Sunbasket Reviews 

We have been using sun basket since during the pandemic! We loved it so much we have continued to still use it 3-4 times a week. The salmon and shrimp are always favorites.

Always flexible, great food. I try new things I'd never try and learn new tips for cooking some things that i do again and again.
Between the fresh and ready prepped meals and the meal kits, I really feel a bit taken care of when it comes to making sure I nourish myself well.

Flavors are so delicious! So many tasty varieties. Love that everything is proportioned out. So great to have it delivered.

Love the choices and ease. Good explanation of what you’re getting as well as cooking instructions.
Customer service is extremely helpful when you have any issues.
Quality of products is very good.

It’s been pretty consistent that one or more “organic” items is replaced (I can guarantee it will happen with EACH order). The prices have gotten pretty crazy for the portion size ($15.99 for a single serving of a microwave meal that often doesn’t even have a protein is crazy work). That being said, until I decide to just start buying and cooking myself, it serves a purpose and is likely better than most meal prep services from a “quality of ingredients” standpoint.

Easy portion
Easy cooking
Flavorful healthy eating
Delivery is great
Quality great

Great meals that take the decision fatigue out of dinner. Delicious sauces/dressings and creative recipes. Love the organic ingredients and making new dishes. Highly recommend!

Out of all the good subscriptions I’ve used, I’ve enjoyed the quality of Sunbasket’s ingredients the most and the recipes they offer. Lots of delicious healthy food and their customer service is always helpful if any food arrives in less than good condition.

I mostly love sun basket, I think it is quality ingredients and a good selection of meals. I'm disappointed in the fact that I have some sort of non-organic substitute almost every week. I understand that organic is not guaranteed, but it feels like it happens too often. I will say that the customer service has always been excellent when something goes wrong. One more wish that I have is that I could be somebody that gets to test new meals. I qualified for this long ago and have asked before but have never been picked to try a new meal. I'm a foodie and would find that experience very enjoyable.

We have been very pleased with the variety of meals available. The many flavors and healthy choices assure the meals are enjoyable to eat.

Creative, delicious, conveniently pre-proportioned meals delivered to your door. No shopping, no planning, no waste. Love the variety of meals to choose from including health conscious options for most diet plans. My husband and I enjoy making the meals together. It’s fast, easy and fun and they come out beautifully everytime. We have been using Sunbasket for several years now and have said since the beginning that it feels like having quality restaurant worthy meals, made fresh in our home for half the price of going out.

I receive SunBasket weekly. What an easy way to get healthy, easy to prepare meals with lots of choices!
It is so nice to come home from work and be able to pull a bag out of the refrigerator with everything I need to make a wonderful meal

We have been using Sunbasket for over 1.5 years now and are still enjoying it. We realized we quickly went back to old habits of easy to cook meals and got quickly tired of that. Love the freshness and variability of meals.

I am genuinely surprised at the high score here, especially for customer service. I can't speak to the food because I never received it. In Sunbasket's defense, my Amex kept declining the charges without ever informing me. And the first notification I got from Sunbasket was the Thursday before my Sunday delivery. I'd signed up 10 days before my order and they won’t even let you look at selections for the week without ponying up your credit card info. Isn’t that the point of that initial 0.01 fee they charge to your credit card, to make sure it works?

I must have redone payment 4 times on Thursday, each time it showed as going through. I replied back to the email asking for confirmation it’s working. No reply. No bounce back, nothing. I got the same “payment not working” notification Friday. I called Sunbasket between my 8 hours of work meetings, they forwarded my query to the billing department and said I’d get an email with issue. Email said call credit card, which I did, and replied to email again asking for confirmation it went through. No response. The person I spoke with on the phone said I would be able to get my Sunday order if I could fix the credit card issue Friday. I followed up again Saturday morning, explaining my frustration at the experience and pleading my case - please take my money and get me my Sunday delivery because I’m a working mom and I’ve organized my week around it. It’s Tuesday morning, still no reply.

If you’re an existing customer of Sunbasket and you’re happy, that’s wonderful. If you’re new and thinking about it, don’t bother. They don’t really care for you. I will probably end up getting a few deliveries until I set up another service. In my experience, this level of customer care tends to reflect values and workings of company. And I’m looking for a meal prep service to make my life easier, not more frustrating.

Update post Sunbasket reply: I had noticed this before but these replies are all AI generated. I hope trustpilot starts taking that into account. Because having an AI bot regurgitating what you wrote with additional spittings of faux sympathy is not what anyone is looking for. To cut to the chase, after below reply I had the exact same issue! And I know it’s not my credit card anymore. I still haven’t gotten a human response. As you can see per below, they can’t actually bother to address the problem and have invested in appearances instead.

What I like about Sunbasket is the variety of recipes and how easy they are to make. The delivery service they use delivers so that I can cook that evening.

I’ve really enjoyed Sunbasket over the last 6 months! I’ve used many other meal kit boxes and have always gotten bored or was unsatisfied with the quality. I find the variety of meals amazing, meals are rarely repeated or feel like they are following one of 5 formulas. I also very very rarely have had any issues with produce and never with the proteins!

Very convenient menu selection with varied options. I like that I can mix premade meals with meals I need to cook. The customer support is very quick to respond to any issue.

Having a meal delivery service has increased the variety of foods in our diet. We eat much more healthy than previously. We eat out less than before so actually save money by using this service.

Always on time and interesting recipes to keep things varied. The quality is great, and in the rare instance there has been an issue with anything the customer service has been phenomenal.

Recipes are interesting, healthy and flavorful. Great, varied choices each week.