I stopped in at the greenwood edgefield location and Joyce was exceptional!!! Her customer service was out this world. She took time and gave me all the information I needed. Felt very comfortable wit... Toon meer
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Lees wat reviewers zeggen
They allowed standing water to sit unmentioned or repaired until priceless items, including those belonging to my late item, of mine became too damaged to save. They now refuse to give me or my in... Toon meer
Sanford-Lake Mary Fl. rent INCREASE without warning, issues with security gates all the time all hours of the night and day remaining broken for months. difficulties with customer service regarding... Toon meer
Once Store Space took over for Cube Smart, the place really went downhill.It is dirty, unkempt, trash everywhere. The worst thing, however, is that whenever I visit(VERY infrequently anymore), I am ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Magazijn
- ook in
- Meubelwinkel
Geschreven door het bedrijf
Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible. We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford. We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.
Contactgegevens
9480 S Eastern Avenue, Suite 251, 89123, Las Vegas, Verenigde Staten
- 18337867366
- CustomerSupport@storespace.com
- storespace.com
2,1
Slecht
204 reviews
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Only continue to use this unit because…
Only continue to use this unit because My items have been there for years, nothing special.
13 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Audrey,
Thank you for your business - we appreciate all of our clients, both temporary and long term. We have worked hard to bring competitive rates, diverse unit sizes and excellent customer service to all our locations. The safety and security of our clients and their personal belongings has been at the forefront of all our remodeling efforts. We would love to hear more from you and learn what we can do to make your experience with Store Space a truly exception one - please reach out to our call center at 1.833.STORE.NOW
We do hope to hear from you soon and are anxious to help improve your experience with Store Space Self Storage.
Warehouse area is always clean
Warehouse area is always clean. I am retired from Sears and have hired thousands of people. If I was still hiring, I would hire Savoy in a heartbeat. She is smart, very good with people, and always has a smile on her face when she greets you. She is definitely material for a higher position. District Mgr. Alan has always responded to any questions I may have, almost immediately. This company hires great folks. Just needs to work on customer retention instead of continual raising of rents and running off customers that have been there for years. Maybe raise base prices for new customers, but need to show some loyalty to existing customers that have paid their rents on time.
12 oktober 2018
Review zonder uitnodiging
I have lost 5 pair of Air Jordan…
I have lost 5 pair of Air Jordan because they dry rioted and some pairs were irreplaceable.
12 oktober 2018
Review zonder uitnodiging
I been with this place for years and…
I been with this place for years and not happy with all the price increases this year..
12 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Mark,
Thank you - we always appreciate feedback from our customers.
Looking through your records, there was a nominal fee increase for your unit for +/-$10, associated with new ownership. We do hope the increased security measures and trained storage professionals recently hired demonstrate this increase was put to good use. Also added to your contract was a fee (roughly the same amount,) applied to a tenant protection policy, something we do insist upon to protect you and your property.
Lastly, our billing cycles run the 1st on every month. We have found this is most convenient to the majority of our clients as it helps with planning and budgeting. If you would like help in setting up automatic payments that coincide, so late fees are never an issue, our call center will be more than happy to assist. You can reach them at 1.833.STORE.NOW
We do hope to hear from you soon and are anxious to help improve your experience with Store Space Self Storage.
Wonderful place to get ur storage at
Wonderful place to get ur storage at. Great great customer services very affordable storage the staff is awesome will come again...
12 oktober 2018
Review zonder uitnodiging
Experience was good from office
Experience was good from office, rates are ridiculous with a 2nd increase in less than four months. From $159.71 to $181 and now to $201.97. If they wanted us to vacate they should have simply said so. McKee Foods has held warehouses in those units since the 60's but it would appear they want us to find storage elsewhere and that can be done.
12 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Lamar,
Please forgive our delayed response. We have reviewed your account and see there were 2 rate increases this year totaling a +/- $50 increase. Your account also notes that the additional unit you requested in early October was at a higher price point than you anticipated.
We value all our customers, and appreciate the longevity of your relationship. A customer service representative has been assigned to your complaint and will be contacting you right away.
Again, thank you for your business and we look forward to working with you to address any concerns.
1.833.STORE.NOW
It’s Great that you have access 24…
It’s Great that you have access 24 hours a Day
12 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hi Virginia,
Thank you for the great review of our staff. We really appreciate the positive feedback.
Since you bought out the old storage…
Since you bought out the old storage business, my price has been raised 3 times and have been there over 6 years.
9 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hello Don,
First off, thank you for being a loyal customer. We appreciate the feedback we are always looking to improve our storage facilities. Our pricing is meant to be competitive, but still give amazing customer service and outstanding value to our tenants.
The prices are too high!
9 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hey Anna,
We're very sorry you feel this way about our pricing. We want to give our tenants the best value, while keeping competitive pricing and providing excellent service and amenities at our facility.
Overall Satisfied
So far i've had a great experience. not too thrilled about the prices going up. The staff is very pleasant and helpful with my needs.
9 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hey Shenita,
We really appreciate your feedback. We will take this feedback and work with our operations team to continue to improve our facility. Thank you for being a customer of ours!
The door is rusted and extremely hard…
The door is rusted and extremely hard to open and close. It's too expensive for what you get. We will be moving out our stuff as soon as possible
9 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hey David,
Thank you for letting us know. We will look into this issue and we welcome you to contact management at customersupport@storespace.com so that we can find a solution. You'll be glad to know we are in the middle of renovating our facilities top to bottom.
Review
1 - very rude office people
2- never know how much I need to pay each month since the amount has not been the same each month since Store Space took over.
3- can not contact an actual person, only emails. Some times email are not good enough, when you really need to speak to some on in charge.
4 Continue to allow homeless people to live in the unit. I don't feel safe going to my unit.
I have has a unit there since around 2004 and I am so unhappy with the way I have been treated that as soon as I can find a new place I plan on leaving Storage Space and not recommending you to any one that I know.
thanks
8 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hello Janet,
This is so unfortunate to hear because that is not Store Space policy and we would like to get to the bottom of this. We pride ourselves in customer service and would like to make this right. Please call us at 352-377-7600 or email us at customersupport@storespace.com and we will make sure that someone gives you a call back to assist you better. Thanks.
There is no lights in the back storages…
There is no lights in the back storages on the outside like the front storages is and the person who had the unit before me broke the light in the inside of the storage, gate was broken. I feel like it is unsafe where my storage is with the lights not own in the back.
8 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hey Latesha,
We appreciate your feedback. Our goal is to make storage as simple as possible and make our tenants feel safe. Please contact us at customersupport@storespace.com so we can look into this. Thank You.
Very helpful
8 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hello Paul,
We really appreciate your kind comments about our facilities. Our managers try to be as helpful as possible. Thank You
Facility improvements are appreciated
The recent facility improvements are appreciated. Moving in right direction
8 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hello Jerry,
We appreciate the great review. Thank you for the praise of our recent improvements, and you'll also be pleased to know that we are fully renovating the current Beaumont facility. Hope to see you around.
I would not recommend the facillity or…
I would not recommend the facillity or any other store space facility. They raised my rental fee a little over 30% at one time. I will be canceling this rental very soon
7 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hey Carlus,
We appreciate your feedback. Please contact us customersupport@storespace.com. We value you as customer and I'm sure we can come to a solution for this issue. Thank you.
The best service in town
6 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hello Juan,
Thanks for the feedback, we are thrilled you were provided great customer service at our facility. Store Space really appreciates your business.
Rent is to high
Rent is to high, in the past could never reach anyone, no one in office, insurance coverage not needed and should be our choice and not have to pay the office for it.
6 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hey Janice,
Thank you for your feedback. Please contact customersupport@storespace.com and we can help you sort this issue out. Our policies are in places to protect the tenant and their belongings.
Low boy trailer was stolen at Store…
Low boy trailer was stolen at Store Sace. Store Space claims no responsibility. I had paid for Octobers storage fees and they hadn't deposited the check, I asked that they not deposit the check since trailer was missing. They cashed it two days later. Shame!
6 oktober 2018
Review zonder uitnodiging
Antwoord van Store Space Self Storage
Hello David,
Please contact us at customersupport@storespace.com our management team would like to look into this and try to help as much as possible. Thank You.
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