management, the reply ignored the question.

I’m not surprised to see that I’m not the only one complaining about their post sale service.
I had a speaker that was not working. When I realized it, the guarantee was expired by a month, what they offered was a 20% discount on my next purchase. ridiculous!

I purchased E8 earphones from the Bicester Village outlet. Staff were friendly which now makes sense as they were selling me a product. I was purchasing the E8 for my son as I Christmas present but he has issues with earphones staying in. I was told by the member of staff any issues I could bring them back. They did not fit regardless of what foam my son used. I took them back today and was dealt with by the manger who was extremely rude and patronising, when tried to explain that I was told I could bring them back she implied I was lying as her team would not have said that. She kept telling me she had a pair and she found them fine but would not accept that anyone else may have an issue with them.The customer service was shocking. Not a shop I would use again or buy their products again. To reinforce the appalling Customer service, as we left one of the members of staff who had heard the exchange and knew we were upset gleefully told us “to have a great day”. Not appropriate when a customer was leaving the extremely unhappy.

Er den uheldige ejer af et BeoVision Eclipse 65” fra sep 2017.

Der er fra den ene dag til den anden kommet synlige burn-in, en vertikal linje der deler tv’et i 2 lige store halvdele, hvor den ene side er lysere end den anden og 25% window.

Navnet Bang & Olufsen er ikke forbundet med kvalitet mere.

Kvantitet frem for kvalitet, burde være B&O slogan.

Det var et fjernsyn til 100.000kr, det afspejler på ingen måder den ringe kvalitet som man får, men hey, det skal jo også kun holde i 3 år. Så er problemet ikke B&O

De meget kendte problemer med OLED har B&O aldrig nævnt og man nærmest benægter de findes.

Det vil koste 30.000kr at få repareret LG’s C7 skærm fra 2017. For de penge kan man købe LG sprit nye G1 65”

Så hold jer laaaaangt vær fra deres OLED fjernsyn, det er ikke pengene værd at have et tv der ikke må bruges.

Vær sød ikke at kom med jeres standart svar som i skriver til alle. Har været i kontakt med alle, der har noget at sige i B&O.

Yderst utilfredsstillende og ikke kønt at lave et fjernsyn til 100.000 kr og 3år efter er det outdated pga gen 2 og man kan ikke få ny skærm til det.

En anden sjov ting er, da Eclipse gen 1 udkom i 2017 var LG’s C7 skærm prissat til 45.000kr

I Eclipse gen 2 er LG’s GX skærm idag prissat til 12.000kr, men det er samme pris du betaler for et Eclipse som i 2017 selv om skærmen er mere end 30.000kr billigere.

Ved godt Bang&Olufsen sikkert er ligeglad med at miste en kunde, men det er lige præcis jeres problem.

Trofast kunde i mere end 15 år og har brugt +400.000.

Men I vil hellere satser på at sælge jeres Beoplay produkter.

Summa summarum, Bang&Olufsen er en skygge af sig selv når det kommer til kvalitet. Så hold jer lang væk fra deres OLED ved mindre du vil have katten i sækken.

A £5000 TV that requires two remote controls if you want to use Sky. If you want to use one control, you can use an LG remote but not the Bang & Olufsen one. When I pointed this out I was told I should have asked before I bought the TV. Silly me. Thought it was my fault. That must have been when I was having a conversation with a trainee from whom his manager snatched the phone away because he was unable to answer any questions. TV looks nice.

Readers of my reviews of Bang & Olufsen, please do not be persuaded by their "answer" to my review. They will do nothing...

Jeg vil gøre hvad jeg kan for at folk ikke handler med B&O mere.

B&O har været meget presset på det internationale market længe. De genvandt lidt succes med beoplay linjen. Den droppes nu efter enormt underskud. B&O er ikke længere det firma vi har kendt i så magne år. Det er ikke pris=kvalitet, det er et firma der desperat prøver at overleve.

E8 v1 og 2 er beviset.

Hvordan kunne B&O lave noget ingen andre kunne? Det kunne de heller ikke.

I kan læse de uendelige mange reviews af dette produkt. B&O ved godt de har lavet et produkt der ikke var færdig udviklet og fyldt med fejl. De prøver så desperat at lave en v2. Heller ikke dette produkt er lavet færdig. HiFi klubben griner af deres elendige forsøg på at presse et "HI-END" product på salgshylderne.

B&O ved de har et produkt fyldt med fejl. Men har på ingen måde økonomiske ressourcer til at trække det tilbage, derfor kommer de med lappe løsning efter lappe løsning.

B&O som vi kender det er væk og eftersom de har taget vores TOP KVALITET produkter fra os, er det på tide vi tager deres TOP renomme fra dem.

Tak for nogle gode produkter gennem årene. Men den her overlever i sgu ikke.

Forty years’ ago Bang & Olufsen was the brand to beat. Not only that, its second-to-none customer service was also very difficult to surpass.

So, in these past four decades, based upon my recent sore experience with the brand, just what’s gone wrong?

Bang & Olufsen is expensive (VERY expensive if one looks at their current range of TVs & WISA speakers) which is one reason why ApprovedusedBang-Olufsen.com exists. A broad range of products is offered for purchase with most being of a good quality second-life standard and with an included warranty.

With this in mind, I chose and paid for on 12 July 2018 a BeoPlay A9 MkI “5-star” model priced at £750. While this was not the later second-generation version, it gave me, I believed, what I needed in an up-to-date, ‘streaming’ modern active speaker.

After courier problems (according to the vendor: Bang & Olufsen of Brighton & Hove, UK) the speaker was eventually delivered to me on 22 July. However, it was immediately apparent that this was not the BeoPlay A9 as originally described: “5 Star ***** - this product is “as new”, with no cosmetic damage, no missing parts/accessories” as I saw that the rear cover was missing, there was a scratch on the rim and scratches and usage marks within the connections’ compartment. The black elasticated front ‘Lycra’ cover had also seen better days.

I immediately reported all of this to Bang & Olufsen, Brighton & Hove. I also found out that AirPlay was horribly affected by drop-outs. It was in fact unusable as I only managed to play but a handful of streaming tunes.

I’d really lost interest and given up getting the technology to work by the time I received a reply from AE at Brighton & Hove on 26 July after I had asked them to collect the item from my home address and to immediately refund me. However, not before Mr AE at Brighton & Hove saw at chance at selling me an additional £595 BeoSound Core (graciously discounted by him to £500) in an attempt to ‘put right’ the affected BeoPlay A9.

With not wanting to spend a further £500 on the failed speaker - after Mr AE at Brighton & Hove had apparently ’absolved’ himself by stating that he had “… offered a solution at a very reasonable price” the speaker was collected by courier on 6 August.

However, more than two weeks’ later I am STILL awaiting a refund of my £750. I was told by Mr JW at ApprovedBang-Olufsen.com that a cheque had been sent to my home address in Plymouth on 15 August. I followed up this information by contacting Brighton & Hove who seemingly now do not wish to speak with me. The last contact I had with them was on 4 August concerning the 6 August courier collection - despite me sending several emails to their store since. Their telephone apparently is engaged at the times that I telephone them.

It’s so very easy to buy something over the Internet. But it’s not so easy to get the item delivered or to return it. Certainly not with Bang & Olufsen, based upon this sad experience.

However, Mr JW at ApprovedBang-Olufsen.com has been generally very good: courteous in replying to my many messages promptly and with valid information. The bug-bear in this very trying and frustrating saga seems to be Bang & Olufsen of Brighton & Hove. I can only speak about my own personal experience of them, but their attitude and customer support is a world away from what I found the brand to stand for way back in 1978 - and what it still should be in 2018. Of course my own £750 is a pittance as compared to even one half of a new TV or WISA speaker; products of which I would be now very cautious of purchasing from them. Once bitten, twice shy, as they knowingly say.

BeoPlay.com has also been very poor with their customer service. Contacting them through their site contact form on 17 August asking for a name/address/telephone number of someone with whom I could express my dissatisfaction, again I am still awaiting a full response - a full five days’ later.

I have to say that with this unfortunate saga (not even yet being closed, as with the non-receipt of my £750 the case is still very much an open affair) - I am very, very disappointed with Bang & Olufsen overall.

I am not one for ‘hanging out dirty washing’ in public, but TrustPilot is precisely set up to do just this: to advise, inform and generally educate potential purchasers away from unscrupulous and unethical vendors, especially those who trade on the Internet, where almost any ploy and unethical tactic is possible and seemingly got away with. This is why I have had to express myself on TrustPilot today: in the hope that my own bad experience will help others who may find themselves in a similar future situation.

Det der øjeblik hvor man igen igen føler sig bollet i enden af Bang & Olufsen.. Ringede til butikken på strøget slut oktober for at høre om et batteri til min BeoPlay A2, da denne opførte sig underligt, så tænkte det var batteriet - ekspedienten hos butikken sagde, det var det nok og de havde et batteri liggende i butikken, så jeg kunne komme ned med min højttaler så ville han smide batteriet i så vi kunne se om det var der problemet var.
Gik til butikken i november med min A2, men der ville de på ingen måde kendes ved at ovenstående kunne finde sted, og det var der aldrig nogen som havde sagt i telefonen.. ok, så skidt pyt.. Kan jeg så købe et batteri? - ja det kan du...
Godt så.. vi skal bare lige ha et serienummer på din A2. Hev siden af og oplyste nummeret.. "Den er stadig under garanti" var svaret.. nej hvor dejligt.. 2 minutter senere var den så pludselig ik under garanti.. nuvel.. med møge og besvær, og virkelig dårlig service, lykkedes det at få bestilt og betalt et nyt batteri, som så skulle komme med posten en lille uges tid senere.. så langt så godt..
En lille uges tid senere var batteriet ik kommet, så jeg ringede til butikken som aftalt, og de kunne så ik finde min ordre i systemet - til trods for jeg kunne oplyse dem ordrenummer og fakturanummer, for den var jo betalt.
"må vi lige ringe tilbage lidt senere i dag?" - ja selvfølgelig... Der gik så 14 dage, så ringede jeg igen og spurgte om det sådan var normalt at de ydede så dårlig service som jeg nu 2 gange havde oplevet.. nej slet ikke var svaret, men de kunne stadigvæk ik finde min ordre i systemet, så de ville igen ringe tilbage senere på dagen.. skete det? - NEJ!
Efter ydereligere 3 dage ringede jeg til dem IGEN.. var lidt knotten, så herren i butikken lovede mig at han ville bestille et batteri hjem til butikken som jeg kunne afhente der. Han ville ha batteriet hjemme 4. december, så ville han ringe.
Det blev 4. december.. 5., 6., 7., 8. og 9 december - stadig ikke en lyd fra dem.. så jeg ringede igen.. "ja det er bestilt og ankommet til butikken, kan bare ikke lige lokalisere det, jeg ringer tilbage...." - heller ik denne gang blev der ringet tilbage, så der gik ca et par uger hvorefter jeg ringer til dem igen.. "ja vi har sådan et batteri liggende" - aha.. jamen hvorfor har i så ik ringet? - "ja det kan jeg ik lige svare på" godt så.. han ligger batteriet til side med mit navn på så kan jeg komme og hente det.. Så blev det jul og jeg havde andre ting at tage mit til, så i dag lykkedes det mig at komme forbi Bang & Olufsen Store, går til skranken og siger jeg skal afhente et batteri til min A2. Ekspedienten går ud bagved og henter batteriet, kommer tilbage igen, scanner det og siger "ja det bliver så 250 kr" - øhhh hvad!! - jeg har købt og betalt det og endda betalt 399 kr for det, og nu koster det 250 kr.. hvad sker der lige for det?.. Ekspedienten ser min kvittering og bliver lidt lang i ansigtet hvorefter han febrilsk roder i nogle papirer et par sekunder uden egentlig at ville kunne læse noget.. "jo det er rigtigt nok - det koster 399" - jamen du har lige scannet det ind til 250? "ja det øhhh jo ser du, det er en fejl i systemet, så 399 er korrekt"
Ja, man er nok lidt glad for man kun ejer en højttaler, så ALDRIG mere om jeg skal ha "dansk design" fra B&O igen.. never ever.. det er da den værste service jeg nogensinde har oplevet fra et så velrenommeret firma.. det er jo direkte pinligt. Håber ikke det er sådan i andre butikker, men kan da kun advare mod at handle i butikken på strøget, magen til talentløshed skal man lede længe efter.
Godt nytår B&O - i er pinlige!