Stromma Reviews 

Today my mom and I decided to be tourists in our own city and wanted to go for a canal boat ride.
For all Copenhagen people, we know that there are two vendors, one used to be dfds (now stromma) and the other is right next to it; known as Netto boats.
They are next to each other in nyhavn.
Netto boats have always been cheaper, the tour is almost the same but stromma does have a slightly different route.
Today, we discovered that the price for a stromma ride without pre booked ticket, was 199 kr per person.
First of all, the sales cashier didn’t speak Danish and her English was literally horrible, so it was impossible to understand what she was saying, she said the price (that we couldn’t understand) and once we saw the amount on the credit card machine, we kindly said no thank you.
At the exact same time, we saw and heard two other Danish families leaving after they heard the price. We all went over to the Netto boats and had a lovely boat ride.

As a Dane, I’m deeply disappointed in stromma. Copenhagen is already expensive enough, I should know as I live here. There is absolutely no need to try to rip off tourists.
It’s not okay to charge 199 per person if they don’t have a pre booked ticket for a one hour boat ride in Copenhagen canals.

To all tourists: don’t use this vendor.
Go over to the Netto boats (90 kr for one hour guided boat ride)

Vi købte hop on hop off billetter i Stockholm. Vi brugte rigtig meget tid på at vente. Så kører der to busser lige i hælene på hinanden. Så stopper bussen ikke ved stoppestedet. Så skal de have frokostpause, så kører der ingen busser eller sejler ingen både. Hop on hop off systemet burde være at der ofte var en bus eller båd man kunne komme med, men vi måtte vente en time på båden og vi har nu ventet en halv time på bussen der ikke er kommet endnu.
Bestil jeres billetter ved redsightseeing . Det virker som om at de har noget mere styr på det eller lad være med at bestille hop on hop off. I længden bliver det nok billigere at køre i bybus. Øv at spilde så meget tid på at vente i stedet for at opleve byen.
Mvh. Jannie

One star is overrating it!!
It’s bad
I spent the entire hour trying to get the audio to work and when I got off and complained the sales guy who had sold us the tickets said “what do you expect .. it’s a 60 year old bus and pastor it’s best!!”

Dårlig ledelse. Dårligt firma. For magtliderlige så anmelder små firmaer for alt muligt mærkeligt som ikke passer

Excellent Customer Service – Thank You Stromma
I would like to update my previous experience with Stromma and thank them for the way my situation was ultimately resolved.
I had accidentally booked the Shrimp Cruise in the Stockholm Archipelago for three people on May 28 instead of July 10, which was the date we actually needed. The mistake was entirely mine. Since we live in the south of France and were only travelling to Stockholm in July, it was impossible for us to use the original tickets.
After several email exchanges, I was initially informed that no changes or compensation could be offered. Naturally, I was disappointed and concerned about losing €144.44 for three unused tickets.
However, I was recently contacted by Sarah from Stromma's customer service team. She took the time to review my case personally and called me directly. After discussing the situation, she kindly agreed to transfer our booking for the Shrimp Cruise in the Stockholm Archipelago to the correct date, July 10.
I have now received the new tickets and everything has been successfully updated.
I would like to sincerely thank Sarah and Stromma for their understanding and their willingness to find a solution, even though the original mistake was entirely my responsibility.
This gesture has completely changed my impression of the company and demonstrates that customer satisfaction is important to them. While my initial experience was frustrating, I greatly appreciate the fact that Stromma ultimately chose to show flexibility and goodwill.
Thank you again, and I am now looking forward to enjoying the Shrimp Cruise in the Stockholm Archipelago with my family in July.
Kind regards,

Very disappointing bus hop-on hop-off city tour!
Uncomftable seats, audio guide not working proberly, at least half of the time the bus were parked several times for 5 up to 10 minutes to unload and load a few passengers. Informations on interesting sites were very sparse. 35 Euro each - Dont ever join this company's arrangements it just a money maker!

Artikel fra TV" Kosmopol 230326/15:41:

"Nu reagerer busselskab på Marmorkirkens opråb
Sværme af store turistbusser flokkes om Marmorkirken til stor gene for de kirkelige handlinger, som begravelser, sorgsamtaler og gudstjenester.

- Det var dybt ubehageligt for de pårørende at blive fotograferet, mens de stod der og var kede af det ved en bisættelse. Det var tydeligt at se på dem, siger Marmorkirkens sognepræst, Mikkel Wold, til TV 2 Kosmopol.

Turistbusserne har i længere tid haft et tildelt, midlertidigt stioppested ved Marmorkirken, men nu peger et nyt notat på, at kommunen trods store protester vil anbefale at lade turistbusserne fortsætte med at bruge Marmorkirkens asfalt i fremtiden.

I en mail til TV 2 Kosmopol svarer den administrerende direktør, Mads Vestergaard Olesen, nu på kirkens kritik:

- Anvendelsen af stoppesteder sker på baggrund af kommunens anvisning. Netop denne ændring til vores tidligere ruteføring, kom med baggrund i kommunens ønsker. Vi valgte at imødekomme kommunens ønsker og tage de omkostninger der følger af en sådan ændring.

- For vores del har vi yderligere rakt hånden frem, for at bidrage til gode løsninger og at tage de rette hensyn til kirken. Hvis Marmorkirken har interesse i det, så taler vi meget gerne med dem om løsninger. Indtil videre er det også min opfattelse, at kommunen mener vi skal anvende stoppestedet. Det kan derfor være et skridt frem, at vi alle accepterer at vi hver især skal bidrage til at få tingene til at fungere. Det vil være en positiv måde at samarbejde på.

Af Christina Gerion , Camilla Bresemann"

I took a canal cruise in Amsterdam I guess all companies are the same I'm leaving a 5 star because our Captain Andre was awesome! He didn't just let the pre recorded audio provide information but he also added his own commentary which was awesome! Andre was welcoming and friendly which made this cruise much better!

Vi sejlede med kanalrundfarten den 4. januar med afgang kl 10. Selve sejladsen fungerede godt nok. Der var varme i salongen og sejladsen blev udført uden anmærkninger.

Guiden speakede på engelsk, da der var engelsktalende gæster ombord. og det var okså OK for mit eget vedkommende.

MEN det der blev sagt var generelt i en nedgørende og til dels latterliggørelse af vores by og den historie der ligger bag.

At kalde Tordenskjold "Thunder Shield" osv. synes jeg ikke er det rette indtryk at videregive til de udenlandske personer der besøger vores hovedstad.

I bought tickets at Stromma’s stand in Nyhavn, and immediately realised it was a mistake. I told the staff right away and asked repeatedly if a refund was possible. The employee kept assuring me that I would get my money back if I emailed customer service.

I followed their instructions within minutes, yet Stromma refused to refund the payment, even though we never used the tickets or received any service.

This experience was incredibly frustrating. A company that prides itself on customer service should never mislead a customer and then refuse to make it right. Enforcing a “non-refundable” policy in a situation like this is unfair and unacceptable.

I hope Stromma improves staff training and communication, because this was confusing, stressful, and completely avoidable. No customer should have to pay for a service they didn’t use, based on false information from staff.

Stockholm.

Alt for lang ventetid og for mange med båden!

For dyrt.

The buses don't run often enough, didn't stick to any sort of timeliness, the boat was supposed to be 10am didn't come until 11am, no WiFi available so entire tour experience was looking out the window with no audio - I was told to try and use my own WiFi

Spild af tid og penge. Umuligt at se gennem taget, der er matteret. Kun for personer med vinduespladser

Vi havde købt 2 billetter, for at opleve lysfestivalen fra vandet. Og vi glædede os til en hyggelig kærestetur, i en opvarmet båd.
Vi blev dog ikke oplyst om at varmen pt. er ude af drift.
Det var ikke nyt for personalet, så I havde haft mulighed for at fortælle os dette…
Når varmen ikke duer, dugger ruderne, så det endte med at vi sejlede med åbne vinduer for at kunne se lysfestivalen.
Derfor blev det en usædvanlig kold oplevelse, og ikke den hyggelige kærestetur, som det skulle have været ☹️

This company is a complete scam please beware. They are bookable via a reputable platform like booking.com which we booked our so called canal tour from, trusting because we booked via a reputable platform. But we were scammed out of 40 euros by this company. There was nothing and no-one at the designated tour start point at the booked time for the canal sightseeing tour Copenhagen. Only a rude woman who said the place was closed and tried to chase us away to a supposed place 10 minutes away which was suspicious at best, a further scam attempt at worst. Stay away from this company, it is a scam. They don’t even answer the phones.

Vi kunne 3 personer ikke sidde sammen og kunne ikke få refunderet pengene. Kunne ombooke til ny tid. Vælger næste gang Nettobådene som også er meget billigere. Stromma pr person kr 169,00. Netto kun 60,00.

City tour was by bus. The bus itself was OK, but the guidning (in English) was very bad since very little guidning was given and a majority of important information about the city and museums was not presented. In addition, the bus stopped for ages waiting for cruise passengers. Took almost half of the estimated time for the guiding.

Vedr. bådene med tag på i KBH: Hvis ikke du kommer først ombord og sikrer dig en plads i en af siderne af båden, sidder du og kigger op i taget der ikke er gennemsigtigt (rengjort). Dermed mistes en del af oplevelsen. Guiderne er oftest dygtige og vidende som vi derfor havde glædet os til, dog oplevede vi igår (25/7/24) en guide der ikke var til at holde ud at høre på, dårlige jokes der oftes gjorde grin med Danmark, danskerne og vores bygninger og historie. En pinlig omgang at være vidne til, især når turister sad med et udtryk i ansigterne der sagde: "det sagde han bare ikke". Mon ikke jeg lejer en Friendship eller GoBoat næste gang.

Disclaimer: We did not actually book our hop on/off with Stromma, however, we got lost looking for our sightseeing bus in Kopenhagen and they were super nice, offering us a short ride and instructions to find our bus.
I will say, this company seems to have more hop on/off busses or at least they're easier to find as they seemed to be at every major sightseeing station instead of somewhere around like the others. Routes also directly include the port in case you're there by cruise.

Was surprised at how BAD this experience was. We're in a sophisticated, technologically advanced city of Stockholm. Took three of these buses, due to hop on/ hop off. Two of them, the commentary didn't work, throughout the entire upper floor. All three, there was no wifi (although they advertise "free wi-fi.") None of the drivers gave a flip. No refunds, so you're screwed. I will never take one of these again! Why not just spend a few euros to take me to old town instead?

Excruciating 20 minute wait to take off from near old Town. They might make a few less euros if the busses actually had any legroom, but no, you're crammed in like sardines, with none of the actual "services" they advertise! Why pay €35 + for this kind of bullcrap?