Stylevana Reviews 

Ok so I ordered some products from here after seeing they were cheaper than in tk maxx ( by half) I didn’t read the reviews first but did get concerned when I didn’t receive my parcel after 10 days. I emailed them and had a response pretty quickly to say that it had a shipping number and they sent the number to me so I could track. I’m in the U.K. and the products are shipped from Hong Kong which explains the longer shipping time. Having said that it has taken 10 days to arrive which isn’t as bad as some of the shipping times I’ve seen on here.
The products I ordered were worth the wait though ! They are fantastic so if your happy to wait then it’s totally worth it

Delivered to wrong address in London whilst it was to be delivered in Peterhead in Scotland? Normally have no issues but they sent me tracking and says it was delivered today by Royal Mail and have had no help. Will never order from here again.

I placed an order on 29 November. One full month later, my parcel had still not arrived, so I contacted customer service to ask what was happening.
From that moment on, the experience was appalling. I only received automated replies stating that my parcel had been “sent”, repeatedly attaching the same tracking link. No one actually read my messages or addressed the problem.
The tracking information clearly showed that there was never a delivery attempt. The parcel was returned by the local courier, Evri, for reasons that were never explained by Stylevana. I had to discover this myself by contacting Evri directly.
I informed Stylevana of this several times. Despite explaining the situation in detail, I received the same automated response eight or nine times, which I found completely unprofessional and frankly insulting.
Eventually, after insisting again, I was asked to confirm my details so the order could be resent. I explained that I am currently in the process of moving house and therefore requested the contact details of a supervisor to formally raise a complaint before confirming anything. Instead of providing this, they continued sending the same generic message asking me to confirm my address.
When I asked whether they were refusing to provide supervisor contact details, they replied that the parcel had already been sent without address confirmation and that nothing further could be done. As a result, the parcel was sent to my old address, and no one has taken responsibility for this failure.
This is by far the worst customer service experience I have ever had. No delivery attempt, no accountability, no escalation, and endless automated replies.
Do not shop here.

Five weeks for a €100 order and zero real customer service.
I placed an order with Stylevana on 9 December 2025 (approx. €100). The order sat marked as “dispatched” for five weeks with no meaningful tracking updates. I contacted customer service multiple times and received only automated system replies — no human response, no explanation, no accountability.
The order eventually arrived after five weeks, but that does not excuse the delay or the complete lack of communication. At no point did Stylevana proactively update me, investigate the delay, or respond properly to my emails. An automated ticket number is not customer service.
What makes this particularly disappointing is that I am a loyal customer who has spent hundreds of euros with Stylevana and regularly places orders for family members as well. This experience has completely undermined my confidence in the company.
Delays happen. Silence, poor logistics transparency, and ignoring customers do not.
I will not be ordering again unless there is a serious improvement in customer service and delivery standards.

Scam!!! Don't trust this website. Ordered and never delivered. Never reply to th email for the enquiry. Don't buy from them

I ordered a cream for my mum but I never received it. The courier said it was delivered. They provided no evidence to prove this and offered no refund. I am very annoyed
I would avoid buying from this company.

⸻

I wish I could give zero stars. It was my mistake for not reading the reviews beforehand—I can’t believe I overlooked them, especially since I always check reviews before buying. I placed my order on 02/12/25, and today they emailed saying it will take another seven days just to ship. That means I’ve already gone days without my usual skincare products, and now I’ll have to spend even more money elsewhere to replace them. I’ve already spent £100 with this company.

Their excuse is the “holiday season,” but after reading the reviews, this seems to be a constant issue. Absolutely atrocious customer service. I’m more frustrated with myself for not checking the reviews first. I’ll be contacting PayPal to see if I can stop the payments.

Please do not waste your time or money on this company.

Waited for more than two weeks before my order to come.Would not order again.

This company is an absolute joke. Their customer service, while quick to reply by email, was completely unhelpful and provided no real solutions. It took nearly two months for me to receive my order, and only because I had to constantly chase them for updates and a resolution.

To make matters worse, they offered me a voucher for the value of the original purchase: do NOT accept it. Using the voucher forces you to make a minimum purchase of £1 and pay for delivery, which I didn’t have to do on my original order. It’s a misleading “gesture of goodwill” that ends up costing you more.

Overall, an extremely poor experience and I will not be purchasing from them again.

For anyone considering placing an order with this company I will outline the timeline of my order from start to finish.
4/10/25 - order placed for 14 items. Confirmation email received.
My order was "processing" all this time when I checked my Stylevana account.
23/10/25 - received email informing me 1 of my items was out of stock and I would be refunded for this item - refund received within a few days.
26/10/25 - email received letting me know my order was being packed ready to leave warehouse soon.
29/10/25 - emailed received saying order had been dispatched and was en route.
7/11/25 - items arrived today, all present and correct.
I had never ordered from Stylevana before but like everyone else I was tempted by the cheap prices. After reading the reviews I was concerned but decided I just needed to be patient with them and I think that is the key here. I would definitely order again from this company if there was no rush for the products. I can confirm this company is not a scam and the products look authentic, it will just take a while for them to actually get to your door. I have given 4 stars to reflect the long waiting times but I am happy I placed my order. Hope this is helpful for anyone in the UK that is thinking of placing an order with this company.

Credit where credits due...
I placed a large order due to a discount code and great prices! I didn't read any reviews first otherwise I wouldn't have placed the order. I started to worry and read feg reviews, I thought I'd made a mistake. I emailed and had a reply within a day. They told me my order had been delayed as they were waiting for 1 product. They said they could refund me for the out of stock item and ship straight away. I got 1 item refunded straight away into my bank and the order was dispatched quickly. It did take a couple of weeks for delivery but the long wait was worth it for the products.

Writing a review because something amazing happened. I ordered two hair masks, and the delivery was supposed to take 14 business days. After placing the order, I found their Trustpilot reviews, got upset, and already said goodbye to my money. But today, a month later, my package arrived. Everything was well packed, and the products are original. I don’t know what to make of it, I guess I just got lucky. I don’t recommend ordering anything from this site.

People need to understand and accept that orders from this shop take on average around 3-4 weeks to arrive, thats just how it is. I’ve ordered multiple times, and always waited, but always have been happy with what I received. Reached out to the customer service once to remove an item from the order and it was handled and resolved quickly. Overall a reliable experience if you’re patient with shipping time.

Placed an order, paid with Paypal. Chased up after 2 weeks and got an automatic reply. Chased again, got the same reply. Want to cancel as I wanted the items for a birthday gift and now it's too late. Can't cancel the order because I can't contact Stylevana. Can't raise the problem with Paypal because the option to "Continue filing with Paypal" is disabled. Avoid.

The website lists items that are out of stock,I placed an order for almost £80,and only checking with their customer service team after two weeks of waiting for any shipment information, I was informed that two of the items are out of stock and they are waiting for them to be replenished, they gave me a estimate time for one of the items -another 2-3 weeks, I don't think they should list out of stock items as available, there's no option to track the progress of processing your order unless you want to waste your time and contact the customer service,it just feels very misleading and false, I asked to cancel the items that are out of stock and ship the rest, let's see if they will issue a refund and when I will receive the -in stock items, never ordering from them again

My order was in processing for nearly two weeks, despite the item being in stock and advertised as shipping within 24 hours. When I asked to cancel the order, they said I couldn't anymore as it was already in packing, despite it still being listed as ''processing'' for multiple days after that. I'm just going to get a refund as I no longer need the item, but of course also have to pay shipping for that. Absolutely wouldn't recommend.

Six weeks and I’m still waiting for my products to come if it’s not in stock don’t take people’s money THIEVES just look at the reviews here and you will see what kind of a company this is , ok maybe a few saying I don’t know why this company has bad reviews because you have received your package your the 2/10 lucky ones

Exactly as everyone else says, My order has not arrived, there is no shipping info available & I am still waiting for customer service to respond. AVOID. AVOID. This site is a scam. Now fighting to get my money back

I should have read Trustpilot before ordering . Absolutely the worst service you can find . Although it indicates UK it’s not and your product has been transported internationally with a ETA of knobody knows , the contact details don’t work and in any case say a reply within 72 hours … absolutely a waste of time .

I ordered a product from Stylevana on 4th August, and their website stated it ships from the UK. I only received it yesterday, which is extremely delayed. Their service is very poor even when I requested a refund, they refused. I haven’t even used the product yet because I’m unsure if it’s authentic. I do not recommend buying from Stylevana. They show a lack of competence.