Sulets Reviews 423

Emma G was fantastic. She was knowledgeable, helpful and persistent! She knew the asset well, had good relationships with the managers and made useful recommendations. There was a bit of to and fro but she kept me well informed throughout and I am pleased with the outcome for my son. Thank you.

We had this lovely woman named Emma helping us out as we wanted to do a group booking for a flat. She’s very good at communicating with students and is very good at explaining things and being clear. We had a wonderful experience with her as she helped us with everything happily.

Ruta was brief and informative when giving out important information.

She is easy to get in contact and very helpful for any enquires.

She was able to find me an appropriate alternative house fairly quickly which smoothened the house searching process ultimately.

Ruta, was very friendly and patient with me while I was examining the room. She’d explain everything for me and answered all my questions. Great experience!

The professionalism and friendliness of your staff, Ruta, was absolutely outstanding. She was very knowledgeable, respectful and responded to our queries immediately! It’s a result, I have since recommended my family member to contact you.

Quick easy to setup ruta Very welcoming explained everything in great detail couldn't asked for a better agent!!!

I found Ruta & colleagues very accommodating when I was looking for studio accommodation but did not have much availability to view. Ultimately I have viewed and signed for a great deal on a central studio in the city.

i asked for help finding housing with my cat and all i got was a “we don’t do that.” In a day and age where people seemingly have pets over kids… you guys need to adapt your practices. help us help you. you came recommended to me and i am extremely disappointed in the “help” i received

Having lived in uni accom for first year, looked for private accommodation for next year. Found a place on sulets, got a viewing very quickly and paid deposits. Key collection was also very quick and the house had been deeply cleaned (except one room). Any time that there has been an issue in the house e.g. a leak, response times from sulets have been near instant and the issue has been sorted within the next 1-2 days. We have used them for our 3 years accommodation too and hopefully they will keep providing a great service. Thank you.

Experience with Sulets has been great, have been living in the accommodation for more than a year now and have extended my stay. Emma as our property manager has been fabulous. She is extremely helpful and gets the issues fixed so quickly without any hassle. 10/10 would recommend

I have been using Sulets to let my private HMO properties to university students since 2014. I have always been pleased with their level of service. During 2024 Sulets have provided regular free webinars offering advice about the impending major changes to existing Landlord & Tenant legislation to be introduced in 2025. The webinars have explained the effect of the proposed changes and the options available for private landlords of student HMO's. This extra service over and above their usual 'letting's agent services' has been exceptionally helpful.
RE, Leicester

Always very helpful

Professional & detailed marketing experience.
Good communication in dealing with any issue/repairs.

Sulets are a competent letting agent for students in Leicester. They are ideally situated to attract the student population in the city. They do all the activities needed by the Landlord.

Emma was very helpful with me finding the right accommodation, she went above and beyond, her service was amazing.

Poor communication overall. We went through 3 different agents before we found our place. No help sorting out utilities/internet. Seemingly two totally different ways to submit a deposit, neither explained clearly. I don’t know if they’re understaffed, overworked or just lazy, regardless they’re bad and I wish our landlord didn’t use them. I’ve put in more work getting everything sorted than Sulets has.

Several issues highlighted at Upperton road - at first staff paid lip service to promising repairs would happen, but then absolutely no reply to emails sent - escalated to the main office, again initial email reply but then nothing - absolutely disgraceful treatment of students and an utter contempt of any issues raised.

I had the pleasure of working with Emma Godsell during my search for a three-bedroom flat, and her assistance was invaluable. Emma was not only efficient and professional throughout the process, but she also went above and beyond to understand my needs and find the perfect property that fit both our group's requirements and budget.

What truly stood out, however, was Emma's support when I faced an unexpected situation that required me to be released from the tenancy. Navigating the complexities of finding a tenancy replacement was stressful, but Emma was there every step of the way, offering clear guidance, reassurance, and workable solutions. Her dedication, patience, and problem-solving skills made the entire experience far easier than I ever expected.

I couldn't recommend Emma enough to anyone in need of a reliable and supportive agent. She is truly a professional who cares about her clients and works tirelessly to ensure their needs are met.

Emma really was the only person I talked to during this time who really wanted to help me. Thank you Emma for all of your effort.

It’s hard and taken a long time to get back your deposit. This is very wrong. People need their money to do stuff and plan. Putting in long process to give back deposit is not good.

Ruta was excellent from start to finish. She cares about her Client and is a professional. Ruta worked very diligently and conscientiously and secured my let for me - she delivers first-class customer service and is a problem solver, should the need arise. Her communication with me was on point as well. In short, Ruta was reliable, organized and professional in all aspects of her work. Fantastic - thank you.