Student Room Flat Reviews 62

I just had a conversation with Nicolas, the Booking Team Manager at Student Room Flat, and it was a wonderful experience. As a returning customer planning a longer stay this time, I was concerned about the high booking fee, which was a bit difficult for me to manage.

Nicolas not only addressed all my concerns regarding the contract, declaration, and notarization by their property manager, but also kindly offered me a discount on the booking fee. It was truly a delightful and positive experience, and I really appreciate his support and professionalism.

I have been living in Barros Lima (Porto) for a couple weeks now and I´m so glad I chose to live here! The check-in went super smoothly and the people here are very helpful. I also got very lucky with such amazing flatmates as well and I can´t wait for the rest of semester here <3 Totally recommend!

Great apartments and great service

I've been knowing this platform for some years now and I can totally highlight their payment reliability and responsiveness. I love their apartments!

Very nice and efficient staff, ready to solve immediately any problem. Thanks to them I have allways a positive experience with tenants, they are always helpful and trusworthy.
Really best service ever!

I've been working with Student Room Flat for 3 years now, and I’m consistently impressed with the quality of service. They regularly find me serious, respectful tenants, and the whole process is incredibly smooth from start to finish.

The team is professional, responsive, and always goes the extra mile – especially when it comes to handling unexpected issues with tenants. I really appreciate their attention to detail and how they take care of everything with minimal hassle on my end.

If you're a property owner looking for peace of mind and trustworthy support, I highly recommend Student Room Flat.

Best management company. I have worked with the team for 8 years. The accommodations and service they provide is great - from managing payments, to responsiveness. I am very satisfied with all they have provided and highly recommend!!

Such great service, always easy to reach them and get all the details clearly.
The apartments are fresh and spacious modern, beautifully decorated, with comfortable beds and located in a great area. Super central and close to everything. Just a 5-minute walk to Lidl couldn’t be better

I used Student Room Flat to find an accommodation in Porto - Portugal, and overall, the experience was smooth and efficient. The platform is easy to navigate, with a wide variety of housing options across different cities. Each listing provided detailed information, including rent, amenities, and photos, which helped me make an informed decision.
Communication with the support team was fast and helpful — they responded to my questions quickly and assisted with the booking process. I appreciated the fact that the apartments are verified, which made me feel more secure booking from abroad.
The booking process was simple and transparent, and I received all the necessary information before my arrival. My accommodation matched the description online, and there were no unpleasant surprises.
Overall, I would recommend Student Room Flat to students os digital nomads looking for reliable housing.

Usually I do not write reviews, but in this case, I see it as my duty to inform everyone about the terrible conditions in the “brand-new” Heroismo Co-Living in Porto. After this experience I would not rent a room with them again!

I started my Erasmus in February, when it was raining a lot. During that time there was a lot of molds in the house. In the common area and in several private rooms, which resulted in us having a constant cold for the first months of our Erasmus – great! Of course, we communicated this issue with Student-room-flat – team, but this was ignored.

For a brand-new house, as they advertise on Google, there were way too many issues. Spoiler-Altert: it’s not brand new… Just to name a few of the issues: No hot water in the shower, Leaking windows & roof, water coming out of the floor, many electricity outages, problems with the lock of the front door, …

My highlight so far: getting an electric shock from an uninsulated cable hanging in my cupboard and later being told from SRF that “a low-voltage electrical shock is unlikely to cause hospitalization”. Well thank you, now I feel better!

Please don’t be as naïve as me and think that bc you’re paying a booking fee, you are actually getting any service. The owner of the house is also the CEO of student-room-flat, so they have no interest in really supporting you and try to spend as little money as possible for repairs or just ignore your requests completely.

To find a good accommodation try to enter the WhatsApp groups of ESN and Erasmus Life and ask people there.
Also Erasmus Life lists some other Housing options, but I don't have any knowledge about the conditions there.
Just don't book with student room flat ;)

TLDR; beautiful apartments in Porto, Portugal (but not maintained well), terrible service, rude and arrogant landlord and reluctant management.

The booking process is nice and easy, they help you with your questions. Only they don't send the check-in info until the day of.

The house I stayed in (Heroismo co-living) is a gorgeous old house, but the renovation was not finished well. The garden was meant to be finished during the spring, but nothing happened during 4 months. What they don't mention, is that there is an office in the first floor next to kitchen, where there are multiple people working (for the company), coming and going with their keys every day. The views are beautiful and the furnishing is mostly nice, but worn out for the amount of use with more than ten tenants.

If you have any feedback during your stay, you are first getting some "we will look into this", and then nothing happens. What you get for fees (higher than other booking platforms) you pay for booking, the SRF support, is rewording your emails to the landlord (CEO of the company), and no real answers or support. All the beautiful words and no action.

The management team is separate, and reluctant, sometimes doing things (toilet was fixed), sometimes not (visibly moldy, fuzzy wall for 2 months). You will rarely see them in the house, they will not bring the keys to you. They forget to fix things, and when you ask again, they will respond in rude manner or pretend they already fixed it. The service is just not great.

The landlords (leaders of SRF as well) are the worst. If you have to communicate with them about for example compensation for issues like leaking roofs (lasted 4 months, still unfixed), liters and liters of sewage water leaking on living room floors, or being locked out of your apartment/the whole building overnight because of a faulty lock system, they will just deny everything, blame the tenants, threaten that the tenants will have to pay for repairs and threaten with lawyers. If you want to have a direct conversation with the landlords instead of the "support" rewriting both parts emails, they will be hostile, hint at you being poor/your parents paying for your life, shout at you and communicate in belittling manner in general. ("Did you study the law? I studied the law!")

In addition to the service being worst I have encountered in my life, the whole arrangement is unclear to say the least. The company claims to be a platform for landlords and tenants to connect, but at least in Porto many of the apartments are owned by the owners of the company. So if you think you are getting some additional support, when coming from abroad, you are mistaken. It's the same people, the landlord is not the support's client, but their boss. I still don't know if the management team is a part of the same company as well, at least they try to make it seem as if they are completely separate. I will just put here what they themselves claim:

"We’d like to clarify that Student Room Flat is a booking platform and acts as an intermediary between tenants and landlords when needed. While we carefully select our housing partners and do our best to ensure quality standards are met, the day-to-day management of the apartment, such as maintenance, repairs, and communication, is handled directly by the landlords and/or their local property managers.

That said, if there are any issues during a stay that can't be resolved with the property manager and/or landlord, we always encourage tenants to reach out to our support team during the rental period, so we can step in and assist wherever possible."

It just doesn't make sense.

They will take months to process your deposit (way more than the 2 months that is promised), and take money from it for things that don't apply to you, even though they claim to handle every one separately.

This might sound terrible, but the experience is shared among my flatmates (12 of us), and the way of communicating has been similar for tenants in other properties that I have talked to. We obviously have tried to handle this privately with the company, and spent hours and hours writing emails and trying to have an open discussion, but without a result. It is possible they have served some customers well, I just haven't heard about it.

Absolute incompetence, badly run apartments, general rudeness, late to respond to inquiries by the inhabitants and threats to them as well. DO NOT GO TO ANY OF THEIR APARTMENTS IF YOU DO NOT HAVE SOMEONE THERE TO HELP YOU. Broken things, houses which were supposed to be brand new are decrepit, moldy and broken. They take forever to fix anything and complain about every thing you ask of them, like you're not paying for their services or financing their lives. Ridiculously taking advantage of Erasmus students, foreign workers and anyone gullible enough to rent with them.

The process of booking was super fast and easy and the team was really helpful trying to find the best room and answering to all my doubts.

J'ai loué un logement à Prague de Mai à Juillet 2024. Le logement n'était pas en très bon état pour un prix élevé. Mais surtout, ils ajoutent des frais pour chaque transaction qu'ils ne précisent pas avant le booking. Pour finir, je n'ai même pas reçu l'entièreté de ma caution en retour. Ils veulent juste ponctionner le maximum de frais et d'argent possible. A fuir

I had a great experience renting an apartment through Student Room Flat. The process was seamless from start to finish, and their platform made everything incredibly easy. The people there were helpful and responsive, ensuring a smooth booking experience. Highly recommend their service for anyone looking for hassle-free accommodation!

après avoir loué via la plate-forme SRF un logement sur prague, je vous déconseille fortement de le faire. Cela fait 3 mois que j’attends qu’on me rembourse l’acompte que j’ai versé et malgré des dizaines de mails je n’ai toujours rien. À fuir

The place is very good located. It’s so easy to get to the Main Street. The room is cozy and clean. The apartment itself is beautiful

I like how easy it is to book a room. On the website it's also explained about the tips to have fun while staying there which that actually helped me a lot to at least know or be aware of what kind of activity/environment that i will go to!

Easy to use, a large choice of places. Anything to say about the service, they answered quickly to my questions and helped me to finalise my booking.