Stylevana Reviews 

I absolutely love Stylevana UK, have some really amazing skincare offers and find it to be the cheapest. It may not be the quickest delivery ( we've been very spoilt with instant one day delivery with a certain company ) but considering where stylevana is sent from ,( the other side of the world)I personally think its brilliant. Parcels are always wrapped securely, never anything missing, so I would pick you anytime. Just love Love love you .Thankyou ❤️

Just wanted to leave feedback as while waiting for my order seen they had some bad reviews and thought "uh oh" but I received my order yesterday and all items exactly as ordered, yes did take a couple of weeks for delivery because shipping is from China I think but received full tracking updates and everything ordered was received 😊

I placed an order in April and, despite waiting for months, I have neither received the products nor been refunded. I have sent several emails to customer service, but all Stylevana continues to tell me is that they are "following up with Royal Mail."As the retailer, it is Stylevana's responsibility to resolve this issue and provide either the goods I paid for or a full refund. It should not be left to the customer to keep chasing for answers.This has been one of the worst online shopping experiences I have had in a long time. The customer service has been extremely disappointing, with poor communication and no satisfactory resolution after months of waiting.I would not recommend Stylevana based on my experience.

Absolutely the best prices for Asian beauty anywhere, I have ordered from them many times with no issue. They ship from Korea so yes shipping takes longer but when you’re paying less than half of what you’d pay in western retailers I think that’s worth it. When you add an item to your basket it shows ‘usually shipped within 24 hours’ if it’s in stock now or ‘shipped within 7-14 days’ etc. if it’s not currently in stock. If any of the items in your order show the extended shipping times, then your whole order will be delayed until all items are available- so if you need your order quickly, just make sure they’re all in stock!! Not only are they already cheaper than western retailers (and other Korean stockists like YesStyle and olive young) but they also have even better discount codes on their instagram story that usually include free gifts too. The only place I order kbeauty from- I just have to remember to stock up in time to account for the extended shipping (and even still, it usually only takes ~a week to reach me in England, which I don’t mind since it’s literally coming from halfway across the globe!)

Ordered a number of products from them, however after several weeks no shipment took place.

As I was relocating shortly, I inquired when about the timeline of the shipment and asked them to amend the delivery address.

Despite acknowledging my email, after a week the shipment was sent to the old address I no longer had access to (but still not delivered 2 weeks later).

Stylevana refused to give a refund or reship and proceeded to lie that the order has in fact been already processed by the time I made the inquiry.

Avoid at all cost!

Parcels aren't arriving. The company supposedly sends parcels via Yun-UK, but there's no contact with them, if they even exist. The tracking shows a failed delivery attempt, which never happened. Think twice before ordering anything from them. It's been a month since I placed my order.

Stylvena. No recomiendo comprar en esa web. Es mentira. No envian nada de productos. Inventan k envian por transporte CTT.
Tu le escribes e indicas k el paquete esta extraviado.
No responden.
Escriben en las publicaciones para desmentir. La realidad no se hacen responsable.

I am still waiting after a month. Its frustrating when you running out of stuff and its taking forever to have them delivered. Their customer team for one is responsive for which they get a star, and their items are affordable which again they get another star but they really are unreliable and take long times that you would feel very frustrated. Maybe they should just add that to their website so we can all finally accept it

When I ordered the products, all of them are ‘shipped within 24 hours’. But I only received them after 3.5 weeks and I am travelling. Their delivery partner left the parcel in the communal area and did not deliver to my door. After 1.5 days it was stolen.

No compensation. Nothing.

I won’t order again because the timeline is too long and the delivery is bad.

This company’s warehouse is based in HongKong. Be realistic about delivery times. Allow 4-5 weeks. Their prices are great . I live in NZ and have placed 4 orders in the last 2 years. I have always received my parcels as expected.

I cannot believe all the negative reviews regarding delivery time. The website is for the UK market, though goods are shipped from Hong Kong. It is worth waiting approx 3 weeks as the products are fantastic and a fraction of the cost you would pay in the UK (if you can get them here) I have used them a few times now, and never had any problems

Just want to share my experience.I was not getting any shipping updates after it was dispatched but I have received my parcel in just 10 days to UK which is amazing as it’s less than 2 weeks.Please trust their process and I feel so guilty that I doubted them.I hope it help others.

I don’t understand the negative reviews on this store. Yes shipping takes a while. Mine took 7working days to arrive . All products intact . And their prices are really cheap
Unlike when you buy from the UK which is more expensive. Ya’ll should stop downgrading this store. After purchasing , I sent them an email 3days later regarding my order and I was replied to within 24hrs and assured about my package. Most of ya’ll posting negative reviews are the ones that probably didn’t even pay for shipping and choose free delivery then complain that your order took long. If u want a cheap price deal with it but stop trying to ruin a company. I’ll definitely be ordering more products from them tho.

I placed my order (#BWSVUKB1000260100) on 31/12/25 for £148.34. I was forced to wait weeks for stock, only to be told later they weren’t even stocking the item anymore. Despite this, they eventually sent a parcel which was stolen on 13/02/26 because it was left in an insecure location.
​I have signed every 'Letter of Authorization' form they requested to help their investigation, but now Stylevana has completely stopped responding to my emails. Under the UK Consumer Rights Act 2015 (Section 29), the retailer is responsible for the goods until they are in the customer's physical possession. Stylevana is in breach of contract.
​It has been nearly 70 days since I paid. I have no products and no refund. I am now escalating this to a 'Letter Before Action' and a formal report to Trading Standards. Refund me immediately.

UPDATE: Stylevana is now providing false information. They claimed the courier delivered to a 'back door,' but the proof of delivery photo clearly shows the £148.34 parcel left on a public-facing front doorstep. I have signed their legal forms, yet they continue to stall with '4-6 week investigation' excuses. I have issued a Letter Before Action with a deadline of 16/03. I will be taking this to the Small Claims Court (MCOL) if not resolved.

Item never arrived and no refund!!! Avoid!!!

I am a long time customer of stylevanna and order alot however am writing this review in hopes of finally getting a resolution for a replacement order. My original package was lost, and despite providing formal evidence of this loss to the support team under Ticket #502260 , I am still being told to wait for a courier investigation.

I have already submitted all requested proof, yet I am only receiving automated or 'holding' responses. This situation has become very stressful and has dragged on for far too long and already waited many weeks for the order.

I would like Stylevana to please stop the delay and either ship my replacement items immediately or issue a full refund. I have been a patient customer, but I need this sorted now. 

Order Number: BWSVUKB1000285969
Ticket Number: 502260

I ordered a Japanese product on their website by making full payment via Paypal on 18 February 2026. I have a payment receipt but haven't received any order confirmation or delivery information to date on 22 February. Normally suppliers email you order confirmations almost immediately. But not this company. They take your money and simply disappear. I should have read negative reviews here before placing any order. I don't understand how this kind of scum company is legally operating in UK.
I am asking for a full refund including the shipment fee. Please don't purchase anything from them.

I finally received the products after more than a month and after contacting the company numerous times. They claim to deliver quickly and promptly but that is a lie. I had ordered from them twice before and the orders always took ages to arrive. I like Korean products but will get them from a different company.

So yes it takes time for items to arrive (no big deal) when you get items perfect... Amazing!!!!

I use stylevana all the time for my skincare and makeup, and I’m not sure why there are so many bad reviews as I have been using them for 3+ years now and not really had any issues apart from long shipping times.