Sun Communities Reviews 

LOT RENT IS GETTING TO THE POINT WHERE ONE HAS TO CHOOSE FOOD OR PAY THE $610 A MONTH LOT FEE. RENT GOES UP EVERY YEAR AND THE SAME LAME REASON IN GIVEN. IF YOU PLAN ON LIVING IN EGLECRAFT PARK IN EGELSTON TOWESHIP PLEASE RETHINK, YOU WILL PAY MORE EVERY YEAR AND GET LESS. THEY ALSO CHARGE $32 EXTRA FOR SEWAGE. ANOTHER EXAMPLE OF CORPORATE GREED

As a resident of a park in Matteson, Illinois, I highly recommend you never buy a piece of property that is owned by Sun communities.
I live in a park called Maplebrook and under their ownership. It has been driven into the ground. They are completely unresponsive. They could care less about anything except for bleeding the park dry of every penny never answering the phone and not caring what anybody thinks
This company has not invested a dime into basic maintenance let alone improvements it’s positively shameful and they don’t care
Our mailboxes are falling apart. Everything is rigged up hanging by a thread.
Street signs are missing the streets are crumbling
Many houses look terrible because they won’t even do basic inspections. We supposedly have rules and regulations, but not one of them are being used or implemented
I can’t think of one thing to point to that looks good here or is working
All that matters is that they get their rent increases every year
The only reason I gave one star is you can’t pick less than that

We almost lived at Rolling Hills.
We were looking forward to it.
We decided to order a new home, since the park had just started ordering new homes after the new sewer lines were installed.
We placed an order in November 2020. The home was to be ready to close in May 2021, but there were delays, perhaps due to Covid, we waited. the home arrived in late September. We were so excited to see this complete home, but of course it needed to be set-up, before we could move in. The park management hoped that it would only be 30 days, then 60 days, but the Certificate of Occupancy, was not issued until the second week of December. We scheduled a closing and went through the whole process at the closing, but there was a catch; we were asked to pay an additional amount for the furnace we expected and more patio pavers, we agreed to pay. This caused a stir. We could not close on December 17th. We were ready to move in furniture & appliances. We had to wait. Through an email the lender asked if we would close by the end of the year, we could not, but we were working on it. On January 5th Sun's regional VP called and said plainly "Unfortunately we are canceling your contract, we cannot wait any longer, we can't keep it in our inventory" Your deposit is at the office" Obviously we were SHOCKED, to say the least. No warning no ultimatum, here is your money back. They sold our home that same week for 12K more. They closed the same day we planned, but could not wait. We had furniture & appliances to return. we had gifts that planned for the new home. The only other one in the inventory (yes only one other for sale) went up in price by almost $50,000. Management will tell people we could not get financing, which is not true, they just want to shift the blame. Sun is only motivated by money. I have a background in RV & manufactured homes. Unfortunately a new home is now 200K will be next to an antique home for 35K, which the park owner could have chosen to replace it, but have not. Sun Communities is a huge corporation, and only looks at the bottom line.
Many people are missing Jensen's was a more family & people-oriented company. We are missing out on living at Rolling Hills and need to start the search for a new home all over again, but we now feel blessed that we don't have to deal with this organization. Buyer beware!

BEWARE of Sun Info IT Services and email dev.b@ corp.siits.com
They hacked into my Alexa and charged me $156. US to restart my Alexa and informed me my laptop did not have a virus program (had several issues) and talked me into getting Kapersky. (Currently, have a virus on my laptop) and when I followed link to download Kapersky unable to do so. Fellow I spoke to had an East Indian accent. I am a senior and out $156.

First off I'd give them no stars if I could.
I wish more people would read these reviews cuz they are very true. I would not recommend Sun communities to anyone.
The office staff does not do a very good job and they've been there since Sun took over.
Corporate does not listen or do anything about complaints and that's if they even answer their phone. Anyone can move in, they offer $299 - 399 specials to move in. (I paid $2400 to move in 7 years ago.) So people stay two or three months destroy a brand new home and get evicted 2 months later, then they start all over again with the specials. They advertise they have 24/7 security and they do not. They charge tenants $3 a month for a few hours a week at the gates if that anymore. we now have shootings, police in here all the time, vandalism and theft since they took over about 3 years ago. They seem to care more about Money Then they do about our safety or concerns. We just want a nice, secure, safe, pleasant place to live.
I'm referring to the Location in Flint Michigan-Pineview.

I have lived in a Sun owned park for 11 years, in Stewartville, Minnesota. I have had to call police on a drunk manager who showed up on my deck and wanted to fist fight, law enforcement removed him and made him walk away or get a D.U.I.. This manager was later fired for embezzlement. Manager gave me copies of their records proving they overcharged for water and sewer. Had 2 swat teams raid next door , found loaded drug needles in my yard. This went on for two years, 22 police reports in two years, but they can't be evicted. Slumlords are what they really are. Our park is unsafe, full of meth heads, dirty, and did I say unsafe. Don't move here, you will be trapped by a company that doesn't think of you as a human being, but as a checkmark on a spreadsheet. It's to late for me, but you can definitely do better for your family.

Management by intimidation. Slow on their improvements but quick to harass residents to get repairs done after the once in 500 years Hurricane. Greedy…..self-serving…..money hungry…..worse every year. Don’t do it.

If I could give them a zero, I would! My pup was killed in Jan. 2023 shortly after they dropped their pet policies. Another small dog was killed in May and a 3rd dog was just killed a few weeks ago. ALL WERE KILLED BY DOGS THAT PREVIOUSLY WERE NOT ALLOWED BY THE PET POLICY! SUN DOESNT CARE!! I was also told they were committed to a dog park in March of 2023....no dog park as of October. If you have a small dog, beware that Sun takes any dog, any breed , any size!

Stay away from Sun Community properties. I’ve lived in the park I’m currently living in for 18 yrs. When Sun bought us the aesthetics of the park has declined. Land sinking and sliding ever so slowly yet noticeable. Photos and measuring rulers clearly show the condition of the property. Stay away from Sun Community.

Starting from ceo and trickling down to local management don’t have any moral compass. Rent is raised 3.5% every year, yet they fail to maintain property.

Nearly impossible to find contact info to address issues that management is knowing breaking the law. Nearly impossible to find contact info for any reason.

Management is either advised to ignore the Mobile Home Residency Law (note Law) or take it upon themselves to ignore the law.

Sun’s practices clearly exploit the residents simply because they can. Recommendation is to lawyer up or if possible wait until January 1st, 2024 and will have free access to attorneys who specialize in the MRL!!!!

We moved into Highland Greens in Highland, MI not even 3 months into a brand new home and it has been a living nightmare! The "management" and "maintenance" are absolutely horrible! That is no joke!! Do not buy or rent from sun communities!

We first signed a lease with a NEW fifth wheel camper that I was told I had to send pictures of to make sure it met the criteria for the park, and a little later we bought a park model to live in, because we liked the park. OOOH but how things have changed in 2 short years. The park manager will rent to anybody that says they will pay the rent, no matter if they do or not. Some of the JUNK that is allowed into this park is beyond belief. FEMA trailers,vehicles on jacks,people parking in the middle of the street for weeks,I could go on and on. Just a complete lack of concern for residents, this is a 55 plus park. People come here to retire and hope to be safe, HAHAHA!!!! Management doesn't care as long as they can say it is rented. DON'T RENT FROM THESE PEOPLE

Sun community will do what they can to screw you over. Had a tornado go past our park,tore up a lot of trees have tree branches hanging over my house. The park had a company out to remove branches did not care about peoples safety just downed branches that they wanted residents to bring to curb or they wouldn't take care of. Called the office to see if crew was still working in park that day was told I was a fu#&%#$ idiot by park manager. Corporate office will not answer phone or return calls just want to raise rent and tell you improvements to the park are not in the budget. Do not move into a sun home community

The management has no compassion, lacks people skills and communication skills. Sun allowed FPL to tear up my yard ie: lawn, plant beds etc. Have pictures of before and after to prove it. Was first told by the manager Tiffany that it was not Suns responsibility to repair the damage that was done. Really??? An entirely torn up yard? Meantime I had holes in the yard that made it hazardous for an 81 year old to walk on. Sod was all torn up, and cast aside, edging for plant bed removed and stacked in a pile, shrubs destroyed, mulch disappeared and plastic weed barrier all torn up in pieces etc. After threatening to sue should I fall and get hurt is when some sod was thrown down and I mean thrown. The ground was not evened out so there is a dip in the lawn and therefore does not look like the rest of my lawn does which by the way is beautiful and thick. Management refuses to do anything about this. Now for the worst part of my experience, management showed up yesterday to tell me I am limited as to what I can plant in my yard due to the new electric equipment that FPL installled because Sun is adding more homes there. No trees and nothing over 4ft. That I can live with BUT I replaced the plant bed I had along the newly installed fence that encloses the maintenane yard. We had a fence along that backside for 30 years and that was the only reason I picked this lot to put a house on. That fence was removed to my dismay and now what used to be a private lot is now exposed even though I was told by previous owner nothing would ever be built back there. I was told if I didnt have it in writing I was out of luck. Again another set-back. Now the fence that encloses the maintenance yard backs up to me about 3/4 and so I replaced the plant be I had along the fence with new plastic barrier, new mulch and new shrubs and edging. Tiffany even gave me a gift card to help with this rather than me wait an indefinite period of time til houses were put in and landscaping done. No one has any idea when that will even begin. The gift card paid for the mulch, and some new shrubbery and added edging which I installed along the bottom of the fence because of the gap from the bottom to the ground. Without this edging the mulch would wash away into the maintenance yard. I paid for the labor to have this job done. Now for the clincher. I was told they intend to paint the fence and when they do, my edging will have to be removed and after they remove it they won't replace it. I would have to pay someone again to put it back and I will lose some of the mulch thru the gap in the fence. This is not necessary as the edging only covers the gap so they can paint right down to the edging which by the way I know the edging will get paint on it. However, that's not the only issue with painting the fence. I put shrubs back there which are small but will fill out eventually and cover the entire fence, so how do they expect to get back behind the shrubs to paint? My complaint as far as this issue is concerned, is that I was not informed about any fence painting prior to the landscaping I had completed and Tiffany was well aware of what I was going to do, that's y she gave me the gift card to replace what FPL DESTROYED. I also had to complain about the sod they put in the empty lot behind us as no one was mowing it and until she came and saw if for herself is when it finally got mowed. The south gate is another issue. We are not informed as to when it is out of commission which is quite often. Those of us who use it pass the north gate and then have to backtrack from the south gate to the north gate. Why does she not put out robo calls when this occurs? I understand that management has to be tough to a cetrain degree but she definitely lacks people skills, communicaion skils and does not know the meaning of the word empathy. After all is said in done I would like to know what is going to be done to satisfy my complaints because they are legitamate.

Horrible place to live. Ignorant useless clueless management! Crime is out of hand! About time legislation passes laws to deal with monopoly places like sun.

Sun communities owns LaCosta village where I live. They will not negotiate on rent increase. Last year our cola was above 8%, leaving many seniors happy. In come Sun communities people and bam they take 6% of that for a rent increase. We wanted to erect a memorial outside for our veterans. Jeff the regional manager said no to that idea and stated that it would have to be inside because it would raise our taxes and insurance. With the pass thru tax in Florida the residents pay Sun’s property tax. The resident manger is only doesn’t care about the residents, only the bottom line of her budget. We have no help getting rid of the homeless and drug users who have been made welcomed by a few residents. Glad I’m leaving.

I moved in and it was a different owner. No issues. Sun home bought it and all was good. Making improvements etc. Until they hired a new manager and now there's problems with all the residents and employees. This manager has caused so many problems. Come to find out she was fired from Yes properties and it was so bad that all the residents came out and clapped her off on her last day. She is horrible with the residents and horrible with the employees. I sure hope sunhome is going to do something about it. All the residents are talking about going in together and getting an attorney, it's BAD.

Very disappointed with The Hills 55 over Community, which allows employees to rent units in park with their extended families, young children & grandchildren. They have been very negligent on caring & supervising their family, very irresponsible behavior putting the rest of the community at risk, from children running into street, unsupervised & riding irresponsible on go carts at night in the middle of road. This is not what I signed up for. BEWARE

We have been camping for 30 years at Lake in wood campground now Sun Community. When Claus owned the property you could see the pride he and his family put into the facility. Today after years of Sun taking over...its all about making the shareholders happy. They are slowly going to all seasonal sites. Transients will soon not be welcome here. Why purchase a $100,000 camper if you can't go where you want. Our site G2 is being turned into seasonal in 2024 we are told. U can't have it. But we have some limited sites you might fit in. Not what I want to hear. Many of the site we used to stay at turned seasonal also. So the scraps are left for the rest of us. The "unwanted" sites that don't fit their seasonal standards. It's a sad time to be a transient camper. So take your facility, it's yours. Make your shareholders happy. It's all got to be about money,money money. I don't live for money. Life is to short.

Rent increases yearly.... went from 459 to 541 in 2 years. They don't care about their residents.... but hey, they put up new stops signs no one stops at

My wife and I got shafted by this place. Found a double wide in birch hill estates, and were prepared to buy it outright with cash to the tune of 80k and pay a years lot fees up front. Ran around for 2 days getting paperwork for the underwriters and were denied because our scores were under 600. So you guys lose out on 90k today. I'll gladly give my money to someone who is deserving of it.