Stylevana Reviews 

I placed an order with Stylevana (#BWSVUKA130809503) on 29 February 2024, but I have not received my package despite their claims that it was delivered. I have emailed them multiple times and only received automated responses. This is extremely frustrating and unacceptable. If this issue is not resolved immediately with a full refund of £41.97 GBP, I will file a chargeback with my bank and report this to consumer protection agencies. Very disappointed with the lack of customer service.

I’ve been sent an incorrect product
I’ve been sent an incorrect product, cs refused to send me a free return label saying I’ll have to bare the cost of shipping from uk to Hong Kong .The worst customer service I’ve ever experienced!
I would totally AVOID this company.
If I can give 0 star I would they don’t even deserve a star.

Order has been in transit for 35 days. Evri lost it, found it, declaired it a security issue AFTER clearing customs, and has now apparently had it in their delivery depot for 5 days. I'm no longer in the country to accept delivery, and don't think I would accept any delivery that's been flagged as a security issue!

When my order was lost, Evri recommended contacting Stylevana for a refund or replacement. I reached out to Stylevana, explained I could not wait for a replacement order, and that I'd had to purchase my items elsewhere. I did say I would accept a replacement order if I could substitute the items I had to purchase elsewhere for others I don't have. That was the 6th of June, and I finally got an answer on the 20th of June that they can't cancel my order. But they're happy for me to keep it!

First of all, I PAID FOR THE ORDER!!! Stylevana being happy for me to keep the order I PAID FOR is ridiculously arrogant.

Secondly, I'M NOT IN THE COUNTRY TO ACCEPT THE ORDER!!!

Stylevana are claiming that they cannot issue a refund to me until they recieved the items back, which is wrong. Legally, the sole liability of the order remains completely with Stylevana until I successfully take delivery of the items, which I cannot do as I'm not in the country. As delivery has not occurred within a reasonable time (Goods Ordinance Act, which Homg Kong trades under) or 30 days (UK Trading Standards), Stylevana are in breach of their legal contract with me.

I have contacted Evri through their silly chat thing and instructed them that I decline delivery of this order. Stylevana have 5 working days to respond to my latest message for a refund, or I will be submitting complaints to the Financial Ombusman, Financial Conduct Authority, Trading Standards, and UKICC.

I don't understand why people give this such a bad rating. At first when i did my first order it took unusually long to process the order but as soon as it changed it was at my house in about a week. Yes it does take some time but, they are packaged well and the discounts are so good (especially if you have an account). For me, it took about 4 weeks to deliver but I was willing to wait as I knew it was good products. Overall if you are a patient person you should consider buying from here as it is cheaper, even if you do have to wait.

I was sent the wrong product (didn't match the image on their website) and have been trying to get a return for 2 weeks, as soon as I received the parcel. I emailed their team as per instructions, but have not received a response at all despite promises that they'd get back to me within 3-5 business days. I have tried calling their customer service number as well, but the number is disconnected or not available. I might be forced to do a chargeback with my bank.

I gave them one star because I had to. Otherwise I would have given them none. I ordered skin care that hasn’t been delivered to me. I contacted the customer service and in the beginning they were pretending to help me but after I asked them about any updates, they just simply ingnored me. Contacted them several times but they are just simply ignoring me!! I even contacted them with different email addresses but once I mentioned my case, they ignored me again!!!
The tracking number says it has been delivered to ME but that is not the case. Since my skin care was running out, I had to order the same again at my own risk. Now I have lost about 80€ and this is simply ridiculous!! If you ever order from this website and eventually lose your package…good luck!

Avoid at all cost. They won’t process your order unless you start chasing them. And the only lame excuse they say every time is that the item you ordered is out of stock - yet they have not updated their inventory on their website. Even if they re-stock, it will take a month before it’s shipped. I swear I have given them enough benefit of the doubt and ordered several times hoping a different outcome but each does not disappoint to disappoint.

Ordered a product online. Took 2 months to arrive! When I emailed they replied days later advising me they were waiting for the product to come back into stock. Don't sell things you don't have! Or at least make it clear. In the interim was absolutely bombarded by sales emails.

IF I COULD I WOULD GIVE ZERO STARS. They do not reply to emails, they put out FALSE shipping tracking numbers, I will definitely take legal action against this thieves!

Placed an order and haven’t received any confirmation emails but the money has been taken from my account. I think that’s completely unprofessional and I’ve never experienced that with any other company before. Tried to get in touch for a refund and have been ignored repeatedly. Looking at the reviews I regret making a purchase from here now. Rather pay a bit more for a reliable service where I’m guaranteed to at least receive the products I’ve paid for!

Edit: after trying to contact them they have now DELETED my account so I can’t log on at all. I tried logging in and it just says ‘invalid’. Dodgy dodgy business.

I'm not sure why the reviews are bad. I've ordered countless times from stylevana and I can confirm that they do not scam you. The shipping can take a while, sometimes up to 1 month or longer but It's no different to other retailers like YesStyle. The prices are also amazing compared to other Asian beauty retailers on the market. It's definitely worth the wait and all products are genuine. Highly recommend it!

Ordered 3 weeks ago, order status still appears as 'processing' and I havent received anything. It didn't take them 3 weeks to take the money out of my account though!!

Wish I could give zero!!!!

No order was delivered. They keep ignoring my 20+ emails and when they don’t, it’s a pre written email. I DIDNT GET THE ORDER nor my money back. Stay away from these guys.

I wish I cloud give - zero they send me wrog. Order and said we investigate and still nothg been one moth now I will going through pay pal to deal with them AVIOD TEHY ARE SCAMMERS plz style vanes do t need ur comemnt so called solve my problem as 100 mails doen alredy and u dotnot Care huh

I made an order in February and have still not received the package. I thought it was just taking some time with delivery so contacting them but when tracking the order it seems it has been ‘delivered’ a week ago. I have searched around bins, checked with neighbours and no luck. I have queried with the virtual assistant and I got one reply back from a guy called Adam who told me to check with neighbours. I instantly replied and I haven’t heard back from him. I submitted another ticket on the website (last week) and nobody has responded. I then seen an email address for marketing so thought I’d be able to get a reply from there but this wasn’t the case. I have been requesting photographic evidence of delivery so I can figure out which neighbour it has been delivered to but nobody has come back to me. The website says that ‘you will get a response within 48hours’ yet I’m now waiting 10 days and have sent numerous emails and submitted 2 tickets with no joy. I spent over £70 on products and have no even received them so think it’s a scam. The fact that nobody even responds to emails or the virtual assistant confirms this. This is the first time I have ordered from this website and will definitely be the last.

I wrote a review on the Stylevana.com reviews originally and I got the same reply that everyone has got to contact support although there has been no reply from there either. Very frustrating.

Very horrible, my parcel is missing since last december. The customer service is very bad i emailed many times and no one has aswered even though i have proof my parcel was not delivered. The contact number says its a Uk number, but it is not it is a number for HongKong. Never will i order from here ever again!!!

Got my order delivered on 1 st feb with damaged and leaked parcel. Emailed about it on next daye. Then again detailed email with products and images on 6 th of February. Till date no respoyand actuon from team. This is irritating.
Order no.
BWSVUKA130735440

Slow delivery but unbeatable price-wise.
Placed an order 15th January, received it today 15th February. I already knew the delivery would take some time so wasn't surprised.
Communication was good all the way through. Didn't need customer support.
It might be slower than other places like Sephora, but for Korean beauty items, the price is divided by 5. As long as you're happy to be patient, this is a really good option. I'm super happy.

My order just arrived. It took 19 days to get it. Thus I'm giving 4 starts.
But the support team answered by questions about the estimated delivery time when I contacted them on the 3rd day after making the order.

Terrible customer service.
Placed an order on Jan28th. 9days later Feb6 no update on my order, if it was shipped already, nothing. So emailed them asking for an update the reply was they are still waiting for one of the items to be in stock which was coming on Feb8th (11days after the order was placed!) What??!!
If I did not email them I wouldn’t even know about the delay. I demanded my order to be sent for Express delivery because this is taking so long and I am religiously waiting for the products because I run out already. And I believe it is only FAIR to me. If I have known that ITEM WAS NOT IN STOCK I could have just cancelled it. But NO COMMUNICATION FROM THEM AT ALL.
Come Feb 9th they are telling me now I have to wait for another 6-10 working days for my order to arrived! Seriously??!!
Deeply regretted I used Stylevana.